Data Analyst Salesforce Administrator

Michael Kimery

Dallas, Texas adwho0@r.postjobfree.com

214-***-**** https://www.linkedin.com/in/michael-kimery-3310b820a/

Professional Summary:

“Go To” resource for analytical, systems and reporting needs to help drive sales effectiveness, business results and organizational initiatives. Team player with 15+ years’ experience in developing tools and reports focused on enabling decisive actions to drive business performance. Strong track record of communicating and collaborating with business partners at various levels of the organization to obtain desired objectives.

Skills & Other Training:

Microsoft Excel- Advanced

Microsoft Access- Intermediate

Microsoft PowerPoint

Microsoft Word

SQL

Tableau

Salesforce

SharePoint

Adobe

DocuBridge

Six Sigma Yellow Belt

Professional Experience:

Consulting Services

WPP Advertising– Dallas June 2021 – Dec 2022

Master Data Management

Performed data extraction from legacy system

Collected cleansed remediation files from OpCos, cleanse remediation files for Vendors & Clients

Regular data cleansing activities, including. monthly golden list generation & data enrichment.

Ongoing business validation of vendors & clients

Reata Pharmaceuticals, Inc - Plano, Texas June 2020 – Mar 2021

Regulatory Affairs/Document Analyst

Supported the Regulatory Operations Team

Managed electronic document filing and libraries. Maintain and change general and proprietary files with current records, reports, data, and related information

Formatted high-quality, error-free regulatory documents, reports, presentations, and other materials that include highly confidential information

Hilton Worldwide Reservations - Carrollton, Texas Mar 2020 (Covid-19)

Data Analyst

Analyzed and reviewed opportunity data for past sales

Researched and compiled revenue figures for properties

Lockton Companies - Dallas, Texas Nov 2019 to Feb 2020

Benefits Data Analyst

Analyzed and resolved an issues or changes to clients plans

Updated workflow to make processes run smoother between the two systems

Wingstop Restaurants Inc - Addison, Texas July 2019 to Oct 2019

POS Support

Created trouble tickets for Help Desk tracking

Resolution resource and troubleshooting for store hardware and software issues

Identified and introduced new ideas and solutions to create efficiency in the operation

Hilton Worldwide Reservations - Carrollton, Texas Sep 2018 to Jun 2019

Salesforce Administrator

Approved and confirmed account data to remove duplications caused by the merging of multiple databases

Created parent and child relationships for accounts with multiple locations to avoid losing opportunity and activity information

Removed duplicate or similar contacts within accounts to streamline how they relate the accounts and other accounts they touch

Academic Partnerships, LLC - Dallas, Texas Mar 2018 to July 2018

Data Analyst

Indexed university data from their program guidelines and website to update the Partner Data Manger (PDM) to create a repository for the university

Worked with the Enrolment Managers to reach their goals of managing changes to their partners programs to reflect updates in PDM for seamless transition of those changes

Generated ad-hoc reports for management to measure the open to close ratio of tickets in queue needed to be resolved

Stericycle – Grand Prairie, Texas Feb 2016 to Dec 2017

Business Analyst

Pulled and manipulated data using SQL code from Lotus Notes & Vinyl for automotive recall outreaches via phone, email, or standard post to inform owners about their vehicle

Imported repair data from automotive manufactures to update and maintain databases to avoid over communicating with vehicle owners

Created and maintained manufacturer status reports comparing weekly repair statics using power queries in Excel giving up-to-date information on the number of recalls repaired per campaign

Hilton Worldwide Reservations - Carrollton, Texas Sep 2014 to Sep 2016

Reporting Analyst

Created weekly departmental reports, using Access, SQL, and Excel Macros to advise the team of the number of reservations made to help reach their monthly goals

Composed reports for VPs, Account Managers, and other Sales Team Members analysing property performance and revenue sales comparing results weekly, monthly, quarterly, YTD, and YTY

Other Experience

e – Rewards/Research Now – Plano, Texas Apr 2006 to May 2013

Team Lead (Manager) promoted from Data Analyst

Managed and nurtured team members with daily/weekly meetings regarding new training and/or policies

Pulled and analysed associates weekly error reports; identified key faults collaborating and coaching with team members to resolve

Maintained communications with the Client Services Team safeguarding the quality of work provided by my team and to ensure all their clients’ needs are being met

Acted as International Operations Facilitator for the London Office being sensitive to both domestic and international variables in regional codes, languages, customs, and privacy laws allowing the most outreaches as possible based on individual country guidelines

Generated and complied reports using SQL to obtain data based on attribute requirements (geological, ethic, interest etc.) provided by project managers to reach those specific groups of panel members

Produced and evaluated SQL reports to confirm the number of panel members available based on attribute information to guarantee the largest number of outreaches possible to reach the clients requirements for a specific campaign

Other Work History:

Central Market – Meat Department Clerk – Customer Interaction

i2 Technologies – Lead Generation – Marketing/Event Coordinator

Education:

The University of Texas at Arlington Bachelor of Fine Arts

El Centro College Associates in Network Administration & Support

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