SELF-MOTIVATED CLERK OFFERING A STRONG WORK ETHIC AND DETERMINATION TO COMPLETE TASKS IN A TIMELY MANNER. ACCURATE AND DETAIL-ORIENTED WITH CLERICAL KNOWLEDGE.EXPERIENCE

CARDIOLOGY UNIT SECETRARY, HEMET GLOBAL MEDICAL CENTER, HEMET, CA — JULY 2022-MARCH 2023

•Verify insurance for pulmonary function tests and cardiology procedures

•Productivity reports and counts

•Assist with medical records, creating CDs with images

•Scheduled procedures, ordered department supplies

•General office duties,

•Department schedule

PATIENT ACCESS REPRESENTATIVE, HEMET GLOBAL MEDICAL CENTER, HEMET, CA — SEPTEMBER 2022-JULY 2022

•Registered patients in a pleasant, professional and timely manner, being sensitive to guest services. Conducted patient/guarantor interviewed and explained hospital policies, financial responsibilities, and patient bill of rights.

•Handled all routine patient inquiries related to the registration process. Ensured all necessary demographic and financial data was obtained and accurately documented in the ADT system.

•Identified appropriate payor source for routing of revenue generated during the patient stay. Reported Admitting Manager. Interacted with all age groups.

•Collected any monies due at the time of service and bill assistance.

•Cross-trained in Inpatient insurance verification: notification insurances of admission, obtained admission authorization.

PBX OPERATOR, TEMECULA VALLEY HOSPITAL, TEMECULA, CA — 2019-2021

•Reporting to the Manager of Access Services, operated telephone switchboard to relay incoming, outgoing, and interoffice calls.

•Overseen all hospital alarms and responds efficiently when they signal or sound off. Handled emergency response matters for Security or Disaster situations.

•Responsible for assisting patients and visitors at the information counter. Discharged and transfered patients from the computer system.

•Assisted Emergency Patient Access team in completing admissions and insurance notifications.

•Occasional training for Patient Access and/or PBX.

PATIENT ACCESS LEAD, TEMECULA VALLEY HOSPITAL, TEMECULA, CA — 2013-2019

•Ensuring department functions are carried out according to policies, procedures, and expectations while on shift.

•Engaged in staffing actions from time to time. Responsible for obtaining coverage, directing the work of others, and monitoring key metrics while on shift.

•Responsible for assisting with the QA process, reporting statistics, and ensuring compliance with all work-related activities. Required to be familiar with the department and/or hospital policies, services, and layout.

•Assisted in on-the-job training, education, and registration support when represented staff were unavailable. Reported to supervisor and Director regarding performance issues of the department staff and overall effectiveness of department policies, procedures, and practices.

•Assisting with patients and visitors as needed. Accepted and resolved customer concerns while in the registration department.

•Collected, received cash, and answered basic customer service questions.

•Ordering and stocking department supplies and other duties as assigned by the Director.

FRONT OFFICE SECRETARY OM PRAKASH, M.D. AND SHERYLANN WADE, M.D., APPLE VALLEY, CA — 2006–2008

•Front office duties, answering high call volume, direct phone calls.

•Insurance verifications, copay collection, collecting lab specimens, and sending them out for lab pick up

•Following up with patients and lab results, backup help for back office duties.

OB UNIT CLERK ST. MARY MEDICAL CENTER, APPLE VALLEY, CA JUNE 2006-JANUARY 2007

•Screened and directed patients, visitors, and staff to appropriate areas. Enforced visiting policies as requested by the nurse.

•Performed registration for patients in active labor, scheduled NST, or walk-in patients. Completed proper admission documents. Assisted nurse with room assignments when necessary—initiated labeled medical records on admission. Assures prompt completion of admission diagnostic work with assistance from the nurse—notified nurse of any stat orders.

•Answered telephone efficiently and courteously; relaid messages and calls to appropriate personnel and patients; forwarded the information to other departments as needed. Answered patient intercom promptly and courteously; referred all requests to the appropriate personnel immediately. **

•Processed physician orders; assured completion of orders/stat orders. Notified the nurse of new orders and ensured orders were double-checked for transcription by the nurse. Referred to telephone and verbal orders to nursing.

•Maintained medical records in an orderly manner. Notified the nurse when information was missing. Kept charts supplied with needed forms. Made sure all forms have an ID label. 9. Operates copy and fax machines.

•Initiated and monitored work orders for Facility Engineering and Clinical Engineering.

•Performed patient registration for active patients in labor and newborns and scheduled non-stress exams

·Obtained insurance verification and consents forms and was responsible for creating a stamped chart for the nurses in a timely manner

•·Record keeping of all birth information of a newborn in the log book and responsible for contacting pediatricians for consults

FRONT AND BACK OFFICE MEDICAL ASSISTANT, DR. HERB BRAR, APPLE VALLEY, CA — 2006–2008

•Front office duties, answering high call volume, direct calls, and answering phone calls

•Insurance verifications, copay collection, collecting lab specimens, and sending them out for lab pick up

•Following up with patients and lab results, backup help for back office duties

EDUCATION

VICTOR VALLEY COLLEGE — ASSOCIATES DEGREE A.S 2013

SKILLS

MEDICAL TERMINOLOGY, KNOWLEDGE IN SCHEDULING SURGICAL AND OUTPATIENT PROCEDURES, KNOWLEDGE OF CPT AND ICD-10 CODING, ABILITY TO MULTI-TASK AND WORK IN FAST PACE WORKPLACE.

DAISY RAMIREZ-TELLEZ

1089 Blackburn Way, Hemet, CA 92545 PH:951-***-****

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