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Patient Coordinator Customer Service

Location:
Miami, FL
Posted:
April 10, 2023

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Resume:

Robin Shine

Boynton Beach, FL *****

adwgwm@r.postjobfree.com

+1-240-***-****

Experienced RN with longevity in a career which has encompassed multiple specialties, all which allow for the accrual of continuing education, while remaining dynamic. This has proven beneficial to the patients, their families, co-workers and the medical community I serve by demonstrating best practices, leadership, patient advocacy, transparency and problem-solving. All which inspire trust. Authorized to work in the US for any employer

Willing to relocate to: Long Island, NY - -

Authorized to work in the US for any employer

Work Experience

Registered Nurse, Cardiac Telemetry

Baptist Health South Florida - Bethesda West - Boynton Beach, FL February 2023 to April 2023

Responsibilities include floor nurse patient care, patient and family education, chart review, recogniton of abnormal results and ensuring they are addressed timely and appropriately. Delegation of duties, telemetry monitoring, ACLS, emergency care, IV insertion, port access, venipuncture, medication administration, wound care and prevention, isolation best practices, prioritizing and time management. RN/PATIENT COORDINATOR - Chronic Kidney & End Stage Renal Disease Panoramic Healthcare - Boynton Beach, FL

March 2022 to June 2022

The primary purpose of the RN/Patient Coordinator is to give patients and their support systems the tools they need to help them manage and minimize the potential complications of their disease processes by providing education and resources to give them back the power in their lives. When it comes to decision- making, control is something they so often lose. But with a little bit of knowledge, so often this will slow down the progression of the disease, thereby reducing hospitalizations, focusing on home dialysis treatment therapies and transplantation if a diagnosis of End Stage Renal Disease occurs. It becomes a true team approach whereby everyone, most importantly, the patient benefits. Staff RN PACU

Tenet Healthcare/Outpatient Vascular Surgery - Delray Beach, FL September 2021 to January 2022

Responsibilities included providing continuity of care for pre and post vascular PACU patients, overseeing ambulatory and outpatient follow-up care, multi-disciplinary approach to care, patient and family education specific to vascular-related disease and treatment modalities, inpatient and outpatient concurrent review. Integrating a multitude of services together to ensure a comprehensive system for care is in place, so patients are appropriately managed through the continuum of care to ensure successful outcomes are achieved.

Post-Kidney Transplant Clinical Coordinator/RN

Jackson Memorial Hospital - Miami, FL

October 2020 to January 2021

Responsibilities included case management for patients with end-stage organ disease Post-Kidney transplantation, providing continuity of care, overseeing inpatient and outpatient care, multi-disciplinary approach to care, patient and family education specific to transplant-related, inpatient and outpatient concurrent review. Integrating a multitude of services together to ensure a comprehensive system for care is in place, so patients are appropriately managed through the continuum of care. Resources both internally and externally are utilized, and successful outcomes are achieved. RN Contractor

AGENCY: General Healthcare Resources - Newark, DE

January 2020 to April 2020

POST-KIDNEY TRANSPLANT COORDINATOR/Transplant Clinic George Washington University Hospital, Washington, DC Responsibilities included the care and treatment of post-kidney transplant patients in different stages of their recovery process by integrating a multitude of services together to ensure successful outcomes are achieved. Providing continuity of care to our outpatient population which includes patient and family education, medication administration, prioritizing and time management. RN Contractor

AGENCY: FlexRN - Stafford, VA

October 2019 to December 2019

POST-KIDNEY TRANSPLANT COORDINATOR/Transplant Clinic INOVA Fairfax Hospital, Falls Church, VA

Responsibilities included the care and treatment of post-kidney transplant patients in different stages of their recovery process by integrating a multitude of services together to ensure successful outcomes are achieved. Providing continuity of care to our outpatient population which includes patient and family education, medication administration, prioritizing and time management. RN Contractor

AGENCY: General Healthcare Resources - Newark, DE

June 2017 to August 2019

TRANSPLANT COORDINATOR/National Transplant Services Kaiser Permanente, Hyattsville, MD

Responsibilities included case management for patients with end-stage organ disease and blood disorders referred for transplantation, providing continuity of care, overseeing inpatient and outpatient care, utilization management, transfer coordination, discharge planning, travel and lodging needs, patient and family education specific to transplant related and inpatient concurrent review. Integrating a multitude of services together to ensure a comprehensive system for care is in place so patients are appropriately managed through the continuum of care, resources both internally and externally are utilized, and successful outcomes are achieved.

