Director of HR Operations

Guy Normand

************@*****.*** 503-***-****

SUMMARY OF QUALIFCATIONS

A proactive, results-driven, solution focused professional with 24+ years of successful experience in human resources, leadership, development and strategic planning. Strong critical thinker with the ability to identify areas of opportunity to drive performance and productivity. Responsible for developing and executing human resources strategies and programs in support of the overall business plan. Exceptional ability to connect, communicate and support employees/colleagues while working on-site or remote.

AREAS OF EXPERTISE

Leadership ● Strategic Planning ● Program and Policy Development ● Process Improvement ● Employee Relations ● Employee Engagement and Morale ● Recruitment and Retention ● Performance Management ● Coaching ● Relationship Building and Management ● Training and Orientation ● Compliance Management● Conflict Resolution ● Risk Management ● Workplace Safety ● Public Speaking ● Employment and Labor Law

● Workers Compensation Management ● Investigations ● Communications

PROFESSIONAL EXPERIENCE

Independent Human Resources Consultant

Normand Human Resources Consulting

October, 2022 – Present

***Currently working as a private HR Consultant to small companies with 20-50 employees***

• Created and Implemented Employee Handbook, Policies, Recruitment Strategies, On-boarding, Orientation and Corrective Action procedures for start-up company.

• Provided guidance for Health Insurance Renewal.

• Updated Employee Handbook and Performance Review Form and process for established 40 employee company.

• Advised Sr. Management Team on setting standards of protocols for Executive Team Meetings and procedures for attaining positive outcomes to align with company goals and objectives.

• Began training and mentoring of HR Assistant on HR Best Practices and Compliance

• Conducted Sexual Harassment Investigation and conducted Sexual Harassment Prevention Training. Senior Human Resources Manager

Ajinomoto Foods – North America Inc. Portland, Oregon December, 2021 – September, 2022

• Senior Management Team: Advised management team of employee relation issues. Strategically led Staffing Master Plan Team. Tracked and reported daily, weekly and monthly metrics and trends on hiring, retention and turnover.

• Strategic Planning: Implemented Master Plan to reduce Staffing Gap by 63% in 6-month period.

• Department Oversight: Led and supervised HR Team of 7 HR professionals for two separate manufacturing Plants. Guided daily activities of attendance tracking, hiring needs, employee relations, employee training, monthly employee events, Leave of Absences, temporary employee needs, new hire orientation and investigations.

• Program Implementation: Launched employee feedback retention program WorkStep. Developed and launched Buddy Program to enhance retention initiatives. Re-launched Attendance Policy and tracking program. Developed Sign-On Bonus and enhanced Employee Referral Bonus programs. Instituted and trained Managers and Supervisors on Documentation, Employee Relations and when to involve HR.

• Wage Analysis Project: Conducted wage analysis using salary surveys, gathering local, state and regional data to confirm the need to increase Operator and Warehouse wages. Proposal was approved by Corporate Sr. Executive Team increasing 102 employee wages which proved beneficial for recruitment of candidates and retention of current employees. Human Resources Director

Aviva Health – Roseburg, Oregon

December, 2017 – November, 2021

• Leadership: Successfully led HR Team of 5 in the areas of training and development, staff recruitment, onboarding, benefits, compensation, leave of absences, employee relations, corrective actions and customer service for 245 employees working within 8 medical, dental and behavioral health clinics.

• Senior Management Team Member: Active member on Senior Management Team providing HR guidance to legal, ethical, contractual and compliance measures.

• Policy Development and Implementation: Developed and/or revised and implemented 25+ HR, Corrective Action, Time and Attendance, PTO/Sick/Vacation, Benefits and Employee Relations Policies.

• Employee Handbook Revision: Completed revision of entire Employee Handbook with Policy enhancements.

• Strategic Planning: Developed a 2 Year HR Department Work Plan and implemented action.

• Audits: Compensation, EEOC, Job Descriptions, Personnel Files

• Committees: Health and Safety, Employee Recognition, Blue Zones, Vital Signs, Risk Management

• Program Development: Established and implemented a Tuition Reimbursement Program, PTO Donation Program, Employee Volunteer and Community Partnership Program, Medical Assistant Certification Program

• Remote Work: Enhanced support to remote employees while driving business objectives. Made COVID-19 adjustments to business plan. Adjusted communication patterns and increased regular check-ins with managers and supervisors. Notified all staff that the HR Team was an integral partner in accomplishing their daily tasks.

Human Resources Manager

West Linn Paper Company – West Linn, Oregon

February, 2017 – October, 2017

***Ownership announced Closure of the West Linn Paper Company Mill in October 2017***

• Human Resources Management: Ensured legal compliance in recruiting, disciplinary actions, terminations, Employee Handbook, Payroll and Leave of Absences.

• HRIS & Payroll System Implementation: Co-Project Lead successfully implementing new ADP Payroll System for 277 employees. Partnered with Payroll Dept. to ensure smooth bi-weekly process.

• Safety Program: Mentor and supervise Safety Coordinator directing a 24/7, 365-day Production, Operations and Maintenance Teams. Experienced “zero” open Workers Comp. claims and 288 consecutive days without a recordable injury or accident. This successful year generated a $69,000 reimbursement to the company.

