Service Agent Customer

HONORINE UWAMAHORO

**** ****** ***, ******* ** **805 949-***-**** ******************@*****.***

I’m looking for a rewarding and challenging career that will be able to utilize my people skills to deliver outstanding customer service and problem solving in a fast-paced environment and help meet the organizations goals.

EDUCATION

Adventist University of Central Africa:

• Bachelor’s Degree; Business Administration/Marketing College Adventiste De Gitwe:

• Diploma: History, Economics, Geography

SUMMARY OF QUALIFICATIONS

• Organize, prioritize, and manage multiple priorities

• Prepare comprehensive business reports, including writing report sections, integrating content, and formatting business documents

• Establish rapport and relationships with individuals at all levels internally, across the organization and externally

• Monitor deliverable reports to track and manage case load inventories

• Gained working knowledge of how to manage personal, interpersonal, and group process by developing interpersonal skills to assume responsibility for leading and promoting teamwork

• Energetic, creative, self-motivated, reliable, team-player and fast learner, with passion for offering superior customer service

• Proven time management skills

CORE COMPETENCIES

• Customer Service

• Detail-Oriented

• Problem-Solving

• Self-Starter

• Goal-Oriented

• Planning & Organization

• Time-Management

• Bi-Lingual (English $ French)

• Technical Support

• Team-Player

• Conflict-Resolution

• Microsoft Office Applications

• Fundamental Tax Law

• Multi-Tasking

• Organizational Skills

WORK HISTORY

Employer: Vuba Vuba LTD

Position: Customer Service Agent

Dates: 06/2020-09/2022

Provided, assistance to customers on covering the full range of on-line ordering that included payment processing.

Coordinated the pick-up and delivery process of the Orders. Handled customer complaints and took corrective actions as necessary. Worked as a team member to deliver outstanding customer service and experience to our customers. Employer: Escale Franchise LTD

Position: Sales Officer

Dates: 03/2017-06/2020 (3 Years)

Provide a full range of administrative and technical assistance to the sales team. This was not limited to Price analysis, Product branding and packaging, Comparative market research, soliciting and closing of sales, after sales follow-ups, research of computerized records by accessing multiple online database systems, Responded to a wide range of inquiries, fulfillment of monthly reporting requirements and so forth. Employer: Umubano Hotel.

Position: Intern

Dates: 01/2016 – 06/2016 (6 months)

Participated in a monthly rotation in all departments of the hotel which included, Front office, sales & marketing, Food and beverage service, Housekeeping & Laundry, Bookkeeping, Stores and inventory.

Training Summary

• Microsoft Office suite.

• Sales and Marketing.

Hobbies

• Reading

• Swimming

References

• Patrick Muwanguzi, Advocate-U.S. Department of the Treasury, 904-***-****

• Damarie Rugumayo, RN/BSN- Kaiser Permanente, 517-***-****

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