PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

RUDY LAPARRA

SAN DIEGO, CA 92101

201-***-**** adwgtc@r.postjobfree.com

As a highly motivated Marine Corps Veteran and an ambitious student, I am dedicated to delivering exceptional results in all my endeavors. Over the past nearly 5 years, I have excelled in my current company, earning nearly 4 promotions. I have proven my versatility by transitioning from an operational role to a dynamic customer success and account management position. My expertise in APIs/EDI integrations, combined with my passion for technology and complex problem-solving skills, enable me to think creatively and generate innovative solutions. I pride myself on being a collaborative team player who thrives in a fast-paced, challenging environment. My experience and skills make me a valuable asset to any organization looking for a results-driven and adaptable professional.

Creative Problem-Solving

Critical Thinking

Customer Expansion

Solution Selling

Time Critical Logistics

Driving Revenue Motions

Process Improvement

Proficient in using various platforms,

including Microsoft Office, Google Suite,

Salesforce, and other customer relationship

management (CRM) systems.

AIRSPACE

Key Account Director San Diego, CA October 2022 - Current Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.

Facilitated business by implementing practical networking techniques. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Collaborated with cross-functional teams to identify pain points for customers, resulting in the implementation of new product features that increased partner adoption by 15%. Developed and executed quarterly business reviews with key partners, resulting in an average of $500K in upsell opportunities.

AIRSPACE

Customer Success Director San Diego, CA July 2022 - October 2022 Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Resolved problems with high-profile customers to maintain relationships and increase return customer base.

AIRSPACE

Senior Customer Success Manager San Diego, CA July 2021 - July 2022 Used Logistics industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Developed detailed plans based on broad guidance and direction. Collaborated with cross-functional teams to integrate new product features into customer success plans, resulting in a 30% increase on ramp rate among new customers. AIRSPACE

Customer Success Manager San Diego, CA July 2019 - July 2021 Promoted as the company's first internal Customer Success Manger Created, tested and deployed system life cycle methodology to produce high quality systems for onboarding customers.

Assisted in organizing and overseeing assignments to drive operational excellence. AIRSPACE

Operations Specialist San Diego, CA August 2018 - October 2019 Optimized transportation routes and reduced shipment transit times through the use of patented AI / ML routing algorithms

Supported the auto-dispatching algorithm that lead to a success rate increase of 10% Helped transition the routing guide from an Excel sheet into our proprietary Transportation Management System

ADVANCED MP TECHNOLOGY

Quality Assurance Inspector August 2017 - August 2018 Conducted the final inspection of electronic components ensuring that products complied with quality specifications and the customers requirements Completed over 2K inspections with a 99.5% accuracy rating Preformed as the acting Lead Quality Assurance Inspector. EDUCATION

Identified where product issues were coming from and rectified issues. US MARINE CORPS

Supply Chain Finance Manager December 2012 - December 2016 Managed an annual budget of $215K+

This warehouse supported operations for the entire West Coast packaging warehouse We provided services to over 55,000 customers

Accounted for items that were valued at $400K+ and kept a 100% accountability Directed account audits, ensuring funds were available to procure supplies, and managed roughly 13 external accounts valued at $100K+

These audits aided in, continuous services to be available between the partnered companies. BACHELOR OF SCIENCE Business Analytics

Embry Riddle Aeronautical University

Expected in December 2023

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