*:** ©

QQ) @ rfectresume.com

Nicole Mazza Q

® Princeton,MN, MN 55371 &$ 715-***-****

* adwhgb@r.postjobfree.com

PROFESSIONAL Experienced professional committed to providing students with tools and

SUMMARY resources to succeed academically. Highly organized and detail-oriented with

passion for helping children reach academic goals.

SKILLS * Teacher Support and + Experience with Diverse Student

Collaboration Populations

« Reinforcing Learning Concepts + Communication and Interpersonal

« Motivating and Inspiring Students Skills

« Classroom Computer « — Strong Work Ethic and

Maintenance Dependable

« Student Health and Safety + Computer Skills

« Supervising Student Activities « Helping Students with Special

Needs

¢ Verbal and Written

Communication

WORK HISTORY PARAPROFESSIONAL 09/2020 to CURRENT

Princeton Intermediate 1202 7th Ave N

« Assisted students in developing deeper understanding of course concepts

by providing one-on-one support

« Demonstrated specific skills and activities for students to improve

understanding and take excess workload off teachers.

« Delivered personalized educational, behavioral, and emotional support to

individual students to enable positive learning outcomes.

* Oversaw groups of students at school and off-site locations, maintaining

optimal safety, and security.

* Oversaw students in classroom and common areas to monitor, enforce

rules, and support lead teacher.

¢ Assisted in maintaining engaging and respectful educational environment

by promoting discipline and cooperation.

« Enforced rules and instructions to maintain discipline.

«Took part in professional development workshops to boost skills.

FRONT DESK MANAGER 04/2018 to 06/2020

Americinn Hotel & Suites 910 S Rum River Dr

« Managed front desk maintenance of client records and lab data.

* Maintained transaction security by verifying payment cards against

identification

« Responded to telephone, email and in-person inquiries regarding

reservations, hotel information and guest concerns.

« Attended staff meetings and brought issues to attention of upper

management.

« Answered multi-line phone system to respond to inquiries and transfer

calls to correct departments and personnel.

¢ Greeted visitors and customers upon arrival, offered assistance, and

answered questions to build rapport and retention.

« Checked guests in out of hotel, made reservations, and processed

payments.

« — Introduced customers to resort amenities with pleasant and helpful

demeanor.

« Followed company security and check-in policies and procedures and

reported suspicious activity to supervisor.

« Handled tasks and responsibilities for front office employees during

periods of understaffing.

« Resolved guest issues with rooms or reservations with knowledgeable and

friendly service.

« Greeted guests at front desk and engaged in pleasant conversations while

managing check-in process.

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