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Crew Member Customer Service

Location:
Tulsa, OK
Posted:
April 10, 2023

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Resume:

Tulsa, OK ***** 918-***-**** adwgsx@r.postjobfree.com

SHELLY DOMINIQUE

Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.

PROFESSIONAL

SUMMARY

SKILLS ● Food Preparation

● Order Supplies

● Vendor Liaising

● Team Coordination

● Food Spoilage Prevention

● Kitchen Sanitization

● Ingredients Measuring

● Team Oriented

● Stock Rotation

● Time Management

● Attention to Detail

● Reliable and Trustworthy

Quality Assurance and

Control

● Customer Service

● Menu Item Memorization

● Professional Attitude

● Effective Prioritization

● Active Listening

● Food Safety Standards

● Back of House Operations

● Microsoft Office

● Cleaning and Hygiene

Point-of-Sale (POS)

Restaurant Software

Hot and Cold Food

Preparation

● Chopping Vegetables

Safety and Sanitation

Standards

● Portioning

● Troubleshooting

LINE COOK 10/2022 to Current

Dave And Buster's Corporate Headquarters, Tulsa, OK WORK HISTORY

Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross- contamination.

● Followed health, safety and sanitation guidelines while preparing and serving food. Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.

Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

● Kept kitchen clean and organized by performing daily maintenance tasks.

● Maintained well-stocked stations with supplies and spices for maximum productivity. Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

● Prepared and cooked meals according to recipes and customer specifications.

● Verified proper portion sizes to consistently attain high food quality standards.

● Prepared and cooked full course meals based on restaurant recipes and specifications.

● Prepared food items such as meats, poultry, and fish for frying purposes. Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

PREP COOK 02/2017 to 10/2017

Hard Rock Hotel And Casino, Tulsa, OK

PANTRY COOK 06/2018 to 10/2020

Hard Rock Hotel And Casino, Tulsa, OK

CREW MEMBER 02/2014 to 01/2017

McDonald's Restaurant, Owasso, OK

● Plated and presented all dishes to match established restaurant standards.

● Prepared food items in compliance with recipes and portioning control guidelines.

● Identified inefficiencies leading to improved productivity.

● Communicated with vendors to negotiate prices for bulk ingredients and reduce costs.

● Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.

● Suggested actionable improvements to streamline training procedures.

● Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

● Adjusted recipes based on ingredient availability or customer request.

● Measured, weighed and mixed appropriate ingredients according to recipe directions. Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

● Controlled food cost and waste by selecting and using correct ingredients and amounts.

● Prepared and served various food items in fast-paced Type environment.

● Maintained food safety and sanitation standards.

● Monitored food quality and presentation to maintain high standards.

● Prepped dressing, vinaigrettes and accompanying garnishes for pantry menu items. Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

● Cleaned counters, shelves, walls, furniture and equipment in food service areas.

● Notified chef in advance of supply needs to prevent inventory shortage.

● Cleaned and sanitized pantry station at end of shift.

● Monitored food quality and presentation to maintain high standards.

● Maintained food safety and sanitation standards.

● Adhered to state and local health and safety regulations for food handling and sanitation.

● Completed side work and prep according to back of house checklist.

● Worked well with teammates and accepted coaching from management team.

● Cleaned and maintained all areas of restaurant to promote clean image.

● Maintained effective supply levels by monitoring and reordering food stock and dry goods.

● Brewed coffee and tea and changed out drink station syrups.

● Packaged menu items into bags or trays and placed drink orders into carriers.

● Collaborated with team members to complete orders. Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

● Kept drawer balanced by accurately processing cash, credit and debit payments.

● Accurately operated cash register to process customer payments.

● Became familiar with products to answer questions and make suggestions. Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

FRONT COUNTER CREW MEMBER 12/2012 to 05/2013

Whatabuger, Tulsa, OK

● Operated cash register to ring up final bill and process various forms of payment. Provided excellent customer service by greeting customers and meeting quality expectations.

Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

● Demonstrated knowledge and applied proper food handling standards.

● Managed multiple tasks in high-volume environment.

● Assisted guests with product knowledge and promotional information upon request.

● Cleaned kitchen area, counters, food preparation areas and utensils. Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.

Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.

● Used value-added suggestive-selling techniques to generate additional sales. Responded quickly to customer inquiries, answering questions and offering insight into products.

● Worked flexible hours across night, weekend and holiday shifts.

● Strengthened communication skills through regular interactions with others. Unitech Training Academy - Lafayette, Lafayette, LA Certificate, Pharmacy Technology, 05/2003

Teurlings Catholic High School, Lafayette, LA

Diploma, 05/1997

EDUCATION



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