Pharice

Brown

Bladensburg, MD *****

301-***-****

adwh7o@r.postjobfree.com

http://pharicebrown.weebly.com

Proven Business Administrator Helping Companies Translate Their Business Goals to Reality

Organizational and new business development, strategies, and consulting professional with more than ten years of knowledge. Proven ability to manage shifting priorities, relationship-building, and the ability to gain trust and buy-in from the public and leadership. Diverse industry experience including Congressional and U.S. Presidential Elections, music/entertainment industry, and Federal and County Governments. Powerful and comprehensive operational experience, including project management, organizational development, and quality control.

Skills

Information & Knowledge Management

Process Improvements

Human Capital Management/Supervisory

Copy Writing/Sales Letters/ Blog Writer

Market Research

Complex Problem Solver

Ability to see around corners

Time Management/Adaptability

Conflict & Crisis Management

Executive Office/Program Management

Client & Public Relations

Calendar Management/Scheduling

Request for Proposal/RFP & RFQ

Project Lifecycle Management

Experience

12/2021 – PRESENT

Scheduler/Administrative Assistant / Volunteers of America/Hope Center, Greenbelt, MD

Heavy calendar management for 5-8 Behavioral Health Professionals, 3-5 doctors, and a plentiful number of patients of over 100.

Overseeing confidential patient information based on HIPPA guidelines.

Schedule patient appointments with other providers and specialty services.

Flexible when responding to the unknown with little to no guidance, taking initiative.

6/2021 – 12/2021

Financial Processor (Contract) / Vanguard, 100% Remote

Responded to questions and provided information while meeting or exceeding customer expectations.

Identified root cause of inquiries by asking probing questions to determine best solutions.

A standout on a team of 10 processors in a completely remote working environment, earning a consistent average performance rating of 95%.

Prioritize multiple projects and ability to close the loop on pending decisions.

3/2021 – 12/2021

Community Worker (Contract) / Community Action Council of Howard County, Columbia, MD

Rapid Response Department

Supported clients through the energy and housing assistance application process.

Processed and awarded housing and energy assistance from the over $2.5 million US Treasury Emergency rental grant.

Sense of ownership - treated projects as my own and took full accountability at every stage of the process.

Provided genuine customer center servicing.

6/2019 – 4/2021

Personal Assistant (Part-Time) / Metropolis Property Management,

Hyattsville, MD

Direct support to the Property Manager and played a key role in the coordination of the communication and day-to-day activities.

Managed B2B accounts for property manager.

Worked closely in collaboration with other departments (Assisted Living, Real Estate Development, Asset Management and Accounting and Administrative Services) assisted with planning and managing organization-wide needs.

Coordinated property management intervention, maintenance, development, and construction activities associated with the daily operations of 25 communities of 200+ residents.

4/2018 – 3/2020

Administrative Assistant (Contract) / MCI and Uber, Washington, DC

Managed executive’s itinerary and appointments and streamlined scheduling procedures.

Ensured timely return of important documentation.

Provided support to the President in all administrative and project management needs.

Updated senior executives on changing business needs by thorough documentation from client and internal meetings.

9/2017 – 3/2018

Case Manager/Processing Specialist Lead (Contract) / Federal Emergency Management Agency (FEMA), Washington, DC

Case management in a high-pressure and high-volume emergency management environment.

Utilized strong verbal communications and proofreading skills, database and technological savvy, a love of multitasking, and the ability to maintain calm under pressure.

Managed this multi-faceted endeavor.

Assess the outputs that may be caused by gaps in knowledge.

DELIVERED RESULTS: Successfully managed heavy caseload for Irma, Maria, and Harvey disaster survivors.

6/2016 – 12/2017

Contracting Program Analyst (Contract) / Food and Drug Administration (FDA), Adelphi, MD

Center for Drug Evaluation & Research (CDER), Strategic Programs and Initiatives (SPIS)

Refined CDER Executive On-Boarding Program, workflow processes in collaboration with Program Executives. Applied analytical methods to effectively plan, schedule and conduct studies resulting in recommendations and decisions to improve the effectiveness and efficiency of the overall program.

Managed and worked closely in position description creation, resume and applicant screening, candidate interviewing, interview debriefing with hiring manager(s), communication of application status/disposition, onboarding, and client exit interviews.

Traced root causes of problems so that correct solutions are applied, and ultimately avoid the repetition of mistakes.

DELIVERED RESULTS: Evaluated and rewrote the Standard Operating Procedures and created a Desktop Training Manual to improve knowledge sharing and efficiency.

2/2015 – 6/2016

Public Relations Director (Contract) / JD Donaghe U.S. Presidential Campaign 100% Remote

Prepared candidate to present as subject matter expert through media coaching.

Campaign and public appearance management, fact-checking, and fundraiser planning.

Selected, hired, and oversaw a team of marketing professionals, including Content Creators, Marketing Specialists, Media Coordinators, and Information Analysts.

Entrepreneurial mindset and attitude assisted in adapting to the changing nature and pace of campaign.

DELIVERED RESULTS: Provided guidance to candidate, team, and volunteers; facilitated operational change exposing content-related errors and/or campaign weaknesses.

1/2014 – 3/2016

Business Administrator (Contract) / Bulk Process Equipment, Baltimore, MD

Financial Forensics for business account audit.

Constructed the Administrative Operating Procedures Manual ensuring standardized processes.

Set up operating tools to compare budget with actual – sales reservations, past dues, construction progress, and project financial performance, watching for any deviations that may require a change in strategy or operating plan.

DELIVERED RESULTS: Initiated systematic archival accelerating the timely return of records.

6/2012 – 2/2015

Office Manager / National Association for Equal Opportunity in Higher Education (NAFEO), Washington, DC

Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Monitored office supply usage and contacted vendors to place new orders for replenishment.

Lead and managed a team of specialists throughout the project development process.

Screened and interviewed candidates for staff positions and vendors for contracts.

DELIVERED RESULTS: Performed a key role in the successful completion of the Annual National Conferences.

2/2012 – 3/2013

Public Relations Manager (Contract) / Friends of Jeremy R. Stinson for Congress 2012, Upper Marlboro, MD

Conceptualized, developed, and executed integrated communications campaigns.

Staged media appearances and developed awareness strategies.

Assisted in recruiting and selecting campaign team.

Capacity to anticipate outcomes, a competency developed through years of managing a variety of projects, recognizing instantly the effect or consequence of a hasty decision or planning oversight.

DELIVERED RESULTS: Utilized active discussions to build consensus among people and differing points of view while promoting the candidate platform.

Education

AA – Public Relations/Journalism / Prince George’s Community College, Largo, MD

BS – Business Administration /Marketing / Kaplan University School of Business, Remote

American Sign Language Prince George’s Community College, Largo, MD and Oklahoma School for the Deaf, Remote

Languages

American Sign Language (ASL) Intermediate Beginning Conversational

Spanish Intermediate Speak/Read/Write

Technology

Microsoft Office Suite - Excel, PowerPoint, Word Outlook Constant Contact Evernote, Slack, Telegram Social Media (Facebook, LinkedIn, Twitter, Instagram) Trello Google Meet, Zoom, Teams Tele-Work Capabilities Google docs SharePoint One Note Credible (EHR System) Business Process Modeling Financial Analysis Canva

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