Jodie Ussery

*** **** ***** **

Milledgeville, GA 31061

478-***-****

adwhtd@r.postjobfree.com

SKILLS

● Customer Service

● Employee Training Oversight

● Service-Oriented

● Problem Anticipation and Resolution

● Compliance Assessment

● Decision making

● Proactive and Focused

EXPERIENCE

Pruitt Health, Macon, GA - Financial Counselor

April 2022 - Present

● Primary contact for partners, patients/residents, and family members.

● Discusses and educates family members on various services offered by the nursing home and methods of payment for those services including but not limited to Medicare, Medicaid, insurance and private pay

● Verifies accuracy of patient information and completeness of admission file

● Updates/maintains accurate daily census

● Responsible for accurately reporting daily nursing hours

● Makes daily deposits and records in a timely manner; reconciles facility petty cash

● Assists with Medicaid pending procedures including assistance with the Medicaid application

● Performs Human Resources, Recruiting and Payroll functions

● Distributes funds and record transactions from Patient Trust fund and facility petty cash

● Prepares transfer of expense form

● Completes new vendor process and ensures all vendors are contracted with PruittHealth

● Assists with month end and year end processes and procedures

● Follows all company policies and procedures, state and federal laws and regulations and charged with reporting violations to the appropriate supervisor.

Atlanta Postal Credit Union, Macon, GA - Branch Manager June 2006 - March 2022

● Maintained friendly and professional customer interactions.

● Assessed employee performance and developed improvement plans.

● Met deadlines by proactively managing individual and team tasks and streamlining processes.

● Engaged employees in business processes with positive motivational techniques.

● Gathered and reviewed customer feedback to improve operations.

● Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

● Protected company assets with strategic risk management approaches.

● Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. GEICO, Macon, GA - Customer Service Representative September 2001 - May 2006

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow customer calls with minimal wait times.

● Offered advice and assistance to customers paying attention to special needs or wants.

● Recommended products to customers, thoroughly explaining details.

● Responded to customer requests for products, services and company information.

● Maintained up-to-date knowledge of product and service changes. EDUCATION

Georgia College and State University

● September 1995 - June 1998

Majored in Business Management

Wilkinson County High School

● August 1991 - May 1995

College Prep Diploma

REFERENCES

● Upon request.

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