Kesha Pulliam

*** ******* ******* #**** ******, Texas 75036 972-***-**** adwhj8@r.postjobfree.com Objective

Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my knowledge and work experience to a growing industry. Look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed assigned business goals. A strong desire to transform “as-is” organizations into “to-be” market and industry leaders. Additional interest in organizations looking to expand their global presence. BACHELOR OF ARTS AND SCIENCE/EDUCATION MAY 2004 DALLAS BAPTIST UNIVERSITY Skills

Computer proficient Strong interpersonal skills

Establishing goals and setting priorities File/records maintenance Microsoft Office Reports generation and analysis

Strong organizational skills Good verbal/written communication skills Processing financial records Customer service skills Troubleshooting Utilizing scanner systems

SPECIAL OPERATIONS ANALYST SANTANDER CONSUMER USA JANUARY 2013 – CURRENT

Review and identify fax documents to process them into the funding packages. Evaluate manifest reporting to ensure contract packages are received at our external storage facility. Create manifest to send purchased contracts to Deutsche Bank for storage. Work the Contract Exception and the Image Indexer queue, in order to upload document to the approval number in order to fund the deal. Enter incoming mail on the mail log, to keep track of what was received on a daily basis, and ship checks to dealerships, finance company, seller and customer. Communicate daily with Managers, ASM, RSM and Dealers. Maintain an organized filing system for dealer documentation. Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. Negotiate and resolve problems from dealerships to SCUSA based on post funding discovery. Use of strategic thinking, analytical skills, or process improvement to continually evaluate and enhance workforce to implement best practices. Maintain a comprehensive working knowledge of all systems, policies and procedures. Communicate payoffs, explain missing paperwork in order to fund a deal, calculate sales tax, complete a review of extended warranties and gap contracts.

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CUSTOMER RELATIONSHIP MANGER II BANK OF AMERICA MARCH 2012 TO JANUARY 2013

Cultivate and maintain on-going customer relationships. Manage a portfolio of delinquent loans and work with loan modification and dispositions specialists to determine a solution that will cure the account in a timely manner. Present a customer with options such as include responding to customer, investor, or other 3rd party inquires, researching, preparing, and / or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. LOSS ANALYSIS CHASE OCTOBER 2011 TO MARCH 2012 Loss Analysis perform the final review of loans that have completed the default process. Determine final corporate advance gain/loss on loans, reclassification of corporate advance and clearing of loan balances form the LPS servicing system. Review documentation showing detail of expenses presented to investor for reimbursement and compare to actual funds received from the investor. Identify escrow, suspense and restricted escrow balances. Decision losses for FHA, FHLMC, FNMA and 3rd party loans. MORTGAGE LOAN COORDINATOR/AUTO COLLECTIONS CITIGROUP NOVEMBER 2008 TO OCTOBER 2011

Authenticated information in order to locate vehicle and or payment. Provide an option to prevent voluntary repossession and other credit losses through effective negotiation and appropriate documentation. Demonstrate clear, concise and professional communication skills in all interactions with clients excellent customer service, while gathering the necessary information to collect on past due balances. Audit daily pipeline report to consistently monitor important projects, due date and loan closing. Fully engage in customer welcome calls within required performance standards for welcome and maintenance of assigned customer accounts, including claim research, payment and underwriting fulfillment. Perform comprehensive review of critical documents such as; appraisal, flood certification, title, credit and income. Partner with sales and underwriter to resolve difficult situations. Access credit and income reports; maintain monthly performance measurements for 1st mortgage suspense, compliance, regulatory and customer satisfaction.