Somnuk Soompholphakdy

** ****** ******

Lowell, Massachusetts 01852

978-***-****

adwhcg@r.postjobfree.com

linkedin.com/in/somnuk-soompholphakdy/

Highlights of Qualifications

Working Experience with HP, DELL, IBM, and COMPAQ Systems; Experience with PC Desktops/Laptops, Printers, Hubs, Switches, Routers, and Server; Experience Windows XP Through Windows 11 Operating System; Microsoft Office 7 Through Office 2016; Experience with troubleshooting and install of PC Desktop/Laptop Hardware/Software; Experience as Network Manager with strong network administration background; Thoroughly familiar with Microsoft network environments; Proficient in troubleshooting and maintaining all network systems; Researching and evaluating software related to a network system and setting up PC/MAC/Linux workstations; A hard worker, reliable, dependable, and a good team player Configuration, imaging, testing, diagnosis, and troubleshooting of hardware and software equipment for clients. Follow specific configuration checklists and processes for the configuration of assets for clients. Ensure assets are tested, the image is applied properly and any special configuration needs are addressed. This may include but is not limited to the operating system, hardware specifications, or any software applications. Hardware may include laptops, desktops

• Maintains, analyses, troubleshoots, and repairs computer systems, hardware, and peripherals

• Documents, maintains, upgrades, or replaces software systems

• Supports and maintains user account information including rights, security, and systems groups

• Install, upgrade, support, and troubleshoot Windows 7,10, 11, and Microsoft Office, Apple

• Install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment

• Perform general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment

• Performs work in compliance with specified warranty requirements

• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

• Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any personal computers (PC), notebooks, or any other equipment that has authorized access to the network

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team

• Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Escalate issues and involve experts wherever required to resolve issues as quickly as possible

• Routine or as a requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed

• Escalate issues and involve experts wherever required to resolve issues as quickly as possible

• Knowledge and understanding of how software and hardware are developed and built

• Useability and maintainability of the software and hardware

• MS Team Meeting

TECHNICAL SKILLS

Operating Systems: Windows XP Through Windows 11

Operating System Server: Windows 2003 Server Through Windows 2019 Server

Domain administration: ADS, DNS, DHCP, NAT, RAS, IIS, ISA

Virtualization: Hyper-V, VMWare, Virtual Box

Installation and Hardware Troubleshooting: HP/Dell, PC Desktop/Laptop & High-End Server

Programming Language and Database: Python, C, C++, C#, Java, Visual Basic, Access, SQL, XML, Script, Batch

Network Protocols: TCP/IP, HTTP, FTP, TFTP, SMTP, POP3/IMAP, LDAP

Connectivity: Ethernet, Fast Ethernet, DSL, T1, Wi-Fi, Remote Desktop, VPN

Hardware: PC Desktop/Laptop, Servers, Routers, Switches, Hubs, Printers

Media: Twisted pair, Fiber, Coaxial, HP Jet Direct, AXIS Print Server

Troubleshooting: LAN/WAN and Internet connectivity issues

Troubleshooting Tools: Network Monitor, Performance Monitor, Ping, Trace, Debug

DESKTOP AND LAPTOP

All Windows 7 Through Windows 10 and MAC OS; All Microsoft Office 2007 Through Microsoft Office 2019

WORK EXPERIENCE

IT Asset/Specialist, Boston, Massachusetts 9-2022-Present

Integration International Inc. www.i3intl.com

APTIV Boston Seaport

1 Marina Park Drive, Boston, MA 02210

Maintains, analyses troubleshoot, and repairs computer systems, hardware, and peripherals.

