Business Analyst Scrum Master

SRIDEVI MARAMGANTI

Cell: 925-***-****

Email: *********@*****.***

Work Status: U.S. Citizen

PROFESSIONAL SUMMARY

** + years of experience as a Senior Business Analyst, Technical Product Owner (TPO) and Project Coordinator, providing solutions to enhance business systems in various large scale Financial organizations.

TPO experience in maintaining and prioritizing product backlogs, elaboration of Epics, features into user stories, Road map planning, communications to external stake holders.

Business analysis experience in business process modeling, creating prototypes and mock-ups of wireframes requirements gathering, conducting impact analysis, GAP analysis and SWOT analysis.

Extensive knowledge of SDLC Methodologies Rational Unified Process (RUP) methodology, Waterfall model, Agile Development Methodology (Scrum), Iterative Software Development Life Cycle (SDLC) releases and proven ability to grasp technical details.

Extensively worked on creating As-Is and To-Be process flows complex in nature and help business team to have detail documentation.

Created User Stories, Acceptance and Story readiness criteria in Product backlog. Also generated test cases, test plan, test strategy while training end users for testing.

Worked with Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis and risk analysis.

Reviewed test scenarios and test cases for UAT and regression testing to support pre and post implementation of applications and production issues along with QA and other business groups, in addition to maintaining Test Matrix and Requirements Traceability Matrix (RTM).

Experience in conducting Joint Application Development (JAD) sessions with Stakeholders, Clients and business partners.

Experience in documenting Business Requirements Documents (BRD), Functional Requirement Documents (FRD), Use case document, and propose changes as per internal and external requirements.

Developed Use Case diagrams, Swim Lane diagrams and Activity flow diagrams using MS Visio which enabled business and developers to understand the system also created business process and activity flow.

Experience in As-is Migration’s project, Application Standardization and Integration projects.

Extensive experience in process mappings and performing data integration through Data Mapping tools.

Work extensively in leveraging Agile environment (Scrum) methodology to improve SDLC and provide genuine competitive advantage to the client.

Lead Testing team by guiding them for Manual testing, System Testing, Integration testing, Performance testing, UAT testing and regression testing and reviewed their consistency with the business requirements

Analytical, Troubleshooting skills, Presentation Skills. Experience working in Dynamic, Cross-Functional with Excellent interpersonal communication and cross functional leadership skills

Outstanding communication skills and ability to work effectively with technical teammates to translate business requirements into an effective technical solution and serve as an effective communication channel between the key IT personnel and stakeholders.

Strong Management Skills demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments and great Ability to manage multiple largescale projects concurrently and efficiently.

CERTIFICATIONS

CPBA (Certified PEGA Business Architect)

CSM (Certified Scrum Master)

CSPO (Certified Scrum Product Owner)

OCA (Oracle Certified Associate)

SOFTWARE EXPERTISE

Business Modeling Tools

MS Visio, Blue works live, BPMN 2.0

SDLC Methodologies

Waterfall, Agile-scrum, Scale-Agile

Business Skills

Change Management, Impact Analysis, RAD, Data analysis, SWOT analysis, Cost benefit analysis, FIT Gap Analysis, ROI Analysis

Requirement Management

Microsoft Azure ADO, JIRA, HP ALM, HP QC, Other Microsoft Tools -Vizio, PPT, Excel, word

Project Management Tools

MS Project, SharePoint, HP ALM, JIRA

Testing Tools

HP Quality Center, HP ALM, Rational Clear Quest, Load Runner

Reporting tools

Tableau Desktop, Cognos, Excel, MS SharePoint,

Languages

SQL language

Databases

MY SQL, Microsoft SQL Server, Oracle

EDUCATION

Master’s in human resources management (M.H.R.M) from Pondicherry University, Pondicherry, India.

CA Intermediate from Institute of Chartered Accountants of India (ICAI), India.

Bachelor’s Degree in commerce & Accounting.

Post Graduate Diploma in Computer Applications (PGDCA), India

Professionally got trained and Planning to appear for Certified Public Accountancy (CFA), USA.