• Senior Management: Active member of Senior Management Team ensuring production and product quality standards are met daily. Consulted with department leaders on employee engagement, encouraging increased productivity produced by a strong commitment to the company.

• Benefits: Successfully negotiated renewal with vendors ensuring best pricing and premiums lowering rates from previous year(s).

• Community Involvement: Partnered with Environmental Manager to establish on-site company tour route to Willamette Falls talking points for customers and community groups touring the mill. Director of Human Resources

DPI Specialty Foods Tualatin, Oregon

October, 1999 – January, 2017

• Senior Management: A member of the Senior Management Executive Team involved in all Company directives and decisions. Known as a strong Business Partner with keen analyzing skills within this group. Conducted monthly presentation to National Corporate Leadership Team on staffing, retention, turnover, workers compensation claims and auto accidents as they relate to the regional budget, monthly scorecard and HR metrics.

• Relationship Building: Committed to building strong relationships within the Company creating acceptance and trust. Strong communication skills with all levels of the Company.

• Talent Development: Established a trusting relationship with 42 supervisors/managers to identify key performers within their departments and established succession plans to enhance employee career growth.

• Performance Management: Responsible for annual performance review process for 370 employees. Establish performance improvement plans for employees not attaining expected performance levels.

• Human Resources Dept. Development: Created and implemented a strategic human resources plan for a multi-state organization. Enhanced Company policies. Standardized HR procedures. Maintained a litigation-free Company.

• Training: Conducted Sexual Harassment Prevention, HR and The Law, Compliance, Behavioral Based Interviewing, Safety Awareness, Workplace Violence, Injured Worker Laws, Discipline, Discharge, OSHA Regulatory and Reasonable Suspicion training sessions.

• Staffing: Recruited and interviewed for all levels within Company by identifying talent fitting Company culture and needs.

• Legal Compliance and Labor Knowledge: Established legal requirements and governmental reporting regulations to ensure policies, procedures and reporting are in compliance. Managed employment practices for entire Company. Represented Company at personnel-related hearings and investigations. Successfully defeated a Unionization Campaign at Company. Received US Dept. of Labor Audit Exceptional Compliance Award, based on Company employment opportunity policies and practices.

• Benefits: Directed and implemented all activities in administration of benefits program and open enrollment meetings consisting of 401(k), medical, dental, vision, STD, LTD, FSA, Life, AD&D, prepaid legal and other optional benefits.

• Safety: Experienced as Company Safety Manager. Responsible for Workers Compensation claim reporting, management, employee Return-To-Work Program and claim closure. Member of Company Safety Committee.

Executive Director

Mt. Hood YMCA Gresham, Oregon

October, 1993 – October, 1999

• Strategic Planning: Directed staff of 23 employees. Planned annual programs, developed budget, coordinated facility usage, constructed teams, recruited coaches and referees. Became a key member in community supporting children and family initiatives and programs.

• Leadership: Partnered with a 16-member Board of Directors and led Annual Fundraising Campaign which provided over $240,000 (6 years) in program scholarships to participants and families.

• Relationship Building: Active participant in local community events, Rotary Club Member, Lions Club Member, advocate for positive family and children’s activities.

• Administration: Instilled YMCA characteristics of Love, Honesty, Respect, Responsibility and Service into branch procedures, programs and culture. Facilitated Child Care, Youth Sports and Summer Day Camp programs for over 3000 area youths.

Professional Baseball Player

Houston Astros Sports Association Houston, Texas June, 1986 – November, 1992

• Role Model and Leadership responsibilities, including community events. Performed speaking engagements in schools, retirement facilities and hospitals.

• Participated in annual “Put School First” campaigns and initiatives.

EDUCATION

Bachelor of Arts

Washington State University -- Pullman, Washington

• Major: Commercial & Industrial Recreation – Travel & Tourism Business

• Related Coursework: Communications, Business Labor Law, Psychology, Business Management SHRM – Senior Certified Professional (SHRM – SCP)

Actively studying to take the SHRM – Senior Certified Professional exam.

ADDITIONAL SKILLS

• Microsoft Word, Excel, Outlook and PowerPoint

• Excellent Written and Oral Communication Skills

• HRIS - Ceridian HCM Dayforce, ADP Workforce Now, Abila, UltiPro

• Speak and understand beginning level of Spanish

TRAINING

• Human Resources and the Law

• Alcohol and Controlled Substance Reasonable Suspicion Training

• OSHA – Ergonomics In The Office

• Safety Committee Operations

• Hazard Communication Program

• Fundamentals of Personnel Law for Supervisors and Managers

• HIPPA Compliance – What Self-Funded Employers Must Know

• Federal Motor Carriers Safety Regulations – Dept. of Transportation Laws – Trucking Industry

• Six Most Dangerous Retention Mistakes

• BOLI – Life of a Workers Compensation Claim

COMMUNITY SERVICE and MEMBERSHIPS

• Society for Human Resource Management, 1999 to Present

• Tualatin Chamber of Commerce Member, 1999 to 2017

• Vets and Pets – Annual Veterans Day Event, Aviva Health 2018

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