CRAIG ANDERSON

FAIRHOPE, AL ***** (***) ***- **35 adwhwi@r.postjobfree.com

Professional Summary

Self-Motivated PM\Consultant with 15 years helping clients enhance businesses through careful introduction of advanced financial software. Satisfied only when customers successfully integrate new financial software and improve operations. Creating an integrity-based bond between client and company.

Skills

●Microsoft Office (Word, Excel, PowerPoint, Project)

●Project Management

●Teamwork / Collaboration

●Financial Software installation (Accounting, AP, AR, Bank Rec., Payroll, Fixed Assets, Materials Mgmnt)

●Customer Contact / Service

●Governmental Accounting

●Training Procedure Implementation

●Implementation Management

●Online Training Services

●Project Sherpa Consultant Certification

●Configuration and Management

●Salesforce Expert

●ERP Knowledge (Dynamics, NetSuite, S4Hanna, Great Plains)

Work History

Implementation Consultant, 02/2021 to Current

Blackline – Los Angeles, CA

●Engages with a diverse portfolio of customers and delivers implementation projects of multiple, concurrent, complex and/or enterprise level projects with minimal supervision.

●Provides advisement on industry best practices for use in configuration of the BlackLine suite of products.

●Works with Project Manager(s) to drive and manage all project phases and milestones to completion within budget, scope, schedule, and customer satisfaction.

●Contributes to and maintains documentation to include – timecard entries, data requirements, issue trackers, and risk mitigation plans.

●Assesses, troubleshoots, and tests BlackLine products during the implementation cycle.

●SPOC for minimum 10 clients at a given time.

Implementation Consultant, 05/2014 to 08/2020

Tyler Technologies, Inc – Lubbock, TX

●30+ successful implementations over last 5 years

●Highest Net Promoter Score (NPS) for all Local Government Division Consultants in 2018

●Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders

●Studied customers' business processes to customize implementation measures for minimal disruption to operations

●Traveled to customer facilities to inspect initial implementation of Financial Software including Payroll, directing apparent issues to appropriate engineering staff for correction

●Offered client training services via on-site and online interaction to streamline on-boarding process for newly implemented systems

●Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service

●Explained complex, technology-related issues in basic, understandable terms to clients

Client Service Representative, 03/2011 to 05/2014

The SSI GROUP – Mobile, AL

●Conducted EDI file transfer testing for 5010 conversion deadlines

●Overseen and assisted users from Western, Eastern, and Atlantic Region Clients (150+ clients)

●Assisted successful client conversion to 5010 production and testing software

●Coordinated with operations staff to resolve service problems and boost client satisfaction

Product Manager/Deployment/Implementation Specialist, 02/2009 to 03/2011

ACO Information Services – Mobile, AL

●Completed companies first two implementations of Pharmacy Boards (Alabama and Mississippi)

●Lead contact for all State Agency Directors prior to, during, and after software installation

●Internal Team SCRUM Lead

●Consulted with product development teams to enhance products based on customer data

●Collected customer requirements, directed testing, and conducted continuous evaluations to make proactive adjustments to marketing approaches

●Collaborated with sales, marketing, and support teams to launch products on time and within budget

●Coordinated project planning and execution with team members and team leads

●RFP Process Team Member

Financial/Clinical Senior Support Representative/ Clinical Implementation Lead, 06/2005 to 01/2009

CPSI – Mobile, Al

●Reduced clients with over 100 AR Days by 25% within 6 months by coordinating with Hospital Business Administrations

●On-Site retraining to long-time clients with AR issues to discover cash-flow processes and resolutions to those issues whether it is in Billing, Coding, Charging, Data Entry, Bad Debt Recovery, and/or Software Table set/up

●Software EMR testing, researching flaws in system and writing work requests for programming to correct

●Primary contact for hospital CFO and Administrator prior to, during, and after software installation

●Coordinate internal meetings allocating install preparations responsibilities, expectations, and training for financial reps

●Resolved client problems, improved operations, and provided exceptional client support

●Increased customer satisfaction by resolving software issues specifically in EMR and other Clinical areas

Education

Class Completion: Governmental Accounting I, 06/2017

University of Georgia Continuing Education - Online

History, 1993

University of South Alabama - Mobile, AL

High School Diploma: 1989

Ocean Springs High School - Ocean Springs, MS

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