WORK EXPERIENCE

Client Navy Federal Credit Union, VA

Duration Nov 2018 – Mar 2023

Role Senior IT Business Analyst/Technical Product Owner

Environment: IMPACS Mainframe applications, PEGA System, BPM systems

Responsibilities:

Worked as Senior Business Analyst/Technical Product Owner on a PEGA project to introduce a Global Security Monitoring System centralizing all the security alerts on the Members. Creating and Maintaining the Product Backlog on Azure.

Worked on creating Functional and Non-Functional System requirements and transforming, very well organizing them into EPICS and Features.

Extensively Worked with various Business units in defining the complex process flows TO-BE process flows using BPMN(Visio, Blue work live)based Business Unit needs. On request on Business also helped to document the existing (As-Is) process flows for many of the projects.

Extensively working on Prioritizing and sequencing the Product Backlog according to business value or ROI (using Microsoft Azure DevOps tool)

Highly involved in the elaboration of Epics, features into user stories that are granular enough to be achieved in a single Sprint.

Extensively worked on API’s (Integrating the system to several other systems) and worked on writing the User stories in Gherkins/Cucumber to assist in Test cases for the Karate API testing tool.

Conveying the Vision and Goals at the beginning of every Sprint and ensuring it is aligning to Product Road Map.

Participating in the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives

Inspecting the product progress at the end of every Sprint and to ensure Business Value has been delivered after every Sprint.

Communicating status externally to all the Stakeholders.

Worked as Senior Business and process analyst on creating a new system which helps Business to rapidly review the deceased Members beneficiaries accounts as part of closed deceased accounts.

Worked as Senior Business Analyst on Security Business team in creating a new system to help them place long holds automatically based on the Business rules so that largely the fraud is prevented.

Participated in multiple business meetings for Fit-Gap Analysis and Solution to its best to complete moving projects from BPM to PEGA.

Worked on one Critical time bound project as Lead Business Analyst . Worked end to end in Project co-ordination activities to create a new Design to optimize the Business process and reducing the processing time by creating automated processes and received Customer appreciation for the least defects Delivery.

Worked as member in Business Analysts group in creating best Business analysis and process improvement standards and processes.

Worked on Scrum Agile workshops to understand the best ways to document the Backlog stories and manage the different types of projects.

Also, worked in Scope definition and helping Business to come up with MVP and Post MVP releases.

Worked extensively on enhancing the Debit cards Fraud process System to handle and document lots of detail and then on effective Member communications.

Helped with Data mart to centralize the Business analysis data to help the all-new business analysts to reduce the research time for their projects and also to get approved data to avoid project delivery delays or failures.

Highly involved in Requirement analysis and documentation of Business operations for the new tools created.

Actively participated in the Business presentations to higher management.

Provided extensive guidance to Testing team to ensure all the Business requirements are well covered as part of Quality assurance.

Client Pentagon Federal Credit Union, Tysons Corner - VA.

Duration Jan 2016 – July 2018

Role Senior IT Business Analyst/TPO

Environment: Hogan Mainframe applications, Oracle database, Oracle Hyperion,

Tableau, Custom applications

Responsibilities:

Worked as Business Analyst/Process analyst on a Salesforce Ncino application in implementing the Client portal application for clients to easily upload documents and communicate with Loan officers. My key roles include.

Creating and Maintaining the Product Backlog on Azure.

Prioritizing and sequencing the Backlog according to business value or ROI

Facilitating all the stakeholder meetings, and working on Refinement meetings to document and elaboration of Epics, Features into user stories

Scope definition of the project and Road map planning with Business

Participating in the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives

Inspecting the product progress at the end of every Sprint and has complete authority to accept or reject work done

Communicating status externally to all the Stakeholders.

Worked as Lead Business and process analyst on creating a Salesforce QA Smart checklist application for helping the internal Loan Audit team to easily QA the Loan documentation for new or existing loans.

Worked as TPO on a Scrum project to introduce a new PenFed Deposit Product and given many appreciations due to the short-term delivery of the project and creating revenue for the Penfed.

Worked as Lead BA in Mergers & Acquisitions projects and successfully guided team in completing 9 mergers.

