Customer Service Store Manager
Resume:
Jordana Dennis
McDonough, GA *****
adwh62@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
District Manager
Dunkin Donuts - Atlanta, GA
August 2022 to Present
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set Sales goals and track
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements
• Hire
• Training
• Developing employees / Store Managers.
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees job performance
• Provide coaching and feedback
• Discipline when appropriate
• Monitoring Overall operations of the restaurant according to Dunkin/Baskin standards, franchisee standards and in compliance with all local regulations.
• Monitoring Food cost/ Expenses
• Motoring Labor.
Multi-Unit Manager
Starbucks - Atlanta, GA
June 2022 to August 2022
• Managed store operations and led a team of Baristas to deliver the Starbucks Experience in accordance with company standards.
• Provided coaching, feedback, and development opportunities for associates based on performance expectations.
• Scheduling
• Recruiting, training, promotions internal
• Maintained awareness of competition within the trade area and implemented strategies that would increase sales and profits.
• Monitored financial results against budgeted targets and took corrective action as needed to ensure achievement of goals.
• Ensured compliance with all applicable laws, regulations, policies, procedures, etc., pertaining to job responsibilities through training or other means as appropriate. Store Manager
Beall's Outlet - Conyers, GA
April 2021 to June 2022
• Recruit, train, and supervise store employees
• Provide feedback, coaching and performance evaluations
• Improve the overall performance of a store
• Manage budgets and stock
• Oversee day-to-day tasks
• Ensure safety procedures are followed
• Uphold state and federal rules regarding wages, work hours and equal employment opportunities
• Set up key performance indicators (KPIs)
• Achieved sales goals
• Handled customer inquiries and complaints
• Monitored and ordered supplies
• Completed performance reviews
• Developed a productive team environment
• Trained, developed, and managed store employees
• Provided store management and scheduling
Specialty Sales Manager
Target - Tucker, GA
April 2020 to April 2021
• Greeting and assisting guests, coaching my team,
• motivating the team ensuring their success,
• assessing my team's performance and evaluation Organize team initiatives, decision-making for team, coaching, mentoring, developing the team's skills
• managing conflict Responsible for deciding how to approach tasks and develop a plan to accomplish them,
• Responsible for keeping track of and structuring various tasks, employees and documents,
• Responsible for determining the goals that members will work toward.
• Opening and closing procedures,
• Basic loss prevention knowledge,
• Monitoring store's metric's, I
• improving store and team Opportunities,
• Building Loyalty with guests,
• Ensuring safety with guests and team member's.
Pink Manager
Victoria's Secret Lithonia, Stonecrest Mall - Lithonia, GA November 2018 to July 2020
• Greeting and assisting each guest as they walk in,
• Supervising employees counting registers closing and opening,
• excellent customer service, selling, Leading, averaging high SPH, maintaining high ADS,
• Ensuring we are reaching weekly goals, and progress of employees, training staff,
• Managing floorsets/overnight floorsets,
• shipment processing,
• merchandise ordering, Inventory,
• Backroom managing, staff evaluations,
• scheduling,
• reporting shrink daily, testing teams knowledge on shrink monthly,
• recovering loss prevention with customer service,
• opening procedures,
• closing procedure,
• Motivating my staff every shift.
Shift Manager
Starbucks - Atlanta, GA
July 2015 to September 2018
• Communication, Monitoring employees, Training
• Preparing food/drinks, counting registers, pen and closing procedures, completing food orders weekly, Working in a fast-paced environment, employees, Scheduling, Time
• Greeting and assisting guests, helping employees deal with any Management, Organization difficulties they were experiencing, backroom food orders. skills, Financial Management,
• Team building expertise,
Education
College Degree in Business Management
Southern Crescent Technical College - Griffin, GA
June 2018 to Present
High school diploma or GED in Business Management
Faith Academy - Locust Grove, GA
January 2012 to June 2015
Skills
• Customer Service
• Leadership
• Communication (6 years)
• Monitoring
employees
• Training
employees
• Scheduling
• Time
Management
• Organization
Enthusiastic. Ability to
delegate (6 years)
• Excellent coaching
• Employee Evaluation
• Loss Prevention
• Financial Management
• Business Intelligence
• Management
• Budgeting
• Recruiting
• Sales Management
• Business Analysis
• Salesforce
• Conflict Management
• Business Development
• Human Resources
• Account Management
• Store Management Experience
• Retail Management
• Merchandising
• Management (5 years)
• Strategic Planning
• Pricing
• Payroll
• Forecasting
• Operations management
• Kronos
• Taleo
• Employee relations (5 years)
• Administrative & Business Operations (5 years)
• Sales
• Supervising experience
• Process improvement
Languages
• Spanish - Intermediate
Links
http://www.linkedin.com/in/jordana-dennis-33b045222
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