Time Sales Customer Service

Narvise Brown

West Milford NJ

Cell: 570-***-****

adwgxs@r.postjobfree.com

Professional Summary:

** ***** ** **** ****** managing experience in the real estate industry to include: employee management, manager of real estate licensing and customer service. Licensed real estate agent, experienced in sales, rentals and referrals.

Experienced in compliance and policies on state level per the Real Estate Commission and Secretary of State; required to conduct and establish new business start-up in various states. Strong background in managing and supporting on a corporate level.

Previously selected by the New Jersey Real Estate Commission’s Brain Storming team to assist in creating and testing the “Online License Renewal Processing System”, based on experience in other states.

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Core Qualifications:

• Proficient in Microsoft suite of products

• Good oral and written communication skills

• Ability to multitask in a fast paced environment and work independently

• Strong analytical and problem solving abilities

• Strong attention to detail

• Good staff management and customer service skills Professional Experience: Weichert Realtors 1997 to November 2022 Weichert Referral Associates-Morris Plains, NJ 2002 to 2022 Licensing Manager

• Managed daily activities of the licensing department and staff. Monitored team members for compliance of company and state policies

• Conducted the following: interviews, new hire training, monitored employee tasks to include- performance, annual salary reviews, vacation scheduling, time card approvals and disciplinary actions as required

• Managed concerns involving Sales Managers, Processing Managers and Sales Associates in over 100 offices

• Liaison for the company relating to each Real Estate Commission and Secretary of State (in 27 states)

• Assisted internal real estate brokers to obtain and complete license renewal, continuing education, errors and omissions insurance, bonds and corporate compliance for all states

• Reported to the President on current affairs of all licensing activities, production and concerns. Provided updates to company officers per interaction and requests from the legal and Treasury departments. Submitted applications to launch additional companies in various states per the Secretary of State and Real Estate Commissions. Point of reference for all internal sub-companies per state compliance

• Managed and conducted the NJ Real Estate renewal process for over 6500 NJ agents annually

• Focused on increasing referral agent population by participating in networking events as a vendor to promote the company in various states. Resolved concerns with in-house agents to prevent terminating their affiliation with the company

• Managed online applications required to onboard or terminate agents per the real estate commission. Assisted the IT department with necessary updates to maintain the database for 8,000 agents.

• Performed light accounting activities to include tracking weekly recruiter bonuses, providing weekly financial reports, bank deposits, disbursements, payment of state annual reports, monitoring company credit card activities and statements.

• Placed Referrals leads to full time Sales Agents. Weichert Realtors-Morristown, NJ 2000 to 2002

Processing Manager

• Processed agent commission payments and payroll for salaried employees for 12 offices. Maintained financial payment reports to VP.

Weichert Realtors-Sparta/Lake Hopatcong, NJ 1997 to 2000 Licensed Real Estate Agent

• Sales and Rental Agent

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