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Customer Service Night Auditor

Location:
Gaithersburg, MD
Posted:
April 11, 2023

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Resume:

Befekadu Behailu

Phone: 240-***-****

adwhuz@r.postjobfree.com

Education

Master of Health Sciences, Trinity School of Medicine, St. Vincent and the Grenadines

B.S. in Health Science, George Mason University, Fairfax, VA

August 2006

Overall GPA 3.77/4.0

A.S. Business Administration, Northern Virginia Community College,

Annandale, VA. December 2001 Overall GPA 3.59/4.0 MAGNA CUM LAUDE

Relevant Course work: Principles of Management, Accounting, Business Statistics, Managing People/Organization, Managing Financial Resources

Experience:

Client Payroll Manager, Payroll Network Inc. Rockville, MD 2017-Present

Main contact for global payroll partners

Process weekly, bi-weekly, semi-monthly, and monthly payrolls

Record employee changes in the system

Audit information for completeness and take corrective action where needed.

Respond to client inquiries concerning payroll ensuring high customer satisfaction.

Responsible for various international accounts

Make Payroll Adjustments

Coordinate with different departments to generate accurate payroll reports.

Implementation Coordinator, Payroll Network Inc. Rockville, MD 2014-2017

Audit of data for new and existing clients

Reconcile YTD tax liabilities.

Enter client departments and jobs into the database.

Ensure client records are balanced prior to year-end.

Implement and coordinate new client’s payroll setup.

Client support and customer service after implementation.

Night Auditor, Marriott Residence Inn, Arlington, VA 2010-2012

Responsible for the entire hotel operation throughout the night

Audited all accounts to ensure they balance correctly and ran audit reports and journals.

Transferred charges accurately to master accounts using Fosse computer system.

Provided excellent customer service.

Resolved all guest issues.

Followed all company policies and procedures as outlined in policy manual.

Made corrections and adjustments in the ledger.

Insurance Agent, Self Employed 2008-2010

Identified and qualified sales leads generated from a variety of sources.

Set appointments and meet with prospective clients.

Presented and explained products and services using consultative approach.

Researched opportunities to expand business.

Server, Ritz Carlton Hotel, Arlington, VA 1996-2007

Provided excellent customer service and recognized by nomination to receive five-star award.

Trained and assisted new employees in all aspects of the operation.

Responsible for cash handling, proper stocking of beverages and supply

Resolved guest issues.

Handled different tasks at the same time and efficient work habits.

Intern, Leewood Health Care Center, Fairfax, VA May-August 2006

Consulted with director regarding residents’ daily activities.

Assisted residents and addressed concerns.

Consulted with director to discuss in-take admission.

Volunteer, ‘Wright To Read’ Campagna Center, Alexandria, VA 2002-2004

Assisted disadvantaged students with schoolwork.

Served as a mentor in a compassionate and committed manner.

Discussed the student progress with parents.

Skills

Proficient in the use of MS Word, Excel, Power Point, Micros POS, iSolved, and Fosse



Contact this candidate