Perform general preventative maintenance tasks on computers, laptops, printers, unauthorized peripheral equipment, etc. Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team set up the desktop, monitor docking station installations, and do desktop jack testing

APTIV Automation Project

Combine two Monitors, an arm for two monitors, Docking Station, Ethernet Cable, USB Cables, Web Cam, and Speaker for each station. There are a total of around 700 Stations more or less for the project to be completed. MS Team meeting

FedEx Supply Chain, Lebanon, Tennessee, 04/2016-02/2022

Computer Technician

Perform tearing down and replacing parts in systems troubleshooting, diagnose, and determine the most cost-effective course to repair hardware and software issues for a wide range of Tablets, Notebooks, Desktops, and Servers dependent on which Line of Business that is assigned to. Responsible for 5S, maintaining a clean, neat, and orderly work area. Accurately document repair actions in the appropriate database, software tool, tracking log, etc. Perform minor part removal or replacement on the product. Load/unload and run units inside an automated “etching” machine, to apply custom logos on the product. Performs cosmetic repairs on Notebooks, Desktops, and LFF systems

Alorica Computer Inc., La Vergne, Tennessee, 05/2011-4/2016

IT Support/Specialist

•Programmed Test Images to diagnose defective issues on HP computer products; performed diagnostics & troubleshooting computer hardware, and software and ensure that the created images' quality standards were met and achieved. Launched Test Images onto the Production Lines Network for downloading by Incoming Inspection Department for product pretesting diagnostic and for Repair Department to perform repair diagnostic; Monitored & Maintained automated backup, updated Master Servers & Customer Image Server ensuring efficient disk space; supported & Administered Customer Master Image Servers, Laptops & Desktops, Network Printers, remote access and Network services and performed daily users supports

Genco Inc, Lebanon, Tennessee, 07/2008-05/2011

Computer Technician

Perform all duties in Repair Department such as diagnostics & troubleshooting computer hardware and software ensuring quality standards are met, repaired, reworked, and upgraded returned product

Quanta Computer Inc., Nashville, Tennessee, 9/2005 to 7/2008

Computer Technician

Performing diagnostics to repair rework or upgrade returned products. Individual component troubleshooting component level executed hardware repair or replacement. Network installations/ migration, building the customized PC/Laptops, upgrading, maintaining PCs, installing software, PC/Laptop troubleshooting. Planning and managing the project, budget setting, and coordinating the timely delivery of products and services

United State Bankruptcy Court, District of Rhode Island

Providence Rhode Island 11/2000-7/2005

Automation Specialist/Programmer

Assisted Systems Manager in the day-to-day operations and support of assigned PC-based systems and other major system functions (including operational support for computer equipment and associated data communication facilities) to ensure reliable and effective operations. Received, installed, and tested new and updated software of both commercial and court-developed systems; Initiated new users to the systems; Participated in the analysis; Implementation, operations, modification, and support of systems development and enhancement; Participated in the execution of the court’s approved plans in such areas as security, quality control, productivity, system growth, and enhancement, and cost-effectiveness; Advised court managers on sorting, recording and retrieving information, including time and cost requirements; Developed software and installed software to extract/add information to & from existing system databases, Trained and Advised the staff on the use of the software; Developed programs to assist with the operation of the Clerk’s Office

Pine Manor College, Chestnut Hill, Massachusetts, 9/1996 - 11/2000

Office of Institutional Technology

Network Manager

Coordinated and maintained several campus networks serving approximately 500+ students and faculties and staff; Maintained and managed Internet services, electronic mail, group scheduling, shared drives, and network access and security; Established and maintained all authorized user accounts for the campus network, Internet access, and e-mail; Installing client software on local PC/MAC computers; Configured computers to connect to the local area network; Managed the installation of software applications; Provided backups, managed network security and anti-virus system; Troubleshoot of MAC OS, Windows platforms and related network problems; Trained and supervised technical support personnel; Provided technical counsel and assistance to users; Advised other institutional technology staff and students on computer and media concerns and practices; Assisted with campus helpline coverage. Additional responsibilities included assisting all users in the operation of computers and equipment in the lab or classrooms on-site including the disaster recovery of user material due to user error and/or equipment failure and tutoring users in the various applications used in the many classes using PMC’s computer lab: Maintain Routers, Switches, Servers are all up to date

EDUCATION

Wentworth Institute of Technology, Boston, Massachusetts, May 1996,

Bachelor of Science/Computer Science GPA 3.0

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