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Customer Care Representative/Collections Officer

Location:
Lagos, Nigeria
Posted:
April 12, 2023

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Resume:

• A D O G A H E N R Y O M O A R U K H E

** ********* ****** *** ***** Lasunwon Estate Ikorodu,Lagos.

081********, 090********

adwh1q@r.postjobfree.com

CAREER OBJECTIVE

To be a dedicated and proactive member of a strong team of intellectuals, producing quality and excellent services with a view to give satisfaction to all stakeholders as well as contributing to the development of the organisation.

•WORK EXPERIENCE

NOVEMBER 2021-MARCH 2023

BFREE NIGERIA

Account Manager/Loan Recovery Officer

Contact loan debtors by telephone and text to agree debt recovery plans and follow as appropriate.

Maintaining customer payment records.

Negotiating suitable payment plans.

MAY 2020- JUNE 2021

BROWN CEDAR LIMITED

Collection Officer/Online Customer Care Representative

Contact loan debtors by telephone and text to agree debt recovery plans and follow as appropriate.

Maintaining customer payment records.

Negotiating suitable payment plans.

Reviewing the company debtor list.

MARCH 2013–MARCH 2014.

GUARANTY TRUST BANK PLC, IKORODU(Industrial Attachment)

Bulk Teller

Receive cash deposits and calculate daily transactions using computer and calculator.

Enter customers’ transactions into computer into order to record transactions.

Examine and verify customers’ information such as dates,bank names,amount to be paid in figure and amount to be paid in words.

Count and verify every cash received from other banks during cash movement.

JULY 2011- NOVEMBER 2011

QUADY-LINK COMPUTER SERVICE LIMITED(SIWES)

Cashier

Recruiting and training staff.

Managing budgets,planning menus and overseeing stock levels.

Handling customer enquiries and complaints.

Take record of every system unit that goes in and out of the organisation.

Verify every customers’ information before receiving the system unit.

•KEY AREAS

•Competence in the use of Microsoft packages such as Microsoft Word and Power Point.

•Ability to use work related app such as Slack,CRM and Airtable.

•Ability to communicate and relate with customers as the situation requires.

EDUCATIONAL INSTITUTIONS AND QUALIFICATIONS

2015-2017 FEDERAL POLYTECHNIC ILARO, OGUN STATE

HND. Computer Engineering

2010–2012 FEDERAL POLYTECHNIC ILARO, OGUN STATE

OND. Computer Engineering

2003-2006 BEJIDE MEMORIAL COLLEGE, LAGOS STATE

WASSCE

2000 – 2003 FEDERAL GOVERNMENT COLLEGE,OSUN STATE.

1994- 2000 EUNID NURSERY AND PRIMARY SCHOOL

Primary School Leaving Certificate

•REFEREES

Referees are available on request



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