RN Contractor

AGENCY: Premise Health - Brentwood, TN

October 2016 to February 2017

HEALTH CENTER MANAGER/Employee Health & Wellness Centers MedImmune/Astra Zeneca, Gaithersburg, MD

Responsibilities included staff and department management, patient care, patient teaching, delegation of duties, scheduling, ACLS, emergency care, IV therapy, medication administration, adherence to OSHA Safety, HIPAA compliance, equipment, code cart, AED and supply maintenance, in-service preparation and delivery of required staff competency testing, daily, weekly and monthly equipment log compliance, prioritizing and time management.

Nurse Supervisor

Ambulatory Surgery Center National Spine & Pain Centers - Rockville, MD April 2016 to June 2016

Responsibilities included staff and department management, patient care, patient teaching, delegation of duties, scheduling, ACLS, emergency care, IV therapy, medication administration, moderate sedation, compliance with DEA and company policies and procedures regarding pharmacy operation, adherence to OSHA and Radiation Safety, HIPAA compliance, in-service preparation and delivery of required staff competency testing, prioritizing and time management. RN Contractor

AGENCY: Randstad Healthcare - Austin, TX

March 2016 to April 2016

Emergency Room

Contract assignments in various, diversified emergency rooms. Responsibilities included adult and pediatric patient care, patient teaching, and delegation of duties, telemetry monitoring, ACLS, emergency care, IV insertion, port access, ACLS, PALS, venipuncture, triage, medication administration, prioritizing and time management. RN Contractor

AGENCY: Quadrant, Inc - Reston, VA

November 2015 to February 2016

NURSE MANAGER/REGISTERED NURSE

Centers for Cancer and Blood Disorders, Bethesda, MD Responsibilities included staff and department management, patient care, patient teaching, delegation of duties, scheduling, ACLS, emergency care, IV insertion, port access and care, venipuncture, phlebotomy, infusion therapy, chemotherapy, in-service preparation and delivery, yearly staff competency testing, medication administration, prioritizing and time management. Travel RN

AGENCY: Supplemental Healthcare - Columbia, MD

March 2015 to October 2015

Emergency Room

Thirteen-week travel assignments in various, diversified emergency rooms. Responsibilities included patient care, patient teaching, delegation of duties, charge/floor nurse for adult and pediatric ED, ACLS, PALS, emergency care, IV insertion, port access, venipuncture, triage, code team, medication administration, prioritizing and time management. Registered Nurse

Trinity Health Holy Cross Hospital - Germantown, MD September 2014 to February 2015

Emergency Room

Responsibilities included charge /floor nurse, adult and pediatric patient care, patient teaching, delegation of duties, telemetry monitoring, ACLS, PALS, emergency care, IV insertion, port access, venipuncture, triage, medication administration, prioritizing and time management. Civilian RN Contractor

AGENCY: Sterling Medical - Cincinnati, OH

December 2013 to September 2014

Emergency Room

Walter Reed National Military Medical Center - Bethesda, MD Responsibilities included adult and pediatric patient care, patient teaching, and delegation of duties, telemetry monitoring, ACLS, PALS, emergency care, IV insertion, venipuncture, triage, medication administration, prioritizing and time management.

