RENEE FLETCHER

***** ****** ******** ******

Bermuda Dunes, California 92203

Tel: 909-***-****

Email: adwhad@r.postjobfree.com

OBJECTIVE

To secure a position in the Hospitality Industry utilizing my Concierge experience. I thrive in a patron-focused, fast-paced environment where multi-tasking is essential. I am a team player and an eager learner looking to become the newest asset to your company.

EXPERIENCE

2017-2018 Marriott Desert Springs Villas Palm Desert, CA

Lobby Ambassador

Walk the hotel lobby to ensure

Guest satisfaction

Guest needs are met

Interaction and conversation with guests

Host wine reception for guests on the weekend in lobby

2010-2011 Hilton Hotel Pasadena, CA.

Concierge/ Journey Ambassador

Walk the hotel lobby to ensure

Guest satisfaction

Guest needs are met

Interaction and conversation with guests

Make restaurant and transportation reservations

Fulfill special requests

Offer directions to guest

Act as the ambassador of the hotel by providing special assistance & information about local area attractions to guests, offering a wide selection of alternatives for guest satisfaction

Access and accurately input information using a moderately complex computer system

-Effective in OnQ, Microsoft Word WPM 40

-Effective use of the Internet to obtain obscure information

Answer high call volumes, file, and fax

Effectively assist internal and external guests

Well acquainted with the Pasadena area

2006-2008 Hilton Hotel Anaheim, CA.

Concierge

Access and accurately input information using a moderately complex computer system

-Effective in OnQ, Microsoft Word WPM 40

-Effective use of the Internet to obtain obscure information

Answer high call volumes, file, and fax

Effectively assist internal and external guests

Posting charges to guest’s accounts

Act as the ambassador of the hotel by providing special assistance & information about local area attractions to guests, offering a wide selection of alternatives for guest satisfaction

Well acquainted with the Orange County area

2003-2006 Doubletree Hotel Ontario, CA.

Concierge

Greet Hilton Honor and Hotel VIP’s upon arrival

Provide guest/ visitor information upon inquiries

Ensured a flawless flow of service to VIP guests

Received numerous “Catch Me At My Best” Awards

2000-2001 Sheraton Hotel Pasadena, CA

Concierge

Assisted Guest Services Department in the property transition- Formerly The Holiday Inn

Set-up a professional network of vendors and service providers in the local area

Act as the ambassador of the hotel

1989-1995/1997-2000 Doubletree Hotel Pasadena, CA

Night Audit/ Concierge/ Guest Service Agent

EDUCATION

John Muir High School Pasadena, CA

High School Diploma

REFERENCES

Available upon request

Contact this candidate