Care Specialist Call Center
Resume:
Hard-working professional with **.*+ years of experience and a proven knowledge of
customer communications, customer service, and case management. Aiming to leverage my skills to successfully fill the customer care specialist role at your company.
CAREER OBJECTIVE
CONTACT TRACER/ CUSTOMER CARE/SCHEDULER
Xtend Healthcare (Navient), Hendersonville, TN / Mar 2020 - Present monitor all covid-19 patients, update there symptoms and profiles. type release emails and send them. Notifying patients,Utilyzing dialer system, Following companies policies, procedures, and scripts. Interviewing patients. Escalations, I worked as a front end agent, as well as a backend agent.Scheduled vaccinationswithing the correct geographic location. I was also a dialer auditer, I made sure the other agents were following company guidelines on calls, reading the QAD. Cleaned out old records. Zendesk, Genesys, MIcrosoft excel, 365, powerpoint, spreadsheets, skype. Followed CDC guidelines. Attended daily meetings through skype. Problem solving, completed all RegulatoryU courses. Completed certification through Johns Hopkins for contact tracing.
CUSTOMER CARE SPECIALIST
Lewis Brothers, Murfreesboro, TN / Jul 2017 - Feb 2020 Update documents, process orders, documentation of all calls and orders. Complete quality control checks. Provide and process schedule. Order entry, record keeping. also sanitize and clean office.
CUSTOMER CARE SPECIALIST ( CALL CENTER)
Alorica ( Best Buy), MCMINNVILLE, TN / Feb 2015 - Jun 2017 Documentation of a calls, order entry, help customer navigate website and process orders, Answer customer inquires, send out emails . schedule service appointments and instillations.
KINDERGARTEN TEACHERS ASSISTANT
Freedom Rain Academy, Birmingham, AL / Jul 2013 - Jan 2016 teaching abc's, drawing up lesson plans, scheduling, communication, administrative task
CUSTOMER CARE SPECIALIST ( CALL CENTER)
Nelnet ( home advisor), MCMINNVILLE, TN / Nov 2012 - Jul 2014 processing payments, updating profiles and payment methods, helping customers navigate our platform . tons of administrative task. Account history, answer customer inquiries. Utilized dialer system, zendesk.I also set scheduled appointments for consumers, as well as the contractors, Attended weekly meetings. Record keeping, problem solving, time management. MANAGER
Lynn's Hair Fantasies, MCMINNVILLE, TN / Jan 2004 - Jun 2012 accounting, book keeping, scheduling, public communication, adverordering supplies, setting up display case, sale products, EXPERIENCE
adwhh7@r.postjobfree.com
288 VANLEY ROWAN ROAD, MCMINN
VILLE, TN, 37110
INDIANA UNIVERSITY-PURDUE
UNIVERSITY INDIANAPOLIS
GPA: 3.9
Indianapolis, IN
Completed coursework towards social
sciences Social Work (Jul 2021)
Extracurricular Activities
EDUCATION
Habitat Volunteer, NHC home
healthcare volunteer
•
Utilizing multiple computer programs at
once.
Dialer Utilization
Word, sharepoint, twilio, 365
ADDITIONAL SKILLS
Licensed Contact tracer
CERTIFICATIONS
CUSTOMER CARE SPECIALIST
A M Y F O U T C H
tising, Planning out employees schedules
Kasey Oneal, Suupervisor, Navient
931-***-**** - adwhh7@r.postjobfree.com - Co-worker REFERENCES
Contact this candidate