Clinical RN/Supervisor

MBL Associates, Inc - Gaithersburg, MD

March 2012 to December 2013

Case Manager/Home Care

Responsibilities included Oasis documentation and nursing order preparation, delegation of duties, supervision of care and documentation, skills management, quality assurance, field operations, organize and instruct continuing clinical education, supplies management, preceptor, physical exam, patient history, patient care, wound care, medication administration and teaching, PICC line, port and peripheral IV insertion and management, patient education, nutritional and pain management, patient safety, infection control, emergency planning, prioritizing, and time management. Civilian RN Contractor

AGENCY: Sterling Medical - Cincinnati, OH

November 2010 to March 2012

Pain Management - Wounded Warrior Program

Bethesda Naval Medical Center - Bethesda, MD

Responsibilities included patient care, patient teaching, delegation of duties, telemetry monitoring, ACLS, emergency care, IV insertion, conscious sedation, assist with procedures under fluoroscopy, medication administration, quality assurance, prioritizing and time management. Registered Nurse

Montgomery County Occupational Medical Services - Rockville, MD September 2009 to November 2010

Responsibilities included conducting cardiac stress tests, hearing and eye exams, medication administration, venipuncture, EKG's, pulmonary function testing and patient teaching for the Unformed Services of Montgomery County, Maryland.

Civilian RN Contractor

AGENCY: Sterling Medical - Cincinnati, OH

March 2010 to July 2010

Emergency Room

Malcolm Grow Medical Center - Andrews Air Force Base, MD Responsibilities included adult and pediatric patient care, patient teaching, delegation of duties, telemetry monitoring, ACLS, emergency care, IV insertion, port access, venipuncture, triage, medication administration, prioritizing and time management.

Charge Nurse

Montgomery General Hospital - Olney, MD

May 2005 to September 2009

Emergency Room

Responsibilities included department supervisor in charge of Adult and Pediatric ED, Crisis Evaluation Unit, adult and pediatric patient care, patient teaching, delegation of duties, ACLS, PALS, emergency care, IV insertion, port access, venipuncture, triage, code team, stroke team, leadership team, throughput team, preceptor, EMS liaison, medication administration, prioritizing and time management. Travel RN

AGENCY: American Mobile Healthcare - San Diego, CA October 2002 to April 2005

Emergency Room

Thirteen-week travel assignments in various, diversified emergency rooms. Responsibilities included adult and pediatric patient care, patient teaching, delegation of duties, charge nurse, ACLS, PALS, emergency care, IV insertion, port access, ABG's venipuncture, triage, code team, medication administration, prioritizing and time management. Registered Nurse

New York Hospital-Queens - Flushing, NY

October 2001 to October 2002

Emergency Room

Responsibilities included adult and pediatric patient care, patient teaching, and delegation of duties, charge nurse, telemetry monitoring, ACLS, emergency care, IV insertion, port access, venipuncture, triage, medication administration, prioritizing and time management. Paramedic/Emergency Room Technician

Roosevelt Hospital - New York, NY

May 1993 to September 2001

Responsibilities included pre-hospital emergency care on an advanced cardiac life support level, patient care, venipuncture, EKG's, triage, vital signs, assisting with procedures, charting, patient education, stocking rooms, lab work and equipment maintenance. Education

Associate Degree in Nursing in Nursing

Queensborough Community College, The City University of New York - Bayside, NY September 1999 to June 2001

St. Vincent's Institute of Emergency Care - New York, NY October 1987 to October 1988

Booth Memorial Medical Center - Flushing, NY

August 1986 to August 1986

Skills

• Medication administration

• Phlebotomy

• Venipuncture

• EMR systems

• Documentation review

• Case management

• Acute care

• Leadership

• Customer service

• Travel planning

• Utilization management

• Nursing

• Vital Signs

• Triage

• Supervising experience

• Pain management

• Cerner

• Medical office experience

• Patient Care

• Time management

• English

• Writing skills

• Infusion

• Medical terminology

• CPR

• Organizational skills

• Nurse Management

• Athena

• Airway management

• Stocking

• Athenahealth

• Critical Care Experience

• Hospital experience

• Discharge planning

• Epic

• Patient monitoring

• EHR systems

• Basic IV

• Pediatrics

• Anatomy Knowledge

• Home care

• Workers' compensation

• Charge experience

• Employee Orientation

• Experience Administering Injections

• Travel nursing

• EMT experience

• Primary care

• Home health

Certifications and Licenses

RN License

Florida State Compact RN License

BLS Certification

March 2021 to March 2023

AHA Basic Life Support & CPR

ACLS Certification

October 2022 to October 2024

AHA Advanced Cardiac Life Support



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