Todd M. Rutkowski

**** ******** **.

FORT WAYNE, IN 46806

adwgra@r.postjobfree.com

260-***-****

OBJECTIVE

Using customer service and troubleshooting knowledge from working in the field service area and bring them into Helpdesk/Tech Support area.

EDUCATION

PC Support and Administration, Associates Degree August 1995 – May 2000

Ivy Tech Community College, Fort Wayne, Indiana

Studies focused in Microsoft Office, Microsoft Visual Basic, HTML Website Design, Hardware and Software Troubleshooting.

EXPERIENCE

Sub-Contractor December 2021 – March 2023

Bayforce

Fleetwood RV / Rev Group

Service Desk – Level 3

Active Directory – create new, reset passwords and disable accounts

Microsoft Exchange Migration to Office 365

Azure AD / Office 365– Look up accounts & Reset passwords

ServiceNOW, Remote Support via DameWare and LANSweeper

PC and iPhone Refreshes, including iPhone Support

Sub-Contractor July 2021 – December 2021

Trillium Technical

Idemia Mobile ID Technical Rep. Troubleshoot Mobile ID smartphone app for Arizona MVD, Oklahoma DPS and Delaware DMV Residents

Troubleshoot mobile ID application issues via Phone, chat and email.

Push Enrollment records to Idemia IdentoGo sites

Sub-Contractor April 2021 – May 2021

Indotronix

BAE Systems On-Site Field Services support for end users. Troubleshoot and resolve user’s issues.

Sub-Contractor February 2021 – March 2021

Indotronix/Atos – Fort Wayne Allen County Fort Wayne, Indiana

City of Fort Wayne / Allen County

On-Site Field Services support for end users – Asset Management: gotten equipment from procurement, updated IT Asset Inventory for Refreshes; AD – move assets from Imaged OU to department OU. Office 365 Migration for Court House users. Refreshes – Signal Laptops—imaged rugged laptops and deploy to replace standard laptops and disposal of old PCs. ; 911 Refresh – work with Project Manager to image and configure variety of PCs for refresh.

Field Technician Sr Assistant November 2012 – March 2021

CSC/DXC (April 2017), Fort Wayne, Indiana

Raytheon

On-Site Desktop support for end users – Remedy ticketing system, ServiceNOW ticketing system, Remote software support tools, Troubleshooting and Break/Fix, Windows 7 & 10 Migration (Refresh/Reimage), Parts, Connected (Data) Back up, Mobile Devices (iOS), VTC Unit Configuration/Support & Meeting Setup, AD object (Computers) Creation, deletion, and modification.

Certifications

CompTIA A+

Dell DCSE Certifications

Skills

10+ Years in Level 3/Deskside Support

DOS

Windows 3.x, NT, 9x, 2000, XP, Visita, 7, 8, 10

MS Office Suite

SCCM

Remedy

BomGar

HTML

Lotus Notes 8.5.2

IBM Notes 9

ServiceNow

Microsoft D365 CRM

Velaro Chat

DameWare

LANSweeper

Azure AD

O365 Admin

Qualifications

CompTIA A+

Troubleshooting

25+ years of Customer Service Experience

10+ years of IT Field Experience

Dell DCSE

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