Data Entry Specialist

Tarique Mushtaque Shaikh

Email: adwgtg@r.postjobfree.com

Phone: +1-954-***-****

"A happy customer, is a loyal customer", is a motto which drives me every day, even in solving difficult and stressful situations, to provide best results possible

OBJECTIVE

Hardworking customer service, telecommunications, and energetic professional with many years of experience and a proven history of success prioritizing workflow, directing daily operations, leading execution-minded teams, and going above and beyond to exceed customer expectations. Resourceful thinker who excels at implementing creative solutions to solve even the most complex problems/issues. Detail-oriented and places a premium on organization, planning, and quality. Dedicated and trustworthy; strong interpersonal skills; always maintains the utmost personal integrity and customer confidentiality.

SUMMARY OF QUALIFICATIONS

I have over 10+ years of experience in Customer Relationship with 4+ years in the USA Market.

Three years of hands-on experience in handling General Merchandising, managing weekly inventory, Purchasing, and managing cash register.

I am a well-rounded and experienced customer service, retail, and sales associate with a range from Cashier to Data Entry.

I possess a versatile background in customer service, sales support, and administrative assistance fields

I have worked in call centers; as well as; worked personally with customers. I have worked in call centers; as well as; worked personally with customers. I can work independently and have the maturity and skills to get the job done in a timely manner.

Demonstrated ability to resolve customer issues promptly and professionally.

Provide technical assistance and troubleshooting for products and services.

Ensure customer satisfaction by following up on issues and concerns.

Identify opportunities to upsell and cross-sell products and services to customers.

Effective communication skills with understanding of customer needs and fulfill them accordingly

Good organizational skills, with ability to take additional responsibility as required

EDUCATION

University of Sindh, Jamshoro, Sindh, Pakistan Bachelor in Commerce Graduated in 2015

PROFESSIONAL EXPERIENCE

M&E Superstop, Fort Lauderdale, FL

Cashier cum customer service July 2018 – Present

Manage the complete store operations which includes record keeping, ordering, and purchasing store merchandise.

Manage store inventory with keeping the stock available for customers, inspect the expiry dates for merchandise and recording the any returns/Credit items from customer.

Open and close register, assisting with training of new employees, monitoring cash limits and reconciling cast after the close of shift.

Handle any unforeseen situation with effective reporting to the security agency of any robbery or violet situation

Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data

Responsible for solving customer complaints and providing information regarding products.

Keep records of customer interactions, process customer accounts, and file documents

Providing excellent quality customer service and other duties as assigned.

Billing and recording items purchased in the store.

Checking all items are in good condition while loading in store.

Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals

Beauty Café Saloon, Pembroke Pines, FL

Assistant Manager Oct 2017 – Jun 2018

Managed weekly saloon inventory.

Managed employees’ payroll, by calculating weekly hours worked and pay them accordingly

Managed the schedules of employee and effective schedule another employee during vacations/ off day

Involved in door-to-door marketing for the Saloon by visiting different social events

Data entry and research as required to troubleshoot customer problems

Focusing on customer service and queries.

Handled all the cash register

Zong Telecommunication, Sindh, Pakistan

Customer service representative cum Data Entry Specialist/ Data Analyst May 2012 – July 2017

Holding the highest ethical standards and maintaining the valued trust of our customers and communities.

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

Resolving customer complaints, managing database records, drafting status reports on customer service issues

High degree of familiarity with standard windows web browsers Chrome, Firefox, Internet Explorer

Responsible for editing, processing data entry and distribution of raw source documents

Perform general data entry using Microsoft Excel and Word.

Performed data entry - alpha and numeric data entry to add new records, verify, correct, edit, and change

Receiving general requests and inquiries via telephone, walk-in, e-mail and regular mail from customers

Demonstrated a professional and accountable behavior.

Delivering exceptional service to our customer by going out of the way to please them.

Receiving and placing customer service telephone calls

Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals

Following quality control procedures to ensure accuracy before delivering completed jobs to the client.

Core Competencies

Friendly and positive team player and natural leader with extensive experience building and supervising teams

Excellent communication (both oral and written) and interpersonal skills to easily establish rapport with others

Computer savvy and proficient in Microsoft Office Suite applications (Outlook, Word, Excel, and PowerPoint)

Flexible and versatile with strong time-management and multi-tasking skills to thrive in fast-paced situations

Experience in maintaining high volume calls

Able to work any shifts and Ability to do overtime work

Responsible for other duties as needed

Ability to work in a fast pace company and maintain excellent customer service

Problem solving and conflict resolution

Attention to detail and organization

Technical troubleshooting and assistance

Data Entry

Operating Fax/Copy Machines

Accurate keyboarding

Strong Alpha and Numeric Data Entry

Expert with editing, resizing photos in Photoshop and paint.net

Received incoming faxes / Scanning of documents

Thank You

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