Crew Member Customer Service

Robert Miller

509-***-**** ***.********@******.***

PROFESSIONAL SUMMARY

Over 30 years of supervisory experience in facility maintenance, construction, and retail management. I possess extensive leadership abilities that create a culture of mentorship, coaching and motivation that leads to mission success. I am a versatile manager with a background in successfully executing diverse project tasks to meet deadlines. Ability to achieve near 95% or better on-time project completion rate. Excellent at communicating with colleagues, monitoring status, and achieving key milestones. Enthusiastic problem solver and congenial crew member with superior planning and decision-making skills. My skills in problem-solving, multitasking, and time management have enabled me to effectively oversee complex projects. I am a self- motivated leader that consistently helps my team focus on providing excellent customer service and maintaining attention to detail through out all aspects of a project. SKILLS

• Program Management • Project organization and Facilitation

• On/off site Team Leader • Supervisory experience of large teams

• Schedule Management • Superior budgetary management skills

• Training and Development • Microsoft proficient

• Read/write blueprints • Problem solver

• Strong leadership skills • Creative Thinker

WORK HISTORY

PROJECT MANAGER/SHOP FOREMAN 08/2020-Present

Craftsman Kitchens – Salt Lake City, UT

• Led a team of 20 contractors; increased fabrication productivity by astounding 30% in one year

• Supervised multiple projects with $3M; ensured efficient use of resources, achieved 95% on-time project completion rate

• Successfully managed numerous tasks, effectively utilizing time management skills, ensuring project budget target was met

• Managed customer cabinet installation, ensuring high quality work and communicated to homeowners and company management

• Facilitated da-to-day operations of high-end cabinet company increasing profits by 15%

• Supervised shop employees, providing guidance and feedback to ensure company standards were exceeded

• Cross trained employees on th CNC machine to reduce assembly delays

• Utilized exceptional troubleshooting skills to identify and address issues, minimizing downtime current projects adjusting workflow as needed so as to meet strict deadlines

• Reported regularly t managers on project budget, progress and technical problems which insured deadlines were met

• Verified quality of deliverable and that conformance was to specification before submitting to clients which save time and cost

• Supervised maintenance and repair of all shop equipment

• Instituted a job training program for coaching and support of staff members which resulted in elevated individual performance and boosted service standards

• Collaborated with internal teams to streamline operations across materials handling, production, and shipping

GENERAL FOREMAN 11/2019 TO 07/2020

MA Mortenson – Eagle Mountain, UT

• Mentored 43 crat foremen and crew members, ensuring high-quality work and efficient use of resources

• Led daily and weekly scheduling and work project meetings, promoting effective coordination and timely completion of projects

• Coordinated with superintendents to meet timelines, leading to greater overall customer satisfaction

• Ensured accurate record keeping by maintaining daily logs and safety spreadsheets

• Maintained a professional working relationship with subcontractors, leading to efficient communication

• Planned each job with appropriate safety measures, addressing with limits and fall protection

• Enforced and kept and extensive records of safety credentials and licenses for electrical crew members to comply with corporate rules

• Trained and followed progress on employee adherence to OSHA mandates of high voltage equipment

• Supervised layout, assembly and installation of multiple sizes and types of drainage pipes CREW SUPERVISOR/LOGISTICS SECTION CHIEF 06/2000 to 10/2019 State of Washington Department of Ecology/Natural Resources – Spokane, WA

• Served as crew boss for 20 person teams during wildland fires

• Directed, planned, and executed construction projects for 30 plus recreation sites with approximately 350 individual campsites, resulting in timely and high-quality completion

• Coordinated construction projects with other state agencies with seamless collaboration

• Applied extensive knowledge in plumbing, electrical, carpentry, concrete, and hardware maintenance and installation

• Performed ground/facility maintenance, road maintenance, trail building, tree thinning and planting

• Coordinated remote camps for 300 wildland firefighters, ensuring a safe and efficient living environment

• Managed supplies, resulting in a 20% increase in supply efficiency and a reduction in waste by 15%

• Negotiated favorable land-use agreements and supply contracts, resulting in a cost reduction of 25%

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