Data Entry Reservations Agent
Resume:
FARAH AL ITANI
Contact
Nationality: Lebanese
D.O.B: 3rd August 1994
Address: Muscat. Oman
Mobile: +961********
Email:
************@*****.***
Objective
An excellent communicator and a fast learner seeking an employment within the hospitality field. Aiming to become a valuable member with the motivation for success and constant evolving towards a healthy stable career path. Education
2022
Digital marketing Course
CIS institute. Lebanon
2014-2017
Bachelor’s degree.
Hospitality Management.
Lebanese University
Key Skills
Computer:
• Microsoft office
suit.
• Squirrel POS.
• Opera PMS
Micros.
• Data entry.
• Instagram/
manager
• Google AdSense
• WordPress
• Paid SM/SEO
Advertising
Experience
July 2022 – present
Restaurant Supervisor (Acting as Assistant Restaurant manager) February 2021- July 2022
Head Waitress (Acting Restaurant Supervisor)- Zaher El Laymoun Restaurant. Muscat-Oman
• Assist & cover the manager During Operation & day off.
• Arrange checklist, section divisions, & perform daily briefing and task assignments.
• Handling weekly and monthly inventories and making the required store requisitions.
• Ensure guest satisfaction.
• Ensuring all employees maintain well self-hygiene and sharp appearance.
• Checks the entire property cleanliness standards. And report maintenance issues. Following up as needed.
• Issued billing and payments for purchase orders.
• Followed up with all department inventories. Made necessary communications with HOD’s
• Established the weekly schedule for the team.
• Contacted store branches to confirm orders and insure shipments Part time 2020 (cross department training)
Reservations Agent • Le commodore Hotel
• Entered reservations in an accordingly systematic manner.
• Assisted the Head of reservations with paperwork and filing system.
• Taking call inquiries from guests and explaining R.R and other hotel amenities, facilities, & services provided.
• Followed up with the head of reservations with any issues that may arise with bookings or reservations
• Checked the availability of accommodation on the guest’s desired travel date.
Inter-Personal Skills:
• Excellent.
• Communicator.
• Multitasking
• Organizing skills.
• Adaptable
Interests & Hobbies
Arts, Cooking, horseback
riding
Languages
Arabic
English
Certificates
• Entonox Public
Health “Bed Bug”
2018
• Ecolab
“Housekeeping
procedures, product’s
usage & safety for
Public Spaces
Cleaning &
Maintenance” 2019
May 2018 – December 2020
Housekeeping • supervisor • Le commodore Hotel
• Room/ public area inspection and maintaining daily operations
• Inventories stock to ensure adequate supplies for housekeeping staff and guest toiletries.
• Coordinating work activities among departments to respond promptly to all guest requests.
• Examining building to determine need for repairs and following up with management and maintenance department.
• Directing team of 20 personnel in a busy hotel with 203 rooms.
• Training and mentoring all new personnel to maximize quality of service and performance
01/2018 – 04/2018
Admin personnel - Glowbal Outlets Stores
• Generated Barcodes and performed data entry duties
• Reported personnel issues and inquiries to management
• Contacted store branches to confirm orders and insure shipments
• Handled documentations and filing system.
• Handled customer complaints and inquiries.
2015-2017
F&B Freelancer- Le Commodore Hotel/Lancaster Plaza Hotel
• Hostess/ waitress during daily functions and special events .
• Ensured to provide perfect service to all guests
• Worked in both positions in Benihana (Japanese restaurant) and the international kitchens on the preparations section. (Commodore) 2013-2017
Head Waitress – Four Points by Sheraton Hotel
• Made sure guests were satisfied and expectations are exceeded.
• Organized banquet sheet with the banquet supervisor and fix the setup and preparations accordingly.
• Ensured that employees attended on time, well groomed, and their work is up to the standards.
• Handled cash procedures and policies related.
• Handled guest’s complaints and enquiries.
Training
• Environmental Services & Laundry Training • Makassed General Hospital- 2021
• Reservation department training - Commodore hotel
• F&B sales department training - Commodore hotel
• Marketing department training - Lancaster Plaza Hotel
Contact this candidate