Program Manager

Richard L. Walker

***************@*******.***

Cell: 770-***-****

Contract Management, Program Management, Project Management, Quality

An innovative visionary leader with a breadth and depth of knowledge and experience to develop

strategies and execute plans in support of an organization’s strategic and tactical goals; objectives.

Excellent Office Suite skills to create pricing and operations models in support of Contract Management.

PROFESSIONL EXPERIENCE:

SourceAmerica (formerly NISH), Kennesaw, Georgia-- a national nonprofit organization that promotes the abilities of persons with significant disabilities by providing consulting services to rehabilitation agencies providing over $2 billion of products and services to the Federal Government

Senior Team Manager: Contract Acquisition & Administration Teams (2001-2015)

Manage two teams of contracting professionals for the acquisition and administration of government contracts within the AbilityOne Program.

Develop processes, including job aids, for solicitation review, bid proposal development, pricing practices, contract start up, administration and close-out parameters.

Develop operations plans to execute service contract requirements specified by federal government solicitations within the budget and service delivery parameters.

Develop project milestone worksheet, quality control form and other job aids to ensure accuracy, decrease cycle time and increase capacity for work in progress.

Develop and implement Quality Assurance and Control Plans for service contracts.

Ensure compliance with federal government regulations.

Train both Account Management and Acquisition teams in pricing and risk management.

Develop pricing templates for business lines and pricing policies and techniques for specific risk mitigation or risk avoidance practices.

Develop labor, pricing, and budget models in support of contract pricing and operations.

Develop feasibility and capability studies that match potential contractors with service contract requirements for source selection decision.

Received highest customer satisfaction ratings from both the Government Procurement Offices and Rehabilitation Contractors across most customer satisfaction measures.

PRISM Synergy Solutions, Marietta, Georgia—a boutique consulting firm specializing in technical and non-technical solutions for Finance, Operations, Quality, Supply Chain and Risk Management.

Consultant (2016-2021) (Sample of client engagements)

Local Entertainment Facility: Evaluated customer experience resulting in increased sales, reduced absenteeism, reduced labor costs and increased profit.

National Retail Merchandiser: Created LEAN supply chain resulting in reduced damaged merchandise, reduced costs, reduced time to shelf, and better availability of merchandise.

Local Law Firm: Created LEAN office procedures resulting in increased business capture, reduced costs, increased revenue and profits. Created job aids for implementation of new process.

Local Service Contractor: Created a bid on assembly of product, warehouse layout, security plan, and service delivery process resulting in best value to customer.

State Government Agencies: Developed problem solving methodologies to execute strategic planning and process improvement for Contracting and Service Delivery projects, LEAN & VSM.

SourceAmerica: formerly NISH (1991-2015)

Contracts Manager / LEAN Services

Manage multiple contract types including Firm Fixed, IDIQ, Cost Reimbursable, Cost Plus and Basic Ordering Agreements.

Responsible for writing technical proposals for bids on new contracts.

Implement Quality Assurance and monitor contractor Quality Control Programs.

Train customers in price versus cost analysis and reconciliation of the models to support bids.

Develop process improvement plans for contract compliance.

Allocate resources including personnel to achieve contract objectives.

Develop Quality control checklist for proposal development reducing errors to less than 1%.

Monitor contract operations for compliance to budget and government regulations.

Develop Service Recovery Plan for customer satisfaction and retention.

Develop cost and price analysis models incorporating risk management techniques.

Develop At-Risk concept for project management. Program adopted nationally.

Lead negotiator for new contracts and contracts on At-Risk List.

Plan and implemented LEAN Kaizen events for service operations productivity increases for GSA custodial, DoD base wide custodial, and commissary operations.

2012 GSA Strategic Plan: LEAN training for our Rehabilitation Contractors; resulted in 11.95% reduction in contract costs to Federal Government and 4% increase in profit for Contractors.

2014 Strategic Plan: integrate Commission oversight processes with our Pricing Processes.

2013 DeCA Strategic Plan: LEAN Commissary Operations; increase production, lower costs.

UNITED STATES ARMY, Schofield Barracks, HI: (1986 to 1990)

Assistant Executive Officer, Targeting Officer, Fire Support Officer

Coordinated logistics and supplies for military exercises

Documented and streamline procedures for Emergency Deployment Readiness Exercise (EDRE)

Evaluated troop capabilities and develop training to resolve deficiencies

Coordinated Brigade Fire Support Conference

SUMMARY OF EDUCATION:

Education: Master of Science Decision Sciences

Georgia State University

Alpha Iota Delta Honor Graduate

Bachelor of Business Administration: Management

Mississippi State University

Distinguished Military Graduate

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