Service Consultant Customer

Gautam Dhawan

***, ****** *****,

Edmonton, Alberta, T6V 0L3

***************@*****.***

Education

Diploma in Computer & Network Support Technician

Humber College, Toronto, ON

Work Experience

Head Dispatcher

10 four transport ltd, Edmonton, AB Jan 2022 - present

Dispatch truck drivers for US & Canada runs

Provide exceptional customer service by providing timely loads.

Border clearance on US bound loads.

Create Ace/ACI manifest

Bookkeeping and accounting

Computer Associate April 2021 - Jan 2022

Staples, Edmonton, AB

•Help customer with finding out best technology that suits their lifestyle and needs.

•Assisting help at cash register when required at busy period.

•Handle on spot issue with the equipment and figure out if it needs repair.

•Manage time by explaining situation with patience, tactfully and empathy.

•Install driver for the printers and also pc setup upon customer request

Technical Support May 2020 - May 2021

OEM Corporation, Mississauga, ON

Act as the first point of contact for all IT & technical queries

Responsible for diagnosing & resolving hardware, software & end user’s problems.

Responded to phone calls, mails, emails for technical support

Communicate with third party technical specialists for problem resolution

Exceeded all targets set forth by OEM

Customer Service Consultant January 2019 - April 2020

Pizza Depot, Toronto, ON

Received and processed orders on phone.

Complete accurate transactions

Receive and lodge complaints from customers

Take appropriate action to efficiently resolve issues

Complete accurate transactions

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