Jazmine and Navarro

**** ******* ****, **#** Riverside, CA. 92509

Phone: 951-***-****

adwgr7@r.postjobfree.com

Professional Summary

To accept a position where I can use my skills, experience, and hardworking abilities to benefit my employer and gain career potential and upward mobility.

Skill Highlights

BILINGUAL

Adaptive team player/fast learner

Active listening skills

Proficient in Microsoft Office

Excellent customer service

40 WPM

Make decisions and solve problems

Energetic work attitude

Team player

Plan, organize, and prioritize work

Work Experience

MedTech/ Caregiver

August 2022- Present

Merrill Gardens

Help clients take prescribed medication, assist clients with ambulation and mobility around the house, assist with personal care and hygiene, plan and prepare meals, help with physical therapy, perform light housekeeping, be a pleasant and supportive company, and act quickly in case of an emergency.

MedTech/ Caregiver

January 2022- August 2022

Pacifica Senior Living

Read and implement care/activities of daily living according to the resident service plan. Respond to resident needs, pendant calls, and other community alarms in a timely manner. Demonstrate empathy and develop caring rapport with residents. Promote resident independence and self-care. Communicate clearly, professionally, and timely. Maintain professional communication channels with all members of the healthcare team. Deliver care and services in accordance with individual service plan for all assigned residents. Maintain accurate and complete records of care delivered. At the start of each shift conducts visual safety check on all assigned residents and at the end of each shift, effectively communicate (written or verbal) resident status with next shift.Communicate change, help of condition in any resident to nursing in a timely and effective manner.Complete incident reports.Promote a clean, orderly, and safe environment. Assist housekeeping and maintenance staff to keep community and resident property clean.Recognize, respond to and report concerns in resident's environment to ensure safety and comfort of resident.

Call Center Agent

November 2019- January 2022

Synovation medical group

Superior customer service phone support, greet and address patients inquiries professionally, ensure patient information is correct, handle telephone calls regarding patient accounts, provide information about available services provided by the clinic, computer applications and data entry:enter customer data Excel, MS Word, and Outlook, and general administrative duties: filing, scanning, emailing, research.

Eligibility Technician I

March 2018 – November 2019

Department of Public Social Services, Norco, CA

Under direct supervision, determine intake and ongoing eligibility for Medi-Cal and Cal Fresh programs. Conduct interviews, by telephone or face to face, to obtain pertinent information concerning such items as: income, property, other financial resources, and financial obligations/debts from applicants. Requesting additional information from customers by telephone or written requests to clarify discrepancies. Assist customers with form completions and responding to all customers’ concerns/questions and or asking appropriate follow-up questions. Determine eligibility, in accordance with established procedures and policies. Interpret program regulations and other material to applicants, recipients, and the general public. Journal information that is clