Data Entry Desk Agent

nal and discrete — Maintains confidentiality of proprietary and private om

ficient in Microsoft Office Suite, SOL, Encore, Opera, Landmark and Clarus softwar

ity’ ‘raining and Education

n¢ rican Hotel & Lodging Association Washington, DC

est Service Professional, Restaurant Server and Guestroom Attendan

04/2016

t Certificates

75 hours of classroom/hands-on instruction - Exceeding Quality/Value Expectations, Teamwork, ‘

rn, Safety, Professionalism, Rooms Division, Preparing Guestrooms, Key Control, Banquet Services

_ Goodwill of Greater Washington Arlington, VA 04/05 — 05/16

_ Goodwill Hospitality Certificate

Old Dominion School of Business Monroe, VA 08/95 — 08/97

Business Administration certificate

Employment History a

Arlington Food Assistance Center Arlington, VA _ 03/13 — Present

Volunteer

e¢ Welcome and interact with clients. Verify IDs. Respond to inquiries. Bag and distribute groceries.

e Maintain compliance with center policies. Organize warehouse. Assist at special events.

Quality Inn Arlington, VA 11/05 — 12/06

Holiday Inn Alexandria, VA 11/04 — 12/05

Front Desk Agent

e Answered multi-phone lines and responded to inquiries. Promoted hotel amenities to increase

occupancy level. Booked reservations using Opera and Landmark. Confirmed accuracy of details.

e Promptly greeted and registered incoming guests. Proactively responded to issues or requests.

Informed guests of location, room charges, taxes, no show fees, and check in/out time.

e Processed payments and refunds. Completed shift, maintenance and housekeeping reports.

Hunting Creek Club Condominiums Alexandria, VA 09/02 — 10/04

_ - Desk Clerk

e Greeted and interacted with residents and guests entering building. Answered telephones and took

messages. Provided detailed information regarding condo fees and bills. Responded to and

coordinated maintenance requests. Received, held and/or delivered packages.

Monitored and maintained strict adherence to condominium policies and procedures.

7 _ Coordinated condominium meetings. Audited accounts payable. Maintained confidential files.

n Rental Purchase Atlan 2/98 — 08/02

s Payable Specialist Bae :

ded and audited approximately 350 invoices weekly for processing. Performed data entry for

check Processed and reconciled accounts payable payments. ==

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