Conducted Donor Credit Union interviews to gather Business requirements, understand their business processes and prepared complete documentation to present it to both Penfed Business and Donor Credit Union Business teams.

Participated in multiple business meetings for Fit-Gap Analysis and Solution to its best to complete end to end Data migration from the Mergers standpoint.

Extensively Worked with various Business units in defining the complex process flows AS-IS and TO-BE process flows using Visio.

Involved end to end in Project co-ordination activities involved in implementing new Design to optimize the Conversion process and best deliver the Customer service and mailers on time.

Client assigned to be the Lead Business analyst to operate on different lines – Deposits and loans and guide the team in the lines of Requirement analysis.

Highly involved in creating a new Data mart to provide all the data elements and measures for scrubbing the data where there are data integrity issues and reported back to the Donor Credit union for doing the corrections. It was one of the well appreciated tasks performed.

Highly involved in enhancing the UI layer for presenting the Balancing of Customer Information data.

Extensively worked on Requirement analysis and documentation of Business operations for creating new investments and its life cycle.

Worked with Client for doing Business presentations to higher management.

Provided extensive guidance to Testing team to ensure all the Business requirements are well covered as part of Quality assurance.

Designed User Manuals and Tip sheets for training the Business to understand the new developed tools and functionalities.

Also workd with Support team and involved in KT.

Client World Bank (IFC), Washington DC

Duration Sep 2011 – June 2015

Role Senior IT Business Analyst

Environment: SAP, Oracle database .Net applications, Cognos, Investron, Custom

Applications.

Responsibilities:

Worked on New Pipeline Re-engineering project and working on updating the Business requirement and functional specifications with existing process understanding.

Conducted client interviews to gather business requirements, analysis and to prepare Process documentation.

Participated in multiple business meetings for Fit-Gap Analysis and Solution.

Involved end to end with Project co-ordination activities involved in implementing Enterprise-wide tool for Risk analytics dashboard.

Worked on Critical Board and Management quarterly and year end reporting on Risk platform.

Worked extensively on creating a new Data mart to provide all the data elements and measures for calculating Risk adjusted return on income.

Highly involved in creating a new Data mart to provide all the data elements and measures for calculating Economic capital for all investment projects.

Highly involved in enhancing the UI layer for presentation of Risk data.

Extensively worked on Requirement analysis and documentation of Business operations for creating new investments and its life cycle.

Worked with Client for doing Business presentations to higher management.

Effectively visualized & analyzed data for the business intelligence purpose by the Tableau for the multi-dimensional Data.

Worked as lead to the Testing team to ensure all the Business requirements are well covered as part of Quality assurance.

Also, worked in Scope definition and created Project plans along with Business requirement related activities.

Extensively Worked with various Business units in defining the complex process flows TO-BE process flows using BPMN(Visio, Blue work live)based Business Unit needs. On request on Business also helped to document the existing (As-Is) process flows for many of the projects.

Worked as Transition manager for transitioning all the Applications under Risk portfolio to Support team.

Trained Super Users and troubleshooting during UAT (User Acceptance Test).

Preparation of Cut- over Plan, Post Go- live tasks.

Designed User Manuals and Tip sheets for training the Business to understand the newly developed tools and functionalities.

Also, worked with Support team and involved in KT.

Reviewed & evaluated all the modules of the software before delivery to users to confirm meeting the standard criteria

Involved in implementing deployment like authoring the user training schedules & conducted user training

Coordinated for preparation of all project documentations, weekly status meeting, WBS, periodic peer review reports

Client USAA (United Services Automobile Association), San Antonio TX

Duration Nov 2009 – Sep 2011

Role Business Analyst

Environment: Oracle applications – General Ledger, Accounts Payables, Cash

Management, Inventory, Purchase order, Escalate CRM, Oracle People

Soft HCM (Human Resources), Custom Applications.

Responsibilities:

Detailed knowledge of the business process being followed in the project environment as per SDLC Methodology

Analyzed the business case to understand the needs of the customers & documented the GAP analysis.

Elicited requirements by conducting JAD sessions with key stakeholders from Business Area & Application Development team.

Created proposals & project budget allocations & possessed a strong knowledge of the business line, process & revenue streams & conducted the SWOT Analysis for requirements that are in-scope to prioritize delivery phases.

