Krystal Benzel

H: 303-***-**** adwhkn@r.postjobfree.com

Career Summary

Strong REO background with over 15 years of experience in managing bank owned real estate portfolios including Asset Management. Dependable, hard working employee and proven strong customer service relationships in a dynamic and demanding environment. Effective in creating and managing highly efficient teams organized around key performance metrics. My Teams saved Clients $7.8M in 2019 & $9.2M in 2019 in loss severity. Fluent in multiple software systems and reporting systems including ResNet, Equator, AMS, Excel, Outlook, Accounting software such as Navision and ACI.

Core Qualifications

● Team leadership and management ● Staff training and development

● Client Acquisitions ● Loss Severity

● Loyal, dependable and responsible ● Identify and resolve complex issues

Professional Experience

Computershare – Highlands Ranch, CO December 2020 – Present

Loss Mitigation

● Responsible for working with borrowers, real estate agents, paralegals title companies and attorneys

to facilitate Loss Mitigation workout options such as modifications, short sales and deed’s in lieu on

behalf of SLS clients.

● Collecting or retaining commitments / payments for borrower’s loan accounts.

● Ensure that all payments are made in accordance with company policy.

● Resolving loan discrepancies and disputes on behalf of the company.

● Ensure supporting documents are complete and accurate to submit for Underwrite / Quality

Assurance.

Computershare – Highlands Ranch, CO January 2014 – March 2019

Closing Coordinator/ Title Curative

● Prepare weekly projection reports.

● Supervise a team of closing specialists in the liquidation of REO Assets which

have been acquired through foreclosure or loss mitigation alternatives, while

maintaining an individual portfolio of assets.

● Monitor and make recommendations to expedite liquidation of aged inventory.

● Review, identify and resolve complex title issues.

● Review contracts and extensive use of subcontractors, frequent changes in terms, conditions or

funding arrangements, deal directly with our closing attorney’s office.

● Accountable for planning, negotiating and/or administering complex procurements of asset

funds.

Krystal Benzel

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CoreLogic REO Services, Denver CO September 2011 – February 2014

Team Lead REO Servicing / Asset Management

Experience with corporate accounts. Monthly, quarterly, semi-annual and annual accounts

Supervisor experience with leading a team in a high volume environment.

Ability to maintain employee and vendor relationships through excellent service.

Excellent written and verbal communication skills.

Research, diagnose and problem solving skills to resolve technical or process issues.

Effective multi-tasking and prioritizing skills in order to meet deadlines.

CoreLogic REO Servicing – Denver CO May 2005 – January 2007

Accounts Payable – Team Lead

● Manage a team of AP specialists while managing the largest volume of clientele within the

corporate accounting department.

● Perform various duties for our clients/agents/upper management, including month end billing

Past due reporting, client/agent billing & payment inquiries.

● Forecasting, daily follow up and meeting deadlines on a daily basis.

● Handle cash items, manage vendor set ups and maintain accurate W9 information. Account

reconciliation and forecasting.

Qwest Communications Littleton, CO January 1999 to March 2002

Sr. Design Engineer

● Prepared quarterly budget reviews and projected sales forecast.

● AP/AR plus responsible for a 6.8 Million dollar budget for the states of Colorado and Wyoming

rehab in telephone lines.

● Successfully detailed & designed jobs from the contractual design stages to hiring contractors,

pricing, authorizing dollars spent during each phase of each job and final billing.

● Utilize multiple sources for decision making to include long-range network plan, current field

conditions, customer demand and requirements, as well as technical, engineering and budgetary

considerations.

● Ensured engineering records and systems remain up to date and accurate.

● Self-starter and able to work under limited supervision to accomplish a wide variety of tasks.

● Develop Common Planning Documents (CPD’s) and ensure all equipment, resources, and costs

are accurately identified in order to meet service and corporate objectives, to include

specifications and construction requirements for equipment selection and safety.

● Serve as central point of contact in responding to and resolving all Engineering issues relating to

Qwest outside plant in a specific geographic area.

● Research and resolve delayed orders in a timely and cost effective manner which will meet

customer commitments.

Achievements

Proven loyalty to a corporate office for which I was able to build a career from a temporary employee to subject matter expert in management. Successfully wrote training manuals and trained teams in Bangalore and Hyderabad India in various positions throughout the REO Corporation. Management has noted my performance as a valuable employee willing to give extra effort to achieve company goals.

Education

Bauder College, Fort Lauderdale FL – GPA 3.74

● Associates of Arts Degree in Business Management

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