Customer Service Project Administrator
Resume:
Vanessa Ford, PMP
**** ***** **. • Waco, TX *****
**************@*****.***
PROFESSIONAL EXPERIENCE
J&J Worldwide Services, Austin, Texas
Construction Engineering Project Administrator
2022 – 2023
Capstone Mechanical, Waco, Texas
Construction Project Administrator, Accounts Payable 2018 – 2021
Receptionists, Accounts Payable
2017 – 2018
AireServ of Central Texas, Waco, Texas
Office Manager, Customer Service
2013 – 2016
Hornet Signs/Platemakers, Waco, Texas
Office Manager
2007-2013
PROFESSIONAL SKILLS
Construction Engineering Project Administrator
J&J Worldwide Services is a leader in supporting the US Government since 1970, recently purchased by Arlington Capital Partners (ACP), a middle market private equity firm. Project Administrators are responsible for the processing of subcontractor pay applications within (2) separate systems: Procore & JamisPro. Processing includes current insurance compliance, certified payroll compliance, sub tier contract compliance, verification and tracking of total contract values, contract change orders, total work completed, lien waivers. Because of my focus on project financials, was part of an integral team for the implementation and transition of all company construction project financials from one system to Procore. Responsible for establishing best practices regarding commitments, prime contracts, change orders, accounts payable, and documentation. Construction Project Administrator
Capstone Mechanical is a leading mechanical contractor specializing in engineering, contracting, and service for mechanical, plumbing, piping, and automated systems in Central Texas. Capstone Project Administrators are responsible for diverse company tasks to assist and supports the Project Management Team in financial and administrative functions Permit applications, inspection scheduling
Prevailing Wage and Certified Payroll compliance, processing of Mechanic’s Liens Issuing Master Subcontract Agreements and subsequent work orders Auditing procurements and purchases
Prepare and monitor Work-In-Progress(WIP) financials to include over/under billing, gross profit, open commitments
Administratively manage and support the input and closing of contract projects RFIs and submittals
Assist with small job set up through a separate Vista module Train Vista usage to include the accounts receivable, accounts payable, service management, job cost, job billing Close Out Process of the Job to include obtaining final unconditional lien waivers, close out documents required by the customer, closing open commitments, and writing the job up or down Generating monthly pay applications to include notarizing and including contractual documents as required Maintaining a digital repository to include the usage of Vista, One Note, Asana, DocuSign, and SharePoint Issuing and Verify incoming Tax Certificates
Managing incoming certificates of insurance compliance Assist the construction project management team from estimate and adhere to proper budgets, and communicate
● Assisted and supported all domain areas of a total of 279 projects with gross contract amount of $93.9 million over the period of 3 years, each ranging from $20,000 to $9.6 million. Each project duration was one month to 24 months.
Accounts Payable
The Accounts Payable position includes but is not limited to the handling of an average of 800 invoices monthly by use of a purchase order system and the processing of overhead or expense invoices. This position includes maintaining a high level of knowledge of seven cost centers, customer service, research, knowledge of account best practices. This is a very high paced responsibility and requires tenacity, organization, focus, accounting knowledge.
Office Manager, Customer Service
AireServ of Central Texas is a residential and light commercial HVAC franchise. This was a very high-paced, demanding, low staffed organization with an intense focus on customer service and communication. Worked independently in a non-traditional office environment Answered all incoming calls
Maintained schedules of Owner, Operations Manager, Sales Team Scheduled service and maintenance appointments for existing customers Prospecting & Qualifying customers on behalf of the Sales Team Product knowledge including indoor & outdoor units and replacement parts Processed warranty parts & equipment
Assisted each team member to promote work completion and ultimately provide superior customer service Office Manager
Hornet Signs/Platemakers is a retail company focused on indoor and outdoor signage, custom vehicle wraps, banners, yard signs, engraved plaques, nametags, custom ink stamps Human Resource to include interviewing, employee termination, update employee handbook, attendance, employee reviews, time keeping, prepared payroll, health benefits, company benefits, new employee orientation. Directly responsible for all areas of customer service from initial customer contact, customer retention, customized customer needs, quality of finished product, shipping Directly managed the Platemakers’ Production Team to include inventory control, raw product ordering, quality control, packaging & shipping
Training in all areas of the Platemakers’ Team and the Customer Service Team As a member of the Management Team assisted in new product development, sales projections, job costing, customer acquisition & retention, financial goals
Additional Skills & Certifications
PMP - Project Management Professional Certification, Project Management Institute December 2019 Texas Notary
Heart of Texas Chapter of Construction Financial Management Association, President Current Bluebeam, Viewpoint Trimble, Technomile, Procore, Microsoft Office Word, Excel, Powerpoint, One Note, Asana, CorelDraw, Service Titan, Quickbooks, Textura, GCPay, Comdata
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