Robert Loo Jr.

*** ******** ******

Brookline, MA 02446

617-***-****

adwh5l@r.postjobfree.com

EXPERIENCE

Marina Bay Dental Associates, Quincy MA

Office Manager August 2007 – Current

Implemented online and print advertising. Created a Google Adwords campaign to place strategic ads for cosmetic dentist in the Quincy, Milton, Boston and Dorchester area. Monitored statistics such as cost per click to see the impact on social media presence.

Managed a network consisting of 10 computers. Ensured compliance of the Health Insurance Portability and Accountability Act. Installed and updated Antivirus software. Ran vulnerability scans Removed programs with vulnerabilities. Installed and managed a windows 20018 Server with raid 0 for fault tolerance.Developed backup systems through NAS. Created disaster recovery of the entire server and PC’s. Harden systems. Updated Windows 10 pro systems for the latest vulnerabilities.

Ardence, Waltham MA

Senior Support Engineer June 2006 – August 2007

Assisted customers with Virtual desktop software which increased security by removing hard drives from systems. Ardence software used boot up diskless technology through PXE, BOOTP and wake on land.

Performed network traffic tests, duplicated systems, and deployed desktops. Assisted in setting up support for Asia. Created a testing lab for new versions of our virtual software. Tested multiple hardware configurations.

PUTNAM INVESTMENTS, Boston, MA

Senior Network Security Specialist June 2004 – June 2005

Manage Active directory which contains Over 6000 objects in a Multi Domain Environment. Developed specialized profiles that allow users to have certain access.

Manage Organizational Units for LDAP integration. Create, delete, and changed new user objects. Assist users with issues pertaining to security related issues. On call for Security Operations. Develop termination reports.

Managed users accounts on multi platforms such as NT, Windows Server 2000, Active Directory, Mainframe, and Oracle. Ran scans on production servers to detect vulnerabilities. Created change controls for authorization to perform various changes of production servers.

STATE STREET CORPORATION, Quincy, MA-

Senior Helpdesk Engineer – Financial Services August 2003 – June 2004

Assist internal and external clients with helpdesk activities daily. Develop documents to improve helpdesk activities. Work with the team to resolve and escalate problems in a timely manor,

Answered calls from internal and external clients of the bank.

Ran Mainframe jobs daily. Ensure Network connectivity for clients. Assisted clients with file transfers for retirement files.

Monitored Network events and outages. Escalated to senior management and vendors to resolve the issue to ensure service levels.

Entered problem tickets for telephones, computers, and Nextel phones.

COMPUTER ASSOCIATES INTERNATIONAL, Framingham, MA

Network Security Consultant Presales – Enterprise Software February 2000 – March 2003

Ran security audits and vulnerability assessments for fortune 500 companies. Developed security policy documents for corporate use. Designed recommendations with project management team. Created Visio diagrams for the placement of security software. Managed Senior Consultants for onsite deployments of centralized administration software. Role involved Architecting, communication to clients, goal setting, support communication, problem analysis, policy generation, documentation, and workflow analysis.

Implemented access control software on Unix Servers for a major online travel booking company-securing systems from theft.

Installed central administration and audit software for a major bank to reduce administration cost by 60 percent.

PROFFESSIONAL DEVELOPEMENT

DALE CARNEGIE, Boston, MA

Leadership Training for Managers June 2002 to September 2002

Develop "do-able" strategies including goals and action plans. Coached and monitored performance, developing leadership in others, eliminating communication barriers and facilitating team processes. Clarified team goals and lead the way to improved team decisions, building morale, earning loyalty and promoting peak performance. Get your ideas across with clarity, confidence and passion.

TECHNICAL TRAINING

BOSTON UNIVERSITY, CORPORATE EDUCATION CENTER, Boston, MA

C/C++ Programming and Windows Application Developer Masters Certificate December 1995 to May 1996

Developed a Knock Hockey Game in Microsoft's Visual C++. Knock Hockey utilized Microsoft's Foundation classes, Memory Management Techniques, Dialog Boxes, Help Files, Cursors, Scroll Bars, Tool Bars, and Bitmaps. Tested and Debugged game for memory leaks, functionality, and algorithms.

EDUCATION

NORTHEASTERN UNIVERSITY, Boston, MA

Bachelor of Science in Business Administration,

Concentrations in Marketing and Management September 1989 to June 1994

Studied business courses in Financial Accounting Mgmt. Info. Systems, Managerial Accounting Finance, Business Statistics Organizational Behavior, Marketing Operations Management, Social, Legal, and Ethical Issues Business Policy.

TECHNICAL SKILLS

SOFTWARE

Visual Basic 4.0, Visual C++ 4.0, MFC, OWL (GUI), Adobe Photoshop 7.0, Illustrator 10.0, IBM Websphere, IBM Weblogic, Microsoft Exchange Server 2000, Microsoft SQL 2000, Microsoft Office XP, Microsoft Visio 2000. Microsoft Project 2000, Oracle 9i, Unicenter TNG 3.0211, Etrust Admin 2.0, Access Control Unix and NT 5.1 SP1, Web Access Control1.0, Etrust Antivirus 7.0, Etrust Policy Compliance Manager 7.2, Etrust Audit 5.0, Etrust X.500 Directory, Etrust OCSPro, Etrust VPN, Etrust Firewall, Brightstor Enterprise Backup, and Archserve 9.0.

HARDWARE

Xiotech SAN, QLogic SANBox2 switch, Qlogic HBA Cards, Linksys 802.11g, Dlink 1000AP 802.11b, Overland Neo 4100 Tape Library, Dell Power Edge 2400, GX110, and GXa.

OPERATING SYSTEMS

Windows 11, Windows 2019 Server, Solaris 8, Novell 6.0, Mac OS, Red Hat Linux 7.2, SuSe Linux 7.1

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