Customer service Rep, or Admin assistant
Resume:
LATASHA
VAUGHN
adwhc6@r.postjobfree.com
Hayward, CA 94541
Bold Profile
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
Awarded "Employee of the Month" for delivering outstanding administrative support.
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Renoir Staffing Services - Administration Assistant Alameda, CA • 03/2018 - Current
Elite Motor Sport - Administration Assistant
Hayward, CA • 01/2015 - 10/2019
Medical Hill Nursing Home - Residential Counselor
WORK HISTORY
Greeted visitors or callers to handle questions or direct to appropriate staff.
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Processed incoming mail and packages and placed envelopes in bins for employees.
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Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
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Processed financial documents, contracts, expense reports and invoices.
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Answered phone calls and emails to provide information, resulting in effective business correspondence.
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Processed incoming mail and packages and placed envelopes in bins for employees.
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Checked stock to determine inventory levels and maintain office supply products.
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Processed financial documents, contracts, expense reports and invoices.
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Greeted visitors or callers to handle questions or direct to appropriate staff.
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SKILLS
Advanced MS Office Suite
Knowledge
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• Types 60 WPM
• Mail Management
Timeline Planning and
Management
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• Meeting Planning
• Microsoft Office
• Strong Organizational Skills
• Professional and Courteous
Confidentiality and Data
Protection
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• Appointment Coordination
• Report Preparation
• Multi-Line Telephone Systems
Multitasking and Time
Management
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• Document and File Management
• Research and Analytical Skills
• Mail Handling
• Office Management
• Data Entry
• Document Retrieval
• Project Management
Oakland High School
Oakland, CA
High School Diploma : General
EDUCATION
Education Oakland, CA • 01/2009 - 12/2014
Staffmark Transportation - Admin Assist for Trucking Hayward, CA • 02/2005 - 12/2008
Caltrans District 4 - Administration Assistant
Oakland, CA • 11/1995 - 01/2005
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
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Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
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Developed and maintained relationships with community resources to provide additional support services.
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Collaborated with residential team to maximize effective and efficient operations.
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Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
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Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
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• Created work crew schedules and delegated assignments. Checked paperwork prior to dispatching crew members to maintain accuracy.
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Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
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• Effectively resolved complaints by working closely with customers. Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
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Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
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Tracked project performance data to generate reports and keep management informed of important trends.
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• Monitored schedules and calendar obligations for executives. Processed incoming mail and packages and placed envelopes in bins for employees.
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Tracked and submitted employee timesheets to prepare for payroll processing.
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Answered phone calls and emails to provide information, resulting in effective business correspondence.
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• Responded effectively to sensitive inquiries or complaints.
• Maintained accurate department and customer records.
• Coordinated appointments, meetings and conferences. Scheduled appointments, meetings and events for management staff.
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• Prepared and prioritized calendars and correspondence.
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