Erica Redmon

**** ***** ***** *********

Atlanta, GA 30310

678-***-****

adwhor@r.postjobfree.com

Objective:

Seeking a position where my customer service, administrative support, accounting, collections, and problem-solving skills can be utilized to maintain an organized and efficient office. As well as helping to promote an environment conducive to meeting department and overall company goals.

Qualifications:

Efficient, organized, multitasked, self-starter, and ambitious

Proficient in Word, Excel, and PowerPoint

On-Base, Command Series, Quicken Books experience

Ability to handle pressure in high-stressed work environment Education:

August 2007 Atlanta Technical College

Associate of Arts in Business Administration

Atlanta, GA

Experience:

April 2015-February 2022 Accounts Receivable Billing Clerk, Thomas Concrete, Atlanta GA Research computer files and gather records such as delivery tickets and billing report to compile needed data. Input data and verifies orders are correct. Updates pricing in system. Reviews billing report checking for projects and pricing discrepancies. Prepares invoices, listing items sold, amounts due, credit terms, and dates of shipment. Reconciles yardage totals for each location prior to invoicing. Prepares credit memorandums to indicate returned or incorrectly billed merchandise. Verifies all physical tickets and accounts receivable reports making necessary changes. Addressed high-volume of incoming/out-going calls. Any other general office duties as assigned.

June 2012-April 2015 On-site Manager, Staffmark, Atlanta, GA On Site Manager for a customer overseeing 100 plus employees and responsible for delivering high quality service to customers and temporaries by matching skills of temporaries to customer’s needs. Develop new business and retain existing business. Also responsible for quoting customer bill rates and achieving gross profit results consistent with established expectations. Determine customer credit extensions with assistance from our corporate credit department. Implement corporate collection policies and procedures. Recruit, interview, and evaluate employees to determine their qualifications for assignments to fill work orders. Also involved with every aspect of the hiring process. Other responsibilities include daily attendance, weekly payroll, weekly invoices, record keeping, ordering of supplies, computer training, monthly reports, safety committee, performance evaluations, disciplinary actions, and dealing with HR issues. Received certificate for outstanding customer service. September 2010-June 2012 Customer Service Representative, Department of Internal Revenue, Atlanta, GA Assisted customers with questions and concerns regarding their accounts, input customer data into database, issue customer refunds, and answered heavy flow of incoming calls. Maintained required quota by selling company services and products. Fast-paced work environment. Inputted contracts and documents in system. April 2006- September 2010 Inventory Warehouse Clerk, Ashley Furniture Distribution Center, Union City, GA Performs a variety of shipping and receiving tasks. Verifies materials received are as ordered and routes incoming items to appropriate departments/locations. Prepares items for shipment ensuring cost effective courier services. Leads the work of shipping and receiving personnel performing related work. Maintains records of materials in inventory and on order. Monitors reorder points and initiates action to replenish stock. Reconciles discrepancies in inventories and notifies supervisor of irregularities. Answered high level incoming calls and addressed issues. General office duties. Performed General office duties. Answering phones, filing, and data entry, faxing, and making copies. Also pick and packed on the warehouse floor. AS400 labeling and handled returns and putaways. WMS software