John Thomas Hogan

Walnut Creek, CA *****

415-***-**** mobile

adwhns@r.postjobfree.com

Professional Summary

●Experience with a variety of companies and industries in implementation of business process, procurement, sales management and POS systems, communications and training development including delivery and user adoption metrics

●Highly effective project management, presentation, verbal, and writing skills

●Experience in ERP, CRM, and PRM software implementations, project management, business analysis, and communication and training plans for domestic and international customers

●User experience design in working with end users, mainly administrative staff support with hands-on side by side support

●Utilized customers’ corporate color schemes in designing the UI in both domestic and international locations

●Worked directly with corporate Marketing teams for UI usability studies

●Enjoyed assisting Sales teams and acquiring new customers as a product expert

●Lifetime permanent US resident and will not require sponsorship of any sort in the future, even with extended work stays in international locations

Experience

Crate and Barrel Sales Representative

Walnut Creek, CA (January 2022- Current)

Assist customers with the purchase of home accessories, furniture, and small kitchen appliances

Ring up customers’ orders on the company's proprietary point of sale system

Assist customers with the loading of purchased products into their vehicles

Tripled personal sales goals by week three of employment

Silva Enterprises Business Analyst / VP of Communications

Concord, CA (September 2017 – February 2021)

●Created storyboards to develop and articulate online training content as per the company’s guidelines.

●Created both internal communications for internal and external affected stakeholders. Authored email and materials for effective adoption of any changes in pricing, implementation, or HR changes.

●Meet with affected stakeholders and reported back to management recent findings.

●Communicated any issues back to management immediately with suggested approaches

●Created Marketing Materials and Sales Materials for the potential new customer base.

Pacific Gas & Electric Business Analyst / Change Management Project Manager

San Ramon, CA (January 2013 - August 2017)

●Created training documentation for field personnel and management

●Evaluate e-learning modules and suggest changes within the LMS for clarity and understanding working directly with the PG&E University.

●Create and administer SharePoint intranet pages for individual initiatives and technology projects, directly interfacing with the internal communications team

●Perform change leadership and change management activities in accordance with PG&E’s corporate change methodology (Being First & Prosci)

●Create post-implementation reports and presentations for executive sponsors on overall project status and user adoption of new technologies including SAP changes

●Collaborate with multiple departments and executive sponsors on project communication initiatives

●Create presentations and directly support communications for Director and VP level employees

VMware Business Analyst / Senior instructional Designer

Palo Alto, CA (July 2011- October 2012)

●Administered a current learning management system (LMS) and served on a committee to select a new learning management system (LMS).

●Created change management, communication, and training plans for ongoing internal implementations of Oracle Business Intelligence applications, Salesforce.com, and software install base portals for Field Sales, Partner, and Channel representatives

●Trained new hire Field, Channel, and Inside Sales Representatives as well as customer service representatives on VMware methodologies and various applications

●Partnered with business process experts within the Field Sales organization to author and oversee development of training requirements documentation for enhancements requested to an internal implementation of Salesforce.com and Oracle Business Intelligence (BI) and EBS system

The Clorox Company Communications Lead

(February

( 2010- June 2011)

Customers change requests (enhancements) on a Lotus Notes to MS Outlook implementation and MS Vista OS upgrade

●Managed all communications and tech support requests regarding the new OS and Outlook implementation

●Created functional design documents for product enhancements including business requirements mapping and met with the executives for their sign off any any enhancement requests

ezRez Software Strategic Account Manager, San Francisco. CA (June 2008 – January 2010)

●Created release notes, communications, and requirements documentation for customers’ change requests (enhancements) on an ever-evolving software platform for the company’s largest customer, Carlson Wagonlit Travel (currently CWT)

●Managed existing accounts and serve as primary contact and part of the support escalation process for B2B and B2C ecommerce SaaS software

●Managed customer’s private label websites and assisted with HTML and UI modifications to optimize site sales volume

●Created functional design documents for product enhancements including business requirements mapping

●Worked directly with engineering, QA, and IT departments for product enhancement design, testing, and impact analysis using an Agile project development model

●Worked directly with sales and partnerships to identify new revenue opportunities

●Coordinated statements of work (SOWs) directly with the customer

●Created revenue forecast, monitored customer monthly sales volume, and adjusted forecast as necessary

Click Commerce Inc. Manager, Change Management and Training

Fremont, CA (October 2004 – June 2008)

●Wrote all training and change management and communications documentation for customer’s individual implementations and internal consumption

●Delivered training individually, classroom, and via remote webcasts

●Created online eLearning modules using Epiplex

●Worked with an offshore team to gather requirements for creating change communications

●Analyzed customer needs and map business processes to the usage of professional services automation (PSA) software

●Conducted process workflow and requirements mapping gap analysis

●Acted as interim Senior Sales Engineer for over one year conducting product demos to prospective customers

●Marketed service offerings to potential and existing customers to increase user adoption rates

●Maintained online Knowledge Base for ongoing employee development

●Worked directly with customers including: BP, American Express, Northwest Mutual, SunTrust Bank, Sun Microsystems

Highlights/Accomplishments/Certifications

Being First Change Leadership Roadmap Certified

Prosci Change Management Certified

VMware Certified Sales Professional (VSP)

Inducted into Tom Siebel’s Chairman’s Circle for achieving top 5% scoring in the company for performance reviews

Siebel Certified Business Analyst 6.0

Siebel Certified Business Analyst 7.0

Education

Bachelor of Arts degree in Speech Communication, San Diego State University. Currently enrolled in Harvard Business (online) Masters program.

Systems

SharePoint, Salesforce.com, Siebel 7.x CRM: Siebel Sales, Siebel Marketing, Siebel Call Center, Siebel Service, Siebel Finance, Siebel Pharma, Siebel eMedical, Siebel Partner Relationship Management, Siebel SimBuilder

MS Office, MS Project, MS Excel, MS Outlook, MS Visio, MS SharePoint (Expert level), MS BPOS, Epiplex, Ariba Buyer, Daptiv, Target Process, ezRez, Adobe Captivate

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