VALERIA JOHNSON

***** ********* **. ****** *****, MI 48225 · 313-***-****

adwhrx@r.postjobfree.com

Highly enthusiastic Customer Service Representative with 7+ years of experience in fast paced banking center. Skilled at assisting customers with various banking transactions, while building strong customer relationships and increasing customer experience.

EXPERIENCE

05/2015 TO 11/2022

LEAD CUSTOMER SERVICE REP, FIFTH THIRD BANK

Handle 150+ customer transactions and inquiries daily

Oversee line of tellers ensuring transactions are conducted correctly and according to bank guidelines.

Conduct weekly, monthly and quarterly audits of branch equipment, retention and teller cash drawers.

Assist branch manager and office staff with monthly reports and other tasks as needed

03/2012 – 05/2015

ADMINISTRATIVE ASSISTANT, EARLY LEarning prep

Implement and organize customer records

Create schedules for staff

Submit payment logs for Department of Health and Human Services

Maintain and create center monthly menus and ensure proper guidelines

EDUCATION

JUNE 2012

BACHELOR OF SCIENCE IN HEALTH ADMINISTRATION, univ. of phoenix

Maintained a 3.5 GPA in coursework covering various aspects of healthcare. Including billing, vocabulary and HIPAA guidelines.

JUNE 2001

HIGH SCHOOL DIPLOMA, denby high school

Graduated at the top of the class with an overall 3.7 GPA.

SKILLS

Great communication

Proficient in Microsoft Office

Attention to detail

Active listening

Time management

Problem solving

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