Customer Satisfaction, Operations Oversight, New Business Generation

AD Anne Dalton

Manchester ***** 603-***-**** ****.**********@*****.***

PROFESSIONAL

SUMMARY

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented Owner/Operator with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels in organization.

SKILLS Customer Satisfaction

Customer Needs Assessments

Advertising Strategy

New Business Generation

Operations Oversight

Special Promotions Planning

Advertising Campaign

Development

WORK HISTORY OWNER/DIRECTOR 06/2014 to 01/2023

The Spa, DoubleTree Hotel Manchester, NH

Provided management, operational oversight, and leadership to 14 employees

Managed all aspects of business including fiscal, retail, and human resources

TripAdvisor named The Spa Within the “The #1 Spa in New Hampshire” AARP boosted the hotel's rating due to the Spa being added The Spa Within was awarded 101% by the NH State Inspectors, a grade unheard of in the industry.

Implemented business strategies, increasing revenue and effectively targeting new markets.

Built strategic relationships with developers and owners, driving growth and increasing property diversity.

Interacted well with customers to build connections and nurture relationships.

Managed purchasing, sales, marketing and customer account operations efficiently.

Implemented innovative programs to increase employee loyalty and reduce turnover.

EXECUTIVE DIRECTOR 10/2010 to 06/2014

New Hampshire Association of Chiefs of Police Manchester, NH Responsible for bottom-line factors, including association's vision, long-range strategic planning, and donor management Redefined several events, turning them into profitable fund-raising programs

Created a responsible market-driven association resulting in increased donations

Opened new marketing channels

Developed and executed a 5-year strategic plan

Developed and executed a donor management system and lockbox Created and produced video and radio spots for supported programs Developed and executed an annual tri-state trade show Began a state-wide testing program for financial gain. Conducted top-tier media interviews, highlighting key messages of major developments and enhancing the Association"s reputation. Worked closely with organizational leadership and board of directors to guide operational strategy.

Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.

DIRECTOR OF DEVELOPMENT 04/2008 to 05/2010

New Hampshire Food Bank Manchester, NH

Supervised teams in Donor Relations, Development & Prospect Research, and Database Management

Developed and instituted the Ambassador Program for statewide representation

Developed branding initiatives

Developed and instituted The International Hair Show as a major fund raiser

Raised over $3 million each year, a 35% increase from previous years Coordinated statewide food drives which distributed over 6 million pounds of food to over 400 registered agencies, a 13% increase from 2008 Responsible for all fundraising and friend raising elements. DIRECTOR OF MARKETING & OPERATIONS 08/2003 to 02/2008 Martignetti Companies of New Hampshire

Managed a staff of ten in four departments

Developed and instituted the annual marketing plan Produced award winning TV commercials, wrote radio spots, magazine, newspaper, direct mail, and Email campaigns

Developed the creative for all collateral pieces pertaining to events Assisted in the support of all promotional pieces relating to consumers Developed and implemented promotions for 76 NH State Liquor Stores Developed and implemented a comprehensive employee manual Developed a scheduling system for the Graphic's Department to better manage the fast paced business.

DIRECTOR OF INTEGRATIVE MEDICINE & SPA 10/1996 to 05/2003 SERVICES

Elliot Hospital Manchester, NH

Developed, presented, and instituted the business plan for the first recorded medical spa within a hospital

Managed all phases of the program including fiscal, marketing materials, and human resources

Developed a comprehensive spa image to patients and the community Collaborated with physicians and staff to create a seamless delivery of service

Researched and implemented scientifically based healing therapies and spa treatments

Collaborated with the Medical Director and physicians to choose the most appropriate treatment modalities to be offered

EDUCATION 12 Certificates Cultivating & Stewarding Professional Fundraising Feeding America, Boston, MA

Certificate in Professional Fund-Raising 2009

Boston University, Boston, MA

CPDL-Medical Esthetics 1998

Central Texas College, LCL

Basic & Advanced Esthetics, Spa Therapy 1996

Catherine Hinds Institute

Certification Certified in Reflexology 1993

Northeast Institute of Whole Health;, Manchester, NH Ears & Tongue, hands & Feet

AFFILIATIONS 2009 Board Member, Clear Channel Communications. 2009 Member, Chamber of Commerce Leadership Class.

2000 Woman of the Year

2001 Entrepreneur of the Year

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