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Data Entry Customer Service

Location:
Asbury Park, NJ
Posted:
April 11, 2023

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Resume:

**** ****** *****

Ocean, New Jersey *****

732-***-****

adwhaf@r.postjobfree.com

ELSIE ROSADO – REGIONAL NORTHEAST HRBP

OBJECTIVE

Experienced and self-motivated Human Resources Business Partner, with five years plus of industry experience overseeing the Human Resource Department of a supply chain company with multiple clients. Knowledgeable about employment law and effective organizational planning. Well, versed leader skilled in creating, developing, and executing talent acquisition strategies for the region through full cycle recruitment. Highly competent communicator skilled in developing initiatives that improves company profitability and growth. Bringing forth a proven track record of successfully managing Human Resource efforts and leading teams to work toward company goals and providing exceptional Five Star Customer Service.

SKILLS & ABILITIES

Computer skills- Microsoft Word, Excel PowerPoint, and Outlook

Employee Selection & Development

Occupational Safety

Employment Law

Recruitment & Onboarding

Organizational Communication

Developing Training Programs

EXPERIENCE

DSV Air & Sea Solutions- Customer Service Manager-Operations Liaison

June-2022 – Present; DSV Air&Sea (Carteret, New Jersey)

•Supported engineers and Upper Management with start-up process for 300k sq ft warehouse.

•Managed all new and existing customers for Imports and Export services.

•Create SOP to streamline operation processes and procedures.

•Supervised all customer service representatives.

•Efficiently establish, maintains, builds, and manages client relationships at all levels to ensure the Company is successfully helping clients achieve their business strategies.

•Plans, organizes, directs, controls, or coordinates the personnel, training, or labor relations activities of an organization.

•Functions as an HR Business Partner for both FTE and Temporary Associates.

•Researches and analyzes employment laws, human resources policies, and communicates the information effectively to the client and management team.

•Maintains records and compiles statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

•Serves as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems.

•Assists in hiring process by coordinating job posting on Web site, reviewing resumes, performing telephone interviews, in person interviews and reference checks.

•Advises managers on organizational policy matters such as equal employment opportunity and harassment prevention and recommends needed changes.

•Assists clients and evaluates their needs regarding HR services.

•Works directly with clients to implement and monitor HR programs to increase their productivity and efficiency.

•Provides solutions regarding HR needs, compensation and incentive plans, new hire orientation, recruiting, performance appraisal systems, employee relations, employee handbooks, job descriptions, local and country compliance, management and employee training, policy development, etc.

•Conducts exit interviews to identify reasons for employee termination where necessary.

•Coordinate health, life and disability insurance enrollments and communicate with service providers concerning routine administration of programs.

•Acts as a payroll transaction partner using Workday, ADP, Workforce, and Success factor.

DSV Solutions- Regional Talent Acquisition Specialist

July 2021 – Present; DSV Solutions (Port Reading, New Jersey)

•Create job descriptions to attract candidates in the supply chain warehouse, business.

•Manage candidate interviews with online scheduling software.

•Design social media graphics and edit promotional videos for job openings.

•Produce advertisements on job posting sites.

•Increased employee engagement levels by 15% in three months

•Conducted phone and in-person interviews.

•Coordinated biannual career fairs.

•Recorded progress of the hiring process on spreadsheets

•Worked closely with the human resource department and Senior Leadership Team.

DSV SOLUTIONS HUMAN RESOURCE SENIOR GENERALIST

AUGUST 2018 –JULY 2021; DSV SOLUTIONS (PORT READING, NEW JERSEY)

•Functions as an HR Business Partner to one or more client groups

•Acts as a Human Resource Transaction Partner in Workday HRIS System

•Maintains records and compiles statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

•Plans, organizes, directs, controls, or coordinates the personnel, training, or labor relations activities of an organization.

•Assists in hiring process by coordinating job posting on Web site, reviewing resumes, performing telephone interviews, in person interviews and reference checks.

•Advises managers on organizational policy matters such as equal employment opportunity and harassment prevention and recommends needed changes.

•Serves as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems.

•Assists clients and evaluates their needs regarding HR services.

•Effectively establishes, maintains, builds, and manages client relationships at all levels to ensure the Company is successfully helping clients achieve their business strategies.

•Works directly with clients to implement and monitor HR programs to increase their productivity and efficiency.

•Provides solutions regarding HR needs, compensation and incentive plans, new hire orientation, recruiting, performance appraisal systems, employee relations, employee handbooks, job descriptions, local and country compliance, management and employee training, policy development, etc.

•Conducts exit interviews to identify reasons for employee termination where necessary.

•May Assist in negotiation of bargaining agreements and help interpret labor contracts.

•Coordinate health, life and disability insurance enrollments and communicate with service providers concerning routine administration of programs.

•Acts as a payroll transaction partner.

DSV Solutions Human Resource Assistant

March 2018 – August 2018; DSV Solutions (Port Reading, New Jersey)

•Performed data entry for payroll.

•Established and maintained highly confidential employee files.

•Responsible for producing expense reports using Excel from data extracted via SAP.

•Performed new hire data entry. Processed I9, New Hire Orientation

•Managed Time and attendance.

Office Manager

July 2015 – August 2017; Ryder Integrated Logistics, Piscataway, NJ

•Performed data entry for payroll.

•Established and maintained highly confidential employee files.

•Responsible for producing expense reports using Excel from data extracted via SAP.

•Performed new hire data entry.

•Responsible for drivers’ daily routes and dispatching drivers for distribution of loads

Business Administrator

Jan 2010 – June 2015; INH Relocation Services, Woodbridge, New Jersey

•Performed Full Cycle Recruiting (Sourcing, Interviewing and Placing).

•Responsible for Staffing and Organizational Planning.

•Maintained a current database of available applicants.

•Completed all new hire paperwork (I9 and W4 Paperwork).

•Maintained communication with Clients and Applicants.

•Managed background and drug testing program for current and potential employees.

•Conducted orientations to introduce managers to clients.

•Executed payables and receivables in administering company credit and purchasing programs.

•Responsible for drivers’ daily routes and dispatching drivers for distribution of loads

•Performed data entry for shipping orders and invoicing.

•Maintained calendars scheduled meetings and performed travel arrangements.

•Established and maintained highly confidential employee files.

•Represented principal owner in numerous brainstorming sessions with management consultants to develop and implement specific programs to increase efficiency and productivity throughout the company.

EDUCATION

•Cittone Institute – Human Resources Certificate

•Manhattan Community College – Credits towards Business Administration Program

COMMUNICATION

•Video Interview Tips •Human Resource Foundations •Coaching and Developing employees •Diversity Inclusion and Belonging

CERTIFICATIONS

•Dale Carnegie •PHR- Currently Attending

REFERENCES

JOANN CALIMAG Quality Manager – DSV SOLUTIONS, 1005 West, Middlesex Ave, Port Reading, NJ 07064Tel: (929) 500-5928J

JAMES HOWLETT Operations Supervisor – DSV SOLUTIONS, 1005 West, Middlesex Ave, Port Reading, NJ 07064Tel: 973-***-****

VICTORIA VENTURA Remedy Staffing Perth Amboy, New Jersey Tel: 908-***-****



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