Customer Service Travel Counselor

S A L E S M A N A G E R

Client-focused and strategically agile Sales Account Manager, powered with over 19 years’ experience and broad-based years of experience in sales, marketing, business operations, and customer service in Travel, hospitality, and Aviation industry. Proven track record of leading and dealing with B2B clients. Adept at developing and maintaining detailed sales and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Highly focused and results- oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages. Expertise in establishing, building, and solidifying long-term relationships and top-performing teams, leading and motivating staff, prospecting, closing sales, and implementing financial strategies. C O R E C O M P E T E N C I E S

Strategic Planning & Implementation

Negotiation & Consultation

Recruiting and Staffing Initiatives

Technical Contract Development

Customer Service Initiatives

Internal Systems and Controls

Operations Analysis / Process Redesign

Staff Development Programs

Team Building and Leadership

Business Development Skills

Client Relationship Management

Cross-Functional Skills

P R O F E S S I O N A L E X P E R I E N C E

GTB PVT LTD 2019- Present

MANGER SALES & OPERATIONS

Meet agreed KPI's for managing ticket office, consultants /Executives at their deputed Locations and resolve issues related complaints. Weekly corporate meetings, taking lead in sales service including complaints, servicing, operational rectification & suggestions if any.

Key Accomplishments:

Negotiate deals with suppliers and customers to maximize profitability of new business.

Effective relationship with suppliers and optimized revenue opportunities while ensuring all travel counselors training on preferred supplier products and services.

Help in improvement of the operational systems, processes & policies in support of organization mission.

Support in better management reporting, information flow, business processes & organizational planning.

Review balancing, depositing and reporting of daily ticket required.

Implement, maintain and manage effective systems of controls throughout the company.

Customer relation management & Client Profiling.

Client intelligence to ensure the data update of client profiling.

Develop & implement SOP’s.

Sales & Credit Policy Implementation

AEG GLOBAL BUSINESS TRAVEL SERVICES PVT LTD. 2014 – 2019 SUPERVISOR MICE

Responsible and ensure to deliver complete travel services and products to B2B clients in assigned territory. Key Accomplishments:

Built Relationships with B2B travel trade customers and the community to promote long term business growth.

Monitoring the day to day commercial performance of each account.

Prospected and conducted face to face sales calls with travel trade’s business executives and directors throughout assigned territory.

Contacted new and existing customers to discuss how their needs could be met through specific products and services

Establishment of strong alliance with current suppliers to drive process improvements and Cost Savings in best possible methods.

Participated in numerous international events including CME’s/Congresses/Trade shows with customers, traveled a group leader.

Negotiated prices, terms of sales and service agreements Phone: +1-657-***-****

Email: adwgrk@r.postjobfree.com

LinkedIn: linkedin.com/in/mohammad-adeel-87854818/ ADEEL MEHDI

ADEEL MEHDI P A G E 2

AEG GLOBAL BUSINESS TRAVEL PVT LTD 2010 – 2014

SUPERVISOR CORPORATE SALES

Strategized and aligned all selling activities for assign travel trade and corporate, rendered keen eye for details to manage assigned travel trade partners and corporate accounts and plan sales calls, submit sales call plans sales reports. Key Accomplishments:

Compiled new corporate contracts with new corporate accounts. Coordinating Commercial Events and Sponsorships.

Expertly analyzed and reviewed the revenue performance of assigned travel trade partners (TMC’s) and corporate accounts.

Researched airline schedules, practices, fares, events, and other potential concerns and recommending effective actions

Built collaborative rapport with travel agents for various sales / marketing issues, also maintained regular contacts with Corporate Accounts, travel industry, professional associations, and universities to increase awareness of products.

Represented AEG at all Trade events to promote company interest, Trend Analysis and increased revenues. AMERICAN EXPRESS TRS, Karachi, Pakistan 2003 – 2010 SUPERVISOR - IMPLANT OPERATIONS • 2007 – 2010

Developed effective relationship with suppliers and optimized revenue opportunities while ensuring all travel counselors training on preferred supplier products and services. Built collaborative rapport with travel agents for various sales / marketing issues. Key Accomplishments:

Reviewed travel counseling staff performance and ensures compliance with regulations, also handled all invoicing, reporting and quality control procedures. Actively monitor calls SLA call volumes and service level and take action as required.

Introduced and devised effective saving techniques for all corporate and implemented in all implants, also supported groups in movement such as conferences including registration/hotel bookings and air ticket etc.

Performed other duties as assigned from time to time by the Manager travel as agreed upon the Management Team. SENIOR TRAVEL COUNSELOR • 2003 - 2007

Built, managed and maintained a professional, cohesive team, also handled all invoice submissions, Receivable, Payments follow- ups etc., and managed effective relationship with officials including Travel Manger and US diplomats to retain business. Key Accomplishments:

Served in US consulate to oversee travel desk in all premises, also improvised service standards on client feedback.

Performed as strategic overlay for correspondence with Airlines for negotiated group fares, VVIP’s Protocol Arrangements.

Directed all travel functions and solutions including Visa Facilitations/Processing, Flight Reservation, Seat Confirmation, Transportation, Hotel Bookings/Tour Packages, Group Bookings Handling. TRAVEL COUNSELOR • 2000 - 2003

Kept all customers abreast with all airline rules and regulations, tariffs and other industry requirements and accurately applies this information when making travel arrangements.

Key Accomplishments:

Capably handled the demands of time and attention while maintaining a positive a demeanor and a high level of competency in operating the global distribution system (GDS).

Accomplished travel arrangements for customers with air, car, and/or hotel vendors at the lowest possible fare. Utilizes preferred vendors to maximize profit procedures.

Held bottom-line accountability for guiding and devising effective standards in areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, utilization of management information systems.

Actively conducted and attended staff and training meetings for ongoing updates in the travel industry & office procedures. P R I O R E X P E R I E N C E

PAKISTAN INTERNATIONAL AIRLINES 1998 – 2003

TICKETING COUNTER SUPERVISOR

Maintain and update database of all trade agents/corporate accounts & Provide monthly statistics’ and conduct discussions with agents on their performance & allocation of Kick Back

Travel Agents / Corporate visits

Prepare pricing sheet for trade/ Sales reporting on monthly basis Holiday packages costing and Marketing. ADEEL MEHDI P A G E 3

E D U C A T I O N A L B A C K G R O U N D

BACHELORS OF COMPUTER SCIENCES (BSCS) – 16 YEARS OF EDUCATION MAJOR’S COMUTER PROGRAMMING/SALES/MARKETING/STATICS S Y S T E M C E R T I F I C A T E S

Business Communication Skills – IBA Karachi.

Basic Air Ticketing Course from Grace Institute

Abacus/Galileo/Reepak/Amadeus/Sabre

Joint workshop of Abacus & PIA for system updates

Joint workshop of Galileo & Emirates for procedure updates

Emirates workshop for new fare structures

Airlines Basic Air Ticketing Course

Attended Arabian Travel Mart & ITB Berlin 2014-20119

Joint workshop Galileo & Malaysian

Joint workshop of Galileo & Gulf Airways

Customer Services training from American Express R E F E R E N C E S

To Be Furnished

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