Care Giving Giver

Curriculum Vitae

Keabetswe Beauty Masase

P O Box 622, Metsimotlhabe • +267-******** / 75306321 • *******@*******.***

D.O.B 31st August 1980 • Female • ID NO 496 825 003

SUMMARY

I am working for Stanbic Bank Botswana holding the position of Officer Processing within Operations Department and responsible for Cheque Payments, EFT Payments, Credit Card transactions, Higher Purchase and Lending (HP&L). Currently, I am acting for a Query Resolution Officer position within BFC Department since October 2021. I have worked in the Banking Industry for the past 15 years and have attained broad knowledge of the industry, and an appreciation of its operational challenges.

I have excellent interpersonal skills, confident and accustomed to working under pressure with minimal supervision.

I aspire to obtain a challenging level position that will utilize and enhance my Banking knowledge and skills as well as being able to groom me into being an ethically sound, pro-active, equipped individual.

Hobbies include reading newspapers on current economic affairs and traveling.

I possess a driver’s license class B. I am fluent in both English and Setswana.

CORE SKILLS/COMPETENCES

Data processing and evaluation skills

Good understanding of the Banking environment

Good knowledge on Computer Operation

Good Communication Skills

Good understanding of fraud prevention and money laundering

WORK EXPERIENCE

2008 JULY TO DATE: STANBIC BANK BOTSWANA

Integrity officer within Operations Department ( JUNE – AUG 2008)

Filling Officer within HR Department ( SEPT – JAN 2008)

Customer Service Consultant at Broadhurst Branch (FEB – APR 2008)

Teller at Broadhurst Branch (MAY 2008 – MAY 2009)

ITEMS PROCESSING OFFICER – OPERATIONS PROCESSING CENTRE

Querries resolution within laid-down frames

Processing of customer cheque deposits

Reduction in the number of querries and complaints as a result of efficiency services

Comply with deadlines, punctuality and accuracy requirements, while ensuring that routine tasks are efficiently planned and organised.

Attend to all aspects of Voucher Processing Department efficiently

Tick inwards on GPOD and outward report to pick any discrepancies and report to the team leader

Sending EJ’S AND T files to ACH

Processing of internal entries from different department within the bank

Printing of reports

Indexing

Processing of Higher Purchase and Lending entries

BACH SYSTEM- I have gone through training at Bankers Association of Botswana (BAB) of transmitting files in and out of Stanbic using the new Montran system. I am capable of processing files and detect any discrepancies if any.

2008 JAN-JUNE: STEINMERTZ DIAMOND POLISHING COMPANY

Polishing and cutting of diamonds

2007 JANUARY- JULY: Worked as a data capture at RPC DATA

Filling and sorting files

Capturing information into the system

2002-2003 : Moselewapula Cleaning Chemicals

Duties;

Manufacturing of cleaning chemicals

Banking

Marketing and Sales

2000-2001: Worked as a sales Representative at EDUTEC CEC

Duties;

Selling company Educational programmes across the country.

1999 to 2000: Sekhutlane Primary

Duties;

Teaching and coaching on extracurricular activities e.g ball sports (netball and table tennis), School choir & Traditional dance.

EDUCATION

BOTSWANA INSTITUTE OF BANKERS - Certificate in Banking

CERTIFICATE OF PROFICIENCY – Introduction to Long Term Insurance

Introduction to Short Term Insurance

COSC – Ledumang Senior Secondary and obtained Second class

The Care Certificate – (CPD certified) Care tuition in UK

DIPLOMA IN CARE GIVING – Alison (CPD Certified)

ADDITIONAL COURSES ATTENDED

Teller Course

Communication Skills Workshop

Fraud Prevention Workshop

Money Laundering Workshop

PERSONAL ACHIEVEMENTS

I have contributed to good customer service as I have been nominated for beyond excellence for couple of times.

I was called to stand in for System Administrators at IT for processing of Payments in and outside the Bank whilst they were in isolation during the first lockdown and managed to perform their duties without having losses or queries. During that time, I managed to pick failures and were addressed same day, and I was applauded and complimented for the good work by the Manager.

REFERENCES

1)Ophinah Kgwatalala (MOSELEWAPULA CLEANING CHEMICALS)

Cell: +267********

2) Omphemetse Seabelo (STANBIC BANK)

Tel:3618560

Cell: 267-********

3)Lorato Ditsile (STANBIC BANK)

Cell:71228803

Contact this candidate