Performed Risk Analysis & Impact Analysis to be prepared for potential business & technical risks to the system.

Identified stakeholders for participation in requirements gathering sessions & detailed analysis of project in-scope & out of scope high level requirements.

Gathered all high-level requirements from the business users through frequent face-to-face meetings & conference meetings, interviews & brainstorming sessions with the business users to document & capture firsthand business needs & requirements.

Decomposed high level business requirements into prioritized functional requirements specified in an appropriate level of detail suitable for a development team.

Authored the Business Requirements Document (BRD) & System Requirements Specification (SRS) for the project.

Created workflow scenarios, designed new process flows, responded to data requests, and re-engineered process flows, created process flow diagrams (AS_IS and TO-BE) & documented Business Process & various Business Scenarios.

Created use case scenarios, Use-Case Models to depict interactions between the external entities & the system. Also expressed the requirements through business rules, future state mapping & process flow diagrams.

Created validation rules & provided verbiage to developers for client-side validation, server-side validation & database validation

Documented all UML diagrams including Use Case Diagrams, Activity Diagrams using Rational Rose & Created Mockup screens for the entire GUI requirements

Ensured accuracy & on time deliverables throughout the entire project & attended the change request meetings to document changes by using Rational clear quest.

Involved in a lot of investigation, research & diagnosis to ensure that the project was heading towards the right direction.

Identified & documented the UI requirements

Prepared Data dictionaries, Data requirement specifications & User Interface requirements specifications.

Coordinated in working with the Date warehouse for extraction, Transformation & loading of the data from different sources into Enterprise Data warehouse.

Provided test data, monitored UAT, SMOKE testing & created & maintained the Requirements Traceability Matrix & opened, closed defects on Team found server based on business requirements /use cases.

Created test cases test scenarios, Test plan for the system & maintained an error repository for the better management of the testing process & effectively coordinated with end users/SMEs, development & QA team & monitored progress.

Created a comprehensive report of the test summary about the successful & unsuccessful test cases.

Managed issues & defects throughout the project lifecycle & escalated issues to upper management via status reports.

Client IKON Document Efficiency (A Ricoh Company), Malvern PA

Duration Sep 2008- Oct 2009

Role Business Analyst

Environment: Oracle Applications R12/ 11i (11.5.9) Customizations - Service

Contracts, Install Base, CRM Foundation, Order Management, Field

Service, Email Center, IKON specific customized modules (ICM, Invoice

Management, Contracts Renewal tool, OWQ)

Responsibilities:

Defined scope, objectives, milestones, risks producing a project charter as per the business requirements & conducted boardroom sessions with business users & subject matter experts for requirement gathering.

Collaborated with the Project Manager to decide on the project approach as well as the preparation of the project plan

Captured requirements from Stake holders, Subject matter experts through elicitation techniques like interviewing, Brainstorming sessions, Analyzed in Rational requisite pro tool & Communicated directly with clients to understand their business needs & resolve business issues

Performed GAP Analysis to know the “AS IS”– “TO BE” state for existing Business Process & conducted the JAD sessions.

Authored the High-Level Business Requirement document & the low-level Functional Requirement Document.

Assisted in creating banking data model, created SQL queries to access customer information & implementing corresponding data access objects.

Designed Unified modelling language diagrams like Flow diagrams, Sequence diagrams, Use case diagrams for productivity in communicating specifications to design & development team using UML & Visio.

Worked & gathered requirements for the Java environment, Client–server three tier architecture & business logic for the middle layer.

Acted as a moderator for issue resolution between senior management & project teams on process compliance & participated in bi-weekly status meetings with project manager to review the progress of the project.

Successfully managed scope & requirements throughout the project life cycle without any scope creep.

Performed Functional Testing, Integration Testing, System testing, Functional, black box testing & Regression testing.

Authored Test cases, test scripts, Test scenarios, Test plans, Test summaries for testing with the aid of the Quality Assurance Team, tracked & fixed the issues by assigning the tasks to respective team members through the JIRA

Created the User help files & trained Users for using the application for the post-implementation & the beta testing purposes

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