FARAH AL ITANI

Contact

Nationality: Lebanese

D.O.B: 3rd August 1994

Address: Muscat. Oman

Mobile: +961********

+968********

Email:

adwhix@r.postjobfree.com

Objective

An excellent communicator and a fast learner seeking an employment within the hospitality field. Aiming to become a valuable member with the motivation for success and constant evolving towards a healthy stable career path. Education

2022

Digital marketing Course

CIS institute. Lebanon

2014-2017

Bachelor’s degree.

Hospitality Management.

Lebanese University

Key Skills

Computer:

• Microsoft office

suit.

• Squirrel POS.

• Opera PMS

Micros.

• Data entry.

• Instagram/

Facebook

manager

• Google AdSense

• WordPress

• Paid SM/SEO

Advertising

Experience

July 2022 – present

Restaurant Supervisor (Acting as Assistant Restaurant manager) February 2021- July 2022

Head Waitress (Acting Restaurant Supervisor)- Zaher El Laymoun Restaurant. Muscat-Oman

• Assist & cover the manager During Operation & day off.

• Arrange checklist, section divisions, & perform daily briefing and task assignments.

• Handling weekly and monthly inventories and making the required store requisitions.

• Ensure guest satisfaction.

• Ensuring all employees maintain well self-hygiene and sharp appearance.

• Checks the entire property cleanliness standards. And report maintenance issues. Following up as needed.

• Issued billing and payments for purchase orders.

• Followed up with all department inventories. Made necessary communications with HOD’s

• Established the weekly schedule for the team.

• Contacted store branches to confirm orders and insure shipments Part time 2020 (cross department training)

Reservations Agent • Le commodore Hotel

• Entered reservations in an accordingly systematic manner.

• Assisted the Head of reservations with paperwork and filing system.

• Taking call inquiries from guests and explaining R.R and other hotel amenities, facilities, & services provided.

• Followed up with the head of reservations with any issues that may arise with bookings or reservations

• Checked the availability of accommodation on the guest’s desired travel date.

Inter-Personal Skills:

• Excellent.

• Communicator.

• Multitasking

• Organizing skills.

• Adaptable

Interests & Hobbies

Arts, Cooking, horseback

riding

Languages

Arabic

English

Certificates

• Entonox Public

Health “Bed Bug”

2018

• Ecolab

“Housekeeping

procedures, product’s

usage & safety for

Public Spaces

Cleaning &

Maintenance” 2019

May 2018 – December 2020

Housekeeping • supervisor • Le commodore Hotel

• Room/ public area inspection and maintaining daily operations

• Inventories stock to ensure adequate supplies for housekeeping staff and guest toiletries.

• Coordinating work activities among departments to respond promptly to all guest requests.

• Examining building to determine need for repairs and following up with management and maintenance department.

• Directing team of 20 personnel in a busy hotel with 203 rooms.

• Training and mentoring all new personnel to maximize quality of service and performance

01/2018 – 04/2018

Admin personnel - Glowbal Outlets Stores

• Generated Barcodes and performed data entry duties

• Reported personnel issues and inquiries to management

• Contacted store branches to confirm orders and insure shipments

• Handled documentations and filing system.

• Handled customer complaints and inquiries.

2015-2017

F&B Freelancer- Le Commodore Hotel/Lancaster Plaza Hotel

• Hostess/ waitress during daily functions and special events .

• Ensured to provide perfect service to all guests

• Worked in both positions in Benihana (Japanese restaurant) and the international kitchens on the preparations section. (Commodore) 2013-2017

Head Waitress – Four Points by Sheraton Hotel

• Made sure guests were satisfied and expectations are exceeded.

• Organized banquet sheet with the banquet supervisor and fix the setup and preparations accordingly.

• Ensured that employees attended on time, well groomed, and their work is up to the standards.

• Handled cash procedures and policies related.

• Handled guest’s complaints and enquiries.

Training

• Environmental Services & Laundry Training • Makassed General Hospital- 2021

• Reservation department training - Commodore hotel

• F&B sales department training - Commodore hotel

• Marketing department training - Lancaster Plaza Hotel

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