ERIN R. JENKINS

adwhni@r.postjobfree.com, 240-***-****

Raleigh, NC

SUMMARY OF QUALIFICATIONS

Strategic Communications and Client Service Professional with 10 years of increasingly challenging project management and creative marketing experience, with a special talent for effectively communicating with diverse audiences.

EXPERIENCE

OneWall Communities, Temple Hills, MD — Leasing and Marketing Consultant

July 2021 - April 2023

Increased revenue and resident satisfaction for a large apartment community by:

• Creating + maintaining various outreach marketing efforts; increasing brand visibility and resident engagement by 65%

• Designing Videos & other Graphics for community events and other promotional material

• Using various sales funnel technology and tactics to exceed sales goals by 10-15%

• Using an Applicant Tracking System to screen applicants’ credit, criminal and rental histories for rental approval

• Drafting new lease documents, renewals and making legal updates to leasing documents for residents

• Maintaining confidential prospect and resident information in secure personnel files

The Jambalaya Moon Boutique LLC, Temple Hills, MD — Client Service and Sales Specialist

August 2012 - Present

Fulfill daily Business needs for a Luxury Online Boutique by:

• Researching and analyzing market trends to increase profits for each quarter

• Using unique graphic design and web coding to create marketing materials and an official website, consistent with The Jambalaya Moon brand

• Using Social Media, Google Ads and YouTube to increase brand visibility and create a brand community

• Creating and sustaining business relationships with various vendors and venue managers for business development and implementation of new strategies

• Using a client database (mailing list) to enhance promotions and marketing to clients

• Providing superior VIP Service to (potential) Clients by paying close attention to detail

Prince George’s County Public Schools, Upper Marlboro, MD — English Teacher Lead

September 2019 - June 2021

Provided daily instruction and leadership to secondary-aged students by:

• Facilitating and leading grade-level team meetings to create focus skill area tasks for ELA; aligned with District SMART goals, current Student Data and State Testing standards

• Creating rigorous lesson plans that align with the district’s English/Language Arts curriculum

• Providing administration and the school community with benchmark data to provide feedback on best teaching and learning practices

KPMG (Subcontractor), Washington, DC — Diversity Programs Specialist

September 2017 - June 2019

Increased implementation of Diversity, Equity and Inclusion Practices by:

• Developing proposals for programs/services to foster authentic inclusion throughout the organization

• Providing quarterly coaching and consultation to managers and supervisors to improve cross-cultural communication

• Collaborating with Senior Staff and Department Directors to facilitate seminars for employees and partners for regional conferences

• Developing informational outreach articles and programs to educate and maintain the public's favorable perception of the organization's accomplishment and goals

• Collaborating with various organizational departments to keep and maintain sponsor and donor relationships for annual conferences and other events; as it relates to inclusion

Library of Congress, Washington, DC — Meetings and Events Program Specialist

June 2013 - September 2017

Worked for the Equal Opportunity/Diversity Office, promoting diversity awareness by:

• Supporting the Deputy Director with the logistics of local, regional and national annual conferences including: Registration, Hotel/Housing, Catering, ADA requests and other on-site needs for attendees

• Collaborating with various departments to develop vendor relationships for annual conference events

• Assisting Senior Meeting Planners with hotel, vendor and catering contracts and other external communications

• Processing bills and invoices associated with external vendors; various reports for management analyzing overall conference attendance, satisfaction and other variables

• Managing the on-site Show Management Office; assisting Stakeholders, Student volunteers and other staff with various requests and accommodations

• Developing informational outreach programs to educate and maintain the public’s favorable perception of the Library’s accomplishments and agenda

GWU Medical Faculty Associates, Arlington, VA — Contact Center Specialist

April 2012 - May 2013

Provided exceptional customer service as the liaison for all external communication for GWU executives in a very high call volume environment by:

• Creating and maintaining the daily schedules of Internal Medicine Practitioners, Physician and Nurses

• Delegating appropriate tasks to administrative support teams and providers as it relates to private patients and time-sensitive issues

• Updating patient demographic, insurance and health information in compliance with all HIPAA standards

• De-escalating disgruntled patients by maintaining professionalism, poise and providing exceptional customer service

EDUCATION

Hampton University — Bachelor of Arts, Mass Communications/English

June 2005 - December 2009

• Attended a Semester in Washington Internship from Sept - Dec 2008, focusing on Professional Journalism Practices; Maintained a 3.5 GPA

QUALIFICATIONS + PROFICIENCIES

Client Service, Sales, Diversity and Inclusion, Microsoft Office Suite, YARDI, CANVA, Web Design, Broadcast Video Production, Editor/Publisher (various employee organization newspapers/magazines)

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