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Customer Service Team Member

Location:
Indianapolis, IN, 46204
Posted:
April 10, 2023

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Resume:

KHAITIZA SHAHEEN MOHAMMAD

Email:adwgvc@r.postjobfree.com

Phone: +1-470-***-****

Address: **** ****** *******, **********,** 46077. SUMMARY

Self motivated, Handle stress and people in a claming manner, Organized and able to meet deadlines, Ability to work as a team member and Idependently, Fast learner, professional attitude, Excellent customer service and telephone communication skills, work well with diverse group of people. CORE COMPETENCIES

• Computer skills

• Microsoft Office Suite

• Professional communication

• Administrative support

Professional Experience:

SEPTEMBER 2020 -JAN 2023

Client: UnitedHealthCare,USA

Role: TIBCO Lead

• Working at the client site and had been directly reporting to the client.

• Good customer interaction experience.

• Designed the stater processes and sub processes by using TIBCO BW.

• Worked in 24/7 production support environment supporting all the EMS BW servers.

• Developed unit test cases, conducted unit tests,integration tests and validated the interface to participate in integration testing

• Prepared test cases and tested the interfaces end to end. JAN 2011 – FEB 2014

Client:TESCO

Role:TIBCO Lead

• Working at the client site and had been directly reporting to the client.

• Good customer interaction experience.

• Designed the stater processes and sub processes by using TIBCO BW.

• Installed and configured TIBCO EMS Server.

• Worked in 24/7 production support environment supporting all the EMS BW servers.

• Developed unit test cases, conducted unit tests,integration tests and validated the interface to participate in integration testing

• Prepared test cases and tested the interfaces end to end. EDUCATION

B.Com (SRI Y.N.M. COLLEGE, Narsapur, INDIA)

Masters of Business Administration (NOVA PG COLLEGE, Vijayawada, INDIA).

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