W. Jeannette Lewis

**** ****** ****** #**

Cypress, CA. 90630

Cell 562-***-****

adwh0p@r.postjobfree.com

Key Accomplishments

Established the Field Office Operational Support Unit (OSU) compromised of the Workforce Liaison Unit, Recruitment, and all Resiliency Programs (Peer Support, Chaplains, Honor Guards and the Women’s Task Force)

Established the Los Angeles Field Office Wellness and Resource Center with satellite offices at each port location to provide resources to employees

Successfully secured two full-time Clinicians for the LA Field Office to support employees

Founding member of the board that established the foundational and role specific Mission Support Employee Training (MSETP) for all MS employees

Currently hold a Secret Clearance

Strengths

Communicates in an influential or persuasive manner as appropriate; writes and orally communicates in a clear and precise manner; tailor communication to the audience’s level of understanding and provide clear/organized responses to complex issues.

As an effective leader, I influence, motivate and challenge others to maximize their potential and foster an environment that encourages a high-performance workforce.

Possess a strong ability to plan and organize. I have successfully facilitated and coordinated different program areas in support of CBP/OFO’s mission to build and maintain a highly effective workforce capable of accomplishing the agency’s mission.

Develop and maintain collaborative working relationships with others; build effective partnerships that facilitate working across boundaries, groups or organizations.

Career History

Assistant Director, Mission Support Carlos Martel

Customs and Border Protection 562-***-****

One World Trade Center, Ste 741 June 2009 – December 2022

Long Beach, CA 90831

Responsible for leading the development and implementation of key support and administrative processes for the Los Angeles Field Office, LAX International Airport, LA/LB Seaport and underlying ports.

Oversight and management of Human Resource Services, Training, Staffing, Logistics/Facilities, Procurement, Quality Assurance, Property Management and associated program areas.

Served as the Chief Financial Officer for the Los Angeles Field Office budget and accountable for the proper execution of all financial processes.

Managed an annual 5M Operating Budget and 18M COPRA Overtime Budget.

Managed a staff of 12 employees within Field Office Mission Support providing instruction, guidance, and oversight of agency business operations.

Served as the Principal Liaison for the Director, Field Operations in matters involving OIT, Labor Management Services, Privacy and Diversity, EEO, Associated Chief Counsel and disciplinary processes.

Member of the National Disciplinary Review Board since 2011 adjudicating disciplinary cases within the 320 ports of entry.

Trained Office of Professional Responsibility (OPR) Fact Finder

Deputy Assistant Director, Mission Support Steve Pavich

Customs and Border Protection June 2006 - June 2009

One World Trade Center, Ste 705

Long Beach, CA 90831

Responsible for oversight and management of Field Office administrative functions.

As Deputy Assistant Director, I facilitated and coordinated administrative program areas in support of the CBP/OFO’s mission.

Oversight and management of 26 employees in Mission Support working in the following program areas: Budget, Training, Human Resource Services, Staffing, Logistics, Procurement, Audits, Self Inspections Vehicle Management and Government Travel.

Served as the Principal Liaison for the Director, Field Operations in matters involving OIT.

Coordinated a major recruitment event working with several entities that yielded 864 candidates for local recruitment.

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Education, Training, Professional Affiliations, and Licenses

R.A. Millikan High School (Diploma)

Long Beach City College (Some College Coursework completed)

Interest Based Negotiations (1997)

Federal Executive Leadership Graduate (1999)

Internal Affairs Training (2003)

Management Development Institute Program Graduate (UCONN) (2003)

Administrative Inquiry/Fact Finder Graduate (2005)

Federal Women’s Program Advisor (2008)

Selected to the National Discipline Review Board (2011)

Proficient in the English Language

Military Service

None

Honors, awards, special accomplishments

Founding member of the Mission Support Employee Training Program - MSETP(2017)

Special Act/Superior Achievement Awards (1996 – 2022)

Selected as a National Fact Finder (2005)

Management Development Program Graduate (2004)

Acting Assistant Port Director (LAX) (2003)

Acting Chief, Entry & Drawback Management (HQS) (2002)

Federal Executive Board Alumni

References

Carlos Martel

Director Field Operations

Customs and Border Protection

One World Trade Center, Ste 705

Long Beach, CA 90831

Telephone: 562-***-****

adwh0p@r.postjobfree.com

Don Stakes

Executive Director, Mission Support Division

Customs and Border Protection

1300 Pennsylvania Avenue NW

Washington, DC 20229

Telephone: 202-***-****

adwh0p@r.postjobfree.com

Matt Pickens

Director, Budget

1300 Pennsylvania Avenue NW

Washington, DC 20229

Telephone: 202-***-****

adwh0p@r.postjobfree.com

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