Data Entry Support Assistant

Joette Y. Dorsey

(C) 586-***-****

adwhn2@r.postjobfree.com

SKILLS AND ABILITIES:

Proficient in Word, Excel, Outlook and PowerPoint

Ability to type 55 wpm

Ability to operate a multi-line phone system

Data Entry Skills: numeric-6900 keystrokes, alphanumeric-8100 keystrokes with 0 errors

Ability to multitask

EMPLOYMENT HISTORY:

The Auto Club Group/AAA Dearborn, MI

Claim Representative II 03/2020-present

Perform basic claim file review and investigations

Demonstrate effective communication skills (verbal and written)

Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns

Analyze and solve problems while demonstrating sound decision making skills

Prioritize claim related functions

Process time sensitive data and information from multiple sources

Manage time, organize and plan work load and responsibilities

Research analyze and interpret subrogation laws in various states

Claim Representative I 6/2018-3/2021

Responsible for maximizing the salvage returns from motor vehicle total loss settlements.

Review and approve advance tow and storage charges from shops, tow yards and impound lots.

Review and resolve vehicle release issues from total loss adjusters and our third party vendors.

Receive title documents and forward them to the appropriate third party vendor via UPS.

Evaluate and make determination on the disposal of salvage.

Clerical Support Assistant II 6/2017-6/2018

Responsible to issue payment to lienholders for settlement of loan for total loss vehicles.

Responsible to issue payment to customers for settlement or equity of settlement for total loss vehicle.

Answer incoming calls on the Total Loss inquiry line and forward messages to Total Loss adjusters.

Claim Associate 6/2012-6/2017

Handling of first notice of loss claims by contacting the customer to gather information after a claim has been made.

Assist customers with scheduling an inspection either with an adjuster or at an AAA approved repair facility.

Ensuring that the claim has been properly coded and assigned based on the details of the loss.

Ensuring that the AAA approved repair facility has been paid once the repairs have been completed.

Set initial diary date, manage diary properly.

Closing the claim once the vehicle has been repaired and the shop has been paid or if subrogation exists, referring the claim to subrogation.

Clerical Support Assistant 11/2007-6/2012

Assigning files/claims to the adjusters.

Typing/paying fees for incoming third party subrogation checks.

Sorting and distributing mail to the adjusters.

Completing and balancing reports on a monthly basis.

Assist subrogation adjusters with clerical tasks on a daily basis.

EDUCATION:

Osborn High School Detroit, MI

High School Diploma 1997

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