CAREER SUMMARY

• Executive Retail Field Leader leveraging 20+ years of focused experience spanning

operational excellence and mentoring leaders on leadership competencies, incorporating training and development to shape organizational culture to influence high-percentage growth

• Passionate about organizational success including hiring, scheduling and training effectively, leading to optimizing operations and driving financial results

• Directed the recruiting, hiring, scheduling, and training of the Property Management team, providing direction in creating and maintaining attractive, functional, and brand-right environments protecting over a billion dollars in revenue

• Led in the training of all personal trainers, maintaining current certifications and professional development, supporting continuous skill development and the safety and success of organizational clients

• Recognized as the organizational field operations expert, performing as a key facilitator for a summit provided for business partner channels, speaking to the 5K+ audience sharing knowledge on leadership development and program development & scaling to achieve success

• Responsible for developing the SOPs & training programs for all new hires, from tellers to district managers, ensuring the understanding of organizational processes and procedures, as well as the required tasks under each position to achieve success PROFESSIONAL WORK EXPERIENCE

TARGET – TRI-VALLEY & SAN JOSE MARKET

Store Director, Multi-Unit Leader (PMBP) 2020 – Current

• Hired as a Multi-Unit Leader in the Property Management channel transitioning into Store Director in September of 2021, overseeing 10 salaried direct reports and 250+ hourly indirect reports, providing the leadership, guidance, and training needed to generate sales and increase organizational growth in a dynamic Omni-channel location

• Removed operational distractions, assisting in protecting the bottom life for the $1b revenue market, including 20+ locations throughout 2 districts

• Responsible for the performance management of the $52M store, establishing goals and implementing benchmarks allowing the organization to identify any potential areas of improvement internally to generate effectiveness and efficiency

• Directed the recruiting, hiring, scheduling, and training of the Property Management team, providing direction in creating and maintaining attractive, functional, and brand-right environments that drive sales and profit growth

• Oversaw the fiscal $200M properties operating budget, collaborating with business units to plan appropriately, allowing the organization to scale efficiently and improve year over year significantly outpacing company averages

• Developed and cultivated vendor relationships throughout multiple counties in Northern California, building camaraderie and strengthening shared purpose, leading to mutually achieving success as defined by bottom line margin

• Performed physical and virtual property visits, identifying areas of inefficiency to be addressed, developing and implementing SOPs ensuring consistently high-quality work across the entire team

• Streamlined processes and procedures and provided ongoing training of employees to build a high-performing team, achieving the rating of exceeding expectations in 16 out of 16 operation efficiency metrics 24 HOUR FITNESS – SAN JOSE SILICON VALLEY MARKET

District Manager 2018 – 2020

• Oversaw the management of 11 General Managers and 1K+ indirect report fitness professionals, managing the operational strategy for 11 state-of-the-art fitness facilities in the company’s flagship district, providing a safe and comfortable workout environment for all levels of people

• Led in the training of all personal trainers, maintaining current certifications and professional development, supporting continuous skill development and the safety and success of organizational clients

• Cultivated a culture that fostered connectivity to the organization’s “why,” motivating and guiding the team to consistently exceed multiple KPIs, resulting in >39% bottom-line profit on the $45M+ P&L Michael Owen

6 6 1 . 5 5 7 . 0 4 8 1 p r e k d v d @ g m a i l . c o m l i n k e d i n . c o m / i n / m i c h a e l - w i l l i a m - o w e n

Driving Financial Results

Team Building

Critical & Creative Thinking

Operations Strategy

Change Leadership

Franchise Consulting & Acquisitions

Program Development & Management

Public Speaking

Scaling Initiatives

Training & SOP Improvement

Strategic Objective Execution

Talent Management

CORE COMPETENCIES

• Established and maintained relationships with cross-functional support partners and the external corporate health and wellness partners, establishing communication and collaboration, keeping the organization thriving and growing

• Facilitated sales training instruction after transitioning from hard sales to soft sales, providing opportunities for role-playing to ensure understanding and the skills needed to achieve a growth in sales H&R BLOCK BLOCK ADVISORS – SOUTHERN CALIFORNIA & HAWAII TERRITORY Senior District Manager, Regional Training Manager 2005 – 2018

• Directed 1-3 complete districts consisting of 14-60 locations in Southern California and Hawaii, having direct oversight for each General Manager and indirect supervision of 300+ Tax Professionals, Enrolled Agents, CPAs, and Tax Attorneys, utilizing expertise to guide in marketing and sales techniques, driving top-line revenue exceeding prior year results and current year targets

• Led in organizing, explaining, and coaching CTEC requirements, including the state of California's number of credits needed to maintain a license to write taxes

• Recognized as the organizational field operations expert, performing as a key facilitator for a summit provided for business partner channels, speaking to the 5K+ audience sharing knowledge on leadership development and program development to achieve success

• Responsible for assisting in the selection process and training of every new district manager, providing mentorship concerning organizational processes and procedures, as well as proven successful practices to drive growth

• Performed office visits focusing on seeing things through the customer lens, identifying areas in need of change, and providing opportunities for discussion on how to make needed improvements, allowing employees to have ownership of their performance and organizational success

• Franchise business Consulting for existing and new Franchisees in Central and Southern California and Utah

• Created executive presentations and recommendations, facilitating project evaluation and process improvement on various vital business initiatives and helping them come to life at scale of 13,000 company and franchise locations

• Developed and implemented a non-profit program centered around Latino Clients, providing coupon codes to be distributed by non- profit organizations such as pastors, coaches, etc., making monetary donations for each code used, resulting in growing the market while giving back $750K to the community the first year in use DOLLAR FINANCIAL GROUP – CENTRAL CALIFORNIA TERRITORIES District Manager, Marketing Training Manager 2001 – 2005

• Recruited to oversee multiple15+ locations and the food stamps program, transitioning into a position providing the education and training for the entire state of California

• Responsible for developing the training programs for all new hires, from tellers to district managers, ensuring the understanding of organizational processes and procedures, as well as the required tasks under each position to achieve success

• Trained employees in anti-money laundering, policing wire transfers, the importance of the Patriot Act, and making risk-based decisions, utilizing various training tools to ensure understanding

• Performed federal and state required quarterly training for the Central California Market, maintaining organizational compliance JOANN’S FABRICS & CRAFTS – CENTRAL CALIFORNIA MARKET Area Manager and Trainer 2000 – 2001

• Performed successfully as area manager, taking over the entire San Diego Market on a 5-year decline, turning around the sales performance to exceed the target by $1M and shrink in less than 3 months

• Responsible for the training for the entire district, providing every employee with hands-on learning to achieve optimal performance PAYLESS SHOE SOURCE – CENTRAL & SOUTHERN CALIFORNIA Area Manager & Training Supervisor 1994 – 2000

• Performed as store manager, area manager over an additional group of stores, as well as the training supervisor, teaching field level employees how to do their job successfully

• Facilitated large presentations, teaching leaders how to train their employees in a way to motivate and achieve top performance EDUCATION

University of Missouri – Executive Management

California Coast University – BS, Business Administration & Management

Contact this candidate