Service Agent Representative

Kheziann Rosemin

Mailing Address: #** Silk Cotton Crescent, Homeland Gardens, Cunupia

Phone: 720-1070 283-1565

Email Address: ****************@****.***

Experience:

Advanced Dental Care and Implant Center- October 2021 to Present

Administrative Assistant:

Answer inbound calls; booking patients in to see the dentist.

Discharging patients after their dental visit

Ensuring payments are made for services rendered

Dispensing medication prescribed

Confirming dental appointments

Completing insurance forms

Prepare patients cases (dentures, crowns bridges etc.) to be sent to various labs via courier service

Follow up on outstanding payments.

Order all in office medication and supplies needed

Call Serv Ltd- TSTT Customer Service Agent/ Call Center March 2021 to September 2021

Answer inbound calls and greet customers with energy and enthusiasm

Taking ownership of every call and providing quality experience every time.

Resolved service problems by clarifying customers complaints and concerns, determined the causes of problems. Educated potential new customers about services (identifying the coverage area, discussing service costs, describing feature packages etc).

Iqor Trinidad- Amazon Customer Service Agent / Call Center October 2019 to March 2021

Duties Include:

Answer inbound calls and greet customers with energy and enthusiasm

Build lasting relationships with clients, customers, and other call center team members based on trust and reliability

Strive for first call resolution and take true ownership of customer needs and issues.

Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Take an active role in educating customers about our clients’ products and services.

Ansa Automotive/ Diamond Division – Service Advisor/Administrative Assistant March 2018- December 2018

Service Advisor Duties Include:

Greet customers upon arrival; check in their vehicles, accurately documenting customer’s information on check in form including any dents or scratches on vehicle.

Input customer’s information into system using CDK System Tool.

Ensure vehicle is worked on and completed in a timely manner, updating customers throughout the day.

Release vehicle upon collection ensuring the condition is the same, allowing customer to sign once confirmation is verified.

Provide quotations to customers on service and labor costs accordingly.

Answer all incoming calls.

Administrative Duties Include:

Creating miscellaneous purchase orders where needed.

Pre-Invoicing all purchase orders pertaining to the department (I.E. Sublet purchase orders as well as Miscellaneous)

Ensuring all purchase orders are signed and submitted to the accounts department for payments to be processed.

Filing of all job cards in order of date and month.

Ensuring all deadlines are met.

Ensure all special Request Orders are up to date and documented on the necessary excel workbook.

Run weekly and daily reports.

Order all in-office supplies.

Ensure inventory is done daily on all office supplies and documented.

Part Time:

Data Entry at Mitsubishi Parts Department.

Columbus Communications - Customer Service Representative / Call Center July 2014 – December 2017

Promoted consistent and excellent customer relations and loyalty via interactions with customers via the telephone, assisted the customers with their concerns, especially in respect to their accounts and promoting the Company’s goods and services.

Provided excellent customer service to existing customers by gathering appropriate information about the customer’s issue and then within established guidelines, solving the customer’s issue in a way that is acceptable to the customer and the company.

Communicated accurate service and product information and updating customers when changes occur.

Resolved service problems by clarifying customers complaints and concerns, determined the causes of problems and selected the best solution with inter related departments.

Opened, maintained and updated customer accounts using CRM System Tool.

Prepared journal vouchers relating to payments or credit for service related problems.

Served as a team player and effectively supported others as need be, and took initiative to find value added work when call volume is low. Researched and resolved complaints to ensure customer retention and satisfaction and performed a variety of tasks.

Developed and maintained positive relations with all customers, new and existing. Addressing customer questions where necessary coordinated with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Educated potential new customers about services (identifying the coverage area, discussing service costs, describing feature packages etc).

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Micles Clothing Limited – Inventory Associate July 2010 – October 2010

Stock Room Clerk /Inventory (Promoted) January 2011 – February 2012

Receiving and accounting for back-end merchandise.

Executed functions in an efficient manner within company policies and complying with all HSE requirements.

Accomplishments:

Awarded with “Employee of the Month” (March 2017) in recognition of excellent job performance and customer service.

Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days & for absent employees.

Honored with repeated awards for cash handling accuracy, with zero overages/shortages month-over-month.

Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike.

EDUCATION: 2005 - 2010 Waterloo Secondary School

QUALIFICATIONS:

CXC O’Levels Including English

COMPUTER LITERACY: Forde College January – April 2012

Microsoft Office Suite: Ms Word, Ms Excel, Ms PowerPoint, Ms Access Grade A+

Executive Secretarial Skills – Level 1 and Level 2 Grade A&B

Introduction to Human Resource Management, April 2017 - Cipriani Labour College

Introduction to Industrial Relations, July 2015 – Cipriani Labour College

Certificate in Human Resource Management – Cipriani Labour College

References:

1.Ms.Tracey Kanhai, Supervisor, Flow Trinidad Contact: 299-6131

2.Ms. Antoinette Reyes, Manager Ansa Automotive Contact: 620-8794:

3.Dr. Anna-Kay Bishop, Advanced Dental Care And Implant Center. Contact: 470-7529

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