Gagan Shetty

Mobile: 973*******

Email: adwhcu@r.postjobfree.com

***/* ********** ********** *******

Parvati Paitha

Pune 30

Personal statement

My name is Gagan Shetty. I have worked for Wipro BPO for a semi voice process for 4 years. Previously worked as a restaurant operation manager for 2 Subway restaurant outlets and managed staff of 20 employees. Also worked as a Banquet Manager for a restaurant.Newzealand Experience involves working as a restaurant and café manager for almost 2 years. Always looking for a responsible job profile. I am passionate about serving people and hospitality. I am dedicated and focused towards my job and employment to deliver the best. Looking for a long term association towards my employer.

Work history

Restaurant Captain, Hotel Vishwa, Pune, India

1 June 1997– 30 April 1999

Worked as restaurant captain for a fine dine Indian restaurant chain. Operating outdoor/ indoor catering of food and beverage for customers and industrial catering. Responsible for taking orders from customers, operating cash till, training waiters of work operations,ensuring delivery of food and beverage to the client. Strengths and achievements:

Developed Communication skills

Developed leadership skills

Acquired knowledge of food and beverage and customer service skills

Learnt about cash registers(Opening/End of the day shifts) Restaurant Captain/Banquet Manager/ Sales personnel, Hotel Vishwa, Pune, India 21 June 2001– 31 May 2003

Worked as banquet manager for a fine dine Indian restaurant chain. Operating outdoor/ indoor catering of food and beverage for customers and industrial catering. Responsible for staffing, planning, operating, decision making, reporting, budgeting and all operation activity during function, events, banquets and all different occasion. Also responsible for increasing sales of the restaurant and being a sales and marketing guide. Responsible for taking food orders from clients and managing staff and coordinating with food/ beverage production department.

,

Strengths and achievements:

Being confident of managing indoor/ outdoor banquets up to 2000 customers

Developed staffing, planning, decision making, purchasing and outsourcing skills

Confidently managing operations related to delivery of food and beverage to customers during various events and managing staff and service operations. Stock keeping skills, Purchasing, Inventory control skills

Developed Selling skills, Ability to analyze reports related to sales and food cost

Achieved Planning, Organizing, Coordinating, Decision making skills and budgeting skills

Developed Communication skills

Restaurant Manager, Subway Restaurant Inc, Pune, India 1 June 2003– 30 June 2007

Operating and independently managing 2 Subway restaurant outlets in busy location of city. Monitored staff of 20 crew members. Responsible for all outlet operations including sales and compliance norms.

Strengths and achievements:

Being confident of individually operating and managing 2 restaurants simultaneously

Managing staff, preparing duty roasters and training staff, recruitment techniques

Up selling skills

Developed Stock keeping skills, Purchasing, Inventory control skills, cashiering skill and money management.

Ability to analyze reports related to sales, food cost, inventory

Developed Planning, Organizing, Decision, Coordinating, Decision making skills and budgeting skills

Senior Customer Service Agent, Wipro Ltd, Pune, India 23 July 2007 – Feb 6 2012

This was a customer service job which involved data analysis for customer insurance files and job involved coordinating with UK client, and financial advisers to set up their insurance policy on the information system.

Strengths and achievements:

Developed Customer service skills on calls and email coordination

Data Analysis skill

Having eye for detail during work process

Trouble shooting problems related to delay of work Housekeeping Room Attendant / Food and Beverage attendant, Peppers Blue Water Resort, Tekapo

25 July 2013 – 5 Feb 2015

I worked as part of housekeeping team and also have 3 months of experience working as a Food and Beverage Attendant at the restaurant in the resort. My role was to maintain cleanliness in room across the resorts and deliver clean rooms for sale on time. Helping in food and beverage department as required. Responsibilities:

Training new staff about work procedure

Customer service

Deliver clean rooms before the check in time

Maintain cleanliness standards

Coordinating with front office department during working hours

Execute manager direction towards work.

Restaurant food service assistant Mackenzies Bar and Grill, Tekapo 21

st

April 2015 till 1st October 2016

Strengths and achievements:

Developed a keen eye on customer wants and needs.

Worked on POS billing machine for settling payments

Independently coordinate with kitchen and maintain time scale for the food orders to be delivered.

Knowledge of making and serving coffee

Knowledge of Wine/ beer/spirits/ bar service

Maintain booking sheet and hosting the customers

Taking Food and Beverage orders from customers

Upselling

Training new staff for service operations

Responsible for sale of liquor control act

Managing the whole restaurant in absence of manager Coordinating with staff during busy operating hours/ Manager certificate achieved Restaurant Duty Manager Takahe Bar and cafe, Teanau 12 October 2016 till 1st March 2017

My role involves as Duty manager in

Planning menus in consultation with Chefs /Owner

Managing events and functions.

Ordering and pricing of menu

Inventory control of stock levels and financial transactions

Comply with health and safety issue

Deliver customer service through operations

Recruiting, training and supervising waiting staff

Coordinate with production department

General duties involving assistance to staff.

Restaurant Duty Manager The White House, Gisbourne 4

th

August 2017 to 1

st

October 2017

My role involves as Duty manager in

Planning menus in consultation with Chefs /Owner

Managing events and functions.

Ordering and pricing of menu

Inventory control of stock levels and financial transactions

Comply with health and safety issue

Deliver customer service through operations

Recruiting, training and supervising waiting staff

Coordinate with production department

General duties involving assistance to staff.

Café Manager Pirates Club Pizza, Raglan,

24

th

July 2018 to March 2020

My role involves as Cafe manager in

Planning menus in consultation

Managing events and functions.

Ordering and pricing of menu

Inventory control of stock levels and financial transactions

Comply with health and safety issue

Deliver customer service through operations

Recruiting, training and supervising employees

Coordinate with production department

General duties involving greeting customers and take bookings Education/Certificates

Manager Certificate/LCQ Certificate,

Hospitality Standard Institute, 2013, New Zealand

Council (TIMARU/TE-ANAU) Approved

Unit Standard: 4646 and 16705

Post Graduate Diploma in Hotel management, (Level 8)(1.5years) Pacific International Hotel Managemnet school, 2013, New Zealand 10

th

August 2012 1

st

Jan 2014(Passed: First Class Divison)

Bachelor of Commerce,Pune university, India(3 years) 1

st

April 2003 to 21

st

April 2006(Passed: First Class Divison)

Diploma in Hotel Management and Catering Tecnology Maharashtra State Board, 2001, Pune, India(3 years) 1

st

June 1996 to 31

st

May 2001 (Passed: First Class Divison)

Higher Secondary School Certificate

Maharashtra State Board, 1996, Pune, India(2years) 1

st

June 1994 to 1

st

May 1996(Passed: First Class Divison)

Secondary School Certificate

Maharashtra State Board, 1993, Pune, India(10 years) 1

st

July 1983 To 1

st

June1993 (Passed: First Class Divison)

Personal Information

Name:Gagan Balakrishna Shetty

Gender:Male

Date of Birth: 19/04/1977

Nationality: Indian

Languages Known Fluent: English, Hindi, Marathi

Contact: 973*******

Email: adwhcu@r.postjobfree.com

Location:Pune

Hobbies:

I am a very active person and like to get outside and run, swim or play cricket in my free time. I have recently taken up running and am currently in training to lose weight.

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