JEANNIE M ROACH
** *****, ****, ** ***** H: 662-***-**** adwhhw@r.postjobfree.com
Summary
Self-motivated Customer Service Account Manager offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge.
Highlights
Complex problem solving Filing and data archiving
Effective time management Advanced clerical knowledge Microsoft Office proficiency Meticulous attention to detail Excellent communication skills
Strong interpersonal skills
Experience
Inventory Control Lead
April 2019 – February 2022
Phillips 66 Company – Selmer, TN
• Manage inventory and adjust as needed
• Manage the movements of Finished Goods from available inventory / blocked stock for rework / scrap
• Collaborate with Material Handlers on cycle counts of raw materials and finished goods
• Compile material lists for warehouses to pull on subcontractor orders
• Posting of Goods Receipts in SAP
Customer Service Account Manager
Oct 2015-April 2019
Phillips 66 Company – Selmer, TN
• Process domestic and international sales orders
• Coordinate shipments with freight forwarders for both domestics and international customers
• Collaborate with Export Compliance to ensure international shipping documents meet the guidelines
• Collaborate with Customer Master Group, Tax-ware, the Sales Team and Production Schedulers to:
o set up new accounts
o verify tax exemptions are in place
o upload customer pricing
o production of run to order or private label items Accounts Payable Specialist
Sept 2013 – Oct 2015
Spectrum Corporation – Selmer, TN
3-way PO matching
Non-PO voucher entry
Research and resolve billing and invoice problems
Coordinate approval processes of all Accounts Payable invoices Code the general ledger and process vendor invoice payments Accounts Payable Leader
Sept 2011 - Sept 2013
Masco Bath Corporation - Adamsville, TN
Reduced time and costs and increased efficiency by introducing new accounting procedures
Revamped accounting quality system to prepare for important audits Suggested process improvements to secure prompt and regular receipts for the organization
Rectified escalated accounts payable issues from employees and vendors Accounts Payable Specialist
Oct 2009 - Sept 2011
Masco Bath Corporation - Adamsville, TN
3-way PO matching
Non-PO voucher entry
Researched and resolved billing and invoice problems Coordinated approval processes of all Accounts Payable invoices Coded the general ledger and processed vendor invoice payments Reconciled Received not Vouchered Report Monthly
Processed Inter-National Vendor invoices and wire transfer payments Billing
Jan 1996 - Oct 2009
Masco Bath Corporation - Adamsville, TN
Processing invoices, credit memos and debit invoices to distributors Generate daily sales reports
Post Credit / Debit entries on Accounts Receivable deduction log Send miscellaneous checks to the Lockbox
Responsible for Whirlpool Spiff Program
Post entries submitted by salesmen for whirlpools sold through our distributors Submit check requests to Accounts Payable for payment to salesmen Back-up for Tombigbee Transport Billing Clerk
Accounts Receivable
Jul 1992 - Apr 1996
Masco Bath Corporation - Adamsville, TN
Primarily responsible for:
Posting cash transactions to customers accounts
Collecting payments on past-due items
Providing credit references
Working with Sales Representatives on various customer relations During my time in Accounts Receivable, I feel my greatest accomplishment was bringing several of our larger problem accounts from an over 90 days past due status to current, paying within their terms. I developed a secure relationship with my customers by being efficient and reliable to their business needs.
Accounting Clerk
Sept 1991 - Jun 1992
Aqua Glass Corporation/Masco Bath - Adamsville, TN Worked as a senior Marketing co-op student in the Finance Dept. Education
High School Diploma
May 1992
Adamsville Jr. Sr. High School - Adamsville, TN