FC Associate 1
Resume:
Frances Dial
Allegan, MI
**.****@*****.***
Authorized to work in the US for any employer
Work Experience
FC Associate I
Amazon - Caledonia, MI
August 2020 to Present
My position entails identifying, scanning and packaging items, placing the correct labels on the packages to ensure the customers order. Interacting with coworkers, including management on a daily basis. Being knowledgeable in various positions, including but not limited to Pack, Stow, Gift wrap, Singles, Pack Singles, Multi-pack and VRET’s. Maintaining a clean work area and completing other tasks as assigned. Customer Service Representative
Dialog-Direct, a Qualfon Company - Holland, MI
February 2020 to August 2022
Provide excellent customer service, assist customers with setting up roadside assistance in a timely manner, adhering to policies and guidelines, taking incoming calls, placing outbound calls to providers and dealerships, recording accurate information and transferring calls to correct departments. Assembly
Yanfeng Automotive Interiors - Holland, MI
January 2020 to February 2020
Assembled interior automobile mirrors
Assembly Line Worker
Magna Donnelly - Lowell, MI
June 2019 to October 2019
Assembled quality products, maintain a neat and clean work area, report to supervisor. Direct Support Staff
MEDICAL RESOURCE MANAGEMENT - Kalamazoo, MI
February 2019 to July 2019
Monitor client during daily activities, complete household chores, meal preparation, medication passing, transport client around community and complete all tasks assigned by supervisor. Assembly
Forge Industrial Staffing - Grand Rapids, MI
May 2019 to June 2019
Assembled quality products, maintain a neat and clean work area, report to supervisor. Direct Support Staff
Abundant Home - Kentwood, MI
May 2018 to August 2018
Monitor client during daily activities, complete household chores, meal preparation, medication passing, transport client around community and complete all tasks assigned by supervisor. Behavioral Health Technician
CENTRIA HEALTHCARE - Grand Rapids, MI
March 2018 to June 2018
Educate client through repetition of games, puzzles and play. Implement music and moving into activities. Retention Specialist
TELEPERFOMANCE USA - Grand Rapids, MI
April 2016 to January 2018
As a customer service representative my daily responsibilities include answering inbound phone calls in a retention form. I manage to retain customers by making beneficial plan changes and or by upselling some new features. We do this in a professional timely matter all while being engaged and understanding of the customers needs.
Tax Professional II
H&R Block - Kentwood, MI
October 2015 to April 2016
Prepare accurate tax returns, answer tax questions, provide valuable tax information, deliver great customer service, answer phones, keep work area clean and treat everyone with dignity and respect. Tax Professional
H&R Block - Michigan City, IN
December 2014 to April 2016
46360
Prepare accurate tax returns for clients, answer tax questions that clients may have, Give valuable tax information to each client and deliver great customer service. Shift Supervisor
Taco Bell - Holland, MI
September 2015 to December 2015
49424
Supervise Shifts, Complete accurate paperwork daily, Input accurate information into the computer system, Practice good housekeeping, Customer service and report to Store Manager. Residential Technician
Stepping Stones Shelter for Women, Inc - Michigan City, IN March 2012 to September 2015
with daily needs, answer phones, complete and maintain accurate paperwork, complete daily tasks, complete tasks assigned by supervisor, education, attend outreaches, and attend mandatory meetings. Resident Director
HRC - Allegan, MI
January 2011 to March 2012
Handle confidential information, work independently within established schedules, regulations and procedures, deal with people of all ethnic backgrounds, disabilities and/or special needs, create a safe and clean home for residents, enforce house rules, develop duty schedule for residents, hold meetings with Case Managers, coordinate and follow through with all records and maintenance issues at the facility, report breaches of safety or security, maintain adequate supplies, monitor residents and household equipment, complete any additional tasks designated by HRC staff, serve as a role model, initiate contact with each resident and become personally acquainted. Direct Care Specialist
Let's Talk About It Girls Home - Kalamazoo, MI
December 2010 to December 2011
Minister to residents, transport residents to various locations, record accurate mileage, assist residents as needed, diffuse aggressive behaviors, complete communication logs, communicate with Administration Team, take directions from previous shift, give directions to oncoming shift, maintain clean living areas, complete accurate paperwork, pass medications, document medications given, maintain confidentiality, respect co-workers and residents, use positive guidance and be a positive role model. Lead Teacher
Telamon Corporation, Pullman Migrant HS - Raleigh, NC June 2005 to October 2011
Supervise classroom staff, maintain accurate children files, educate and care for children, work as part of a team, interact with support staff and keep an orderly classroom. Complete required paperwork accurate and in a timely manner. Mentor to new and returning staff. CDA Advisor. Completed five staff CDA Formal Observations. Responsible for raising In-kind for the Pullman Center. Required to help the support staff with the answering the phones, Data Entry, interacting with the community, parents and Family Services, passing medications and meeting the centers needs. Responsible for classroom set-up and center clean up. This includes and is not limited to: Stripping and waxing floors, painting, carpet cleaning and cleaning playground equipment. Respectful of my co-workers, supervisors, parents and children. Data Entry Clerk and administrative responsibilities.
Education
High school or equivalent in General
Fennville High School
Bay Mills Community College
Skills
• Tax Preparation
• Home Health
• Direct Care
• Autism
• Experience with Children
• Autism Experience
• Special Needs
• Direct Support
• Personal Care
• Childcare
• Toddler Care
• Teaching
Certifications and Licenses
driver's license
Additional Information
• Infant Toddler Child Development Associate (CDA) Certificate
• Child Development Associate (CDA) Advisor
• First Aid Certified
• Infant, Child and Adult CPR Certified
SKILLS AND ABILITIES
Experienced in: Microsoft Office, Microsoft Word, Internet, Excel, PowerPoint Presentation, Data Entry and Spreadsheet. Ability to type up to 60 words per minute.
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