ROBERT A. DOBRUCKY

**** ******* *****•Orlando, FL 32837• adwhf9@r.postjobfree.com• 407-***-****

SUMMARY QUALIFICATIONS

Customer services skills Word Perfect, Excel, Power Point Computer operations CPR Trained Emergency response Trained Forklift Experience NYPD Experience Impeccable security background Management Experience Warehouse Experience Inventory Experience VIDEO CAMERA Experience WORK EXPERIENCE

Greater Orlando Aviation Authority (December 2016-Present) Terminal Operations Agent .To assist passengers and guest thru ought there journey while traveling thru Orlando International Airport. Also responsible to assist Airlines with any items they need during Operational needs. We also respond to lost or left behind items from passenger and guest thru ought the terminals Silver Airways (February 2015-December 2016) Orlando Station Supervisor for customer service and ramp operations. Supervise 25 or more people at a time. Duties are as followed Scheduling, Safety team for airline, Station trainer for customer service and ground operations. Overlook daily operations day by day. Also

Nemours Children’s Hospital (August 2013-Feburary 2015) Certified class D security supervisor/trainer to patrol all aspects of Hospital property. Respond to customers and tenants complaint Also response to medical emergencies when they arise, and trained in CCTV camera room and able to review any footage that is necessary to be review due to security measures. AIRTRAN AIRWAYS (November 2011-August 2013) Customer service Ramp/Airport Operations agent. Cross Trained on all Operational aspects such as gate, ramp, ticket counter, baggage service and operations. Duties, checking in customers boarding and deplaning of customers, system operation communicating with flight crew upon arrival and departure of aircraft's, also figuring weight and balance issues before aircraft's take off. Part of AirTran safety team. COVENANT SECURITY AVIATION SERVICES (January 2011-November 2011) Certified class D security officer. To screen employees into secure check point areas by using x-ray machine and metal detector. Assisting customer with information regarding airport locations. SEAWORLD PARKS AND ENTENTAINMENT (April 2010-January2011) Certified class D security officer to patrol all aspects of sea world property. Respond to customers and tenants complaint Also response to medical emergencies when they arise; and trained in CCTV camera room and able to review any footage that is necessary to be review due to security measures. VALOR SECURITY SERVICES (Florida Mall) December 2009-APRIL 2010. Certified class D security officer to patrol all aspects of Florida Mall property. Respond to customers and tenants complaints. Also response to medical emergencies when they arise; and trained in CCTV camera room and able to review any footage that is necessary to be review due to security measures. JETBLUE AIRWAYS (CUSTOMER SERVICE) May, 2004 – MAY 2008 Customer service ramp agent. Loading and unloading air crafts. Cross trained airport operations for LGA New York (August 2004) Customer service in A/O at LGA duties, checking in customers boarding and deplaning of customers, system operation communicating with flight crew upon arrival and departure of air crafts. In charge of LA GUARDIA SAFETY TEAM Emergency liaison trainer at La Guardia Airport, also care team member for the same airline. Also trained in ground ops and airport ops blue metrics and in charge of running blue metrics at LGA. Upgraded customer service ground ops and Airport Ops supervisor at LGA. I am currently de/anti-icing trained as well as my many other position I hold at LGA. Course taken by JBU Conflict Management, ”FOCUS” Time Management, Effective Meetings, Write-On, Business Of Business Fundamentals Training 09/07. Winter Ops Coordinator. Transferred to Orlando customer service lead Nov/07. Set up for JetBlue/Southwest safety fair Jan/08.

UNITED AIRLINES (RAMP SUPERVISOR), April, 1998-May, 2004 Cleaning and maintenance of aircrafts. Upgraded to Ramp Supervisor to fill in for regular supervisors. Relief for supervisor’s days off and vacations. Scheduling and coaching skills. Working many different aircraft. Also worked International flight as well. Also was on united safety team At JFK. SECURITY GUARD, (Special Patrolman) August, 1997 to May, 1998 Cord-Myer development, Day Terrace shopping center, 212-45 26th avenue. Bayside, New York. Special Patrolman/Medic responsible for ensuring shopper and merchant safety. Responsible for Detaining, arresting and processing of suspected.

VIDEO CAMERA MAN, January, 1993-January 2004

Skala video, 42-10 Corporal Kennedy St, Bayside, New York 718-***-**** Video and S Still photographer of weddings, different parties, commercial and private events. SECURITY GUARD, November, 1994 - July, 1996

Summit security Inc., 45-34 Court Square, LIC, NY Security Guard for a private residential complex (North Shore towers).

Flushing Hospital Medical Center, 4500 Parsons Blvd, Flushing, NY responsible for security of hospital premises including restraining patients and routine patrol of emergency room, lobby and patient floors. ADDITIONAL INFORMATIONN.Y.P.D Auxiliary police officer. Lieutenant 1989-1994. Received numerous commendation and citations including “Medal of Valor” for heroism. Bayside volunteer corps. Officer & director 1989-present.

EDUCATION

Benjamin M. Cardozo, Bayside, NY June, 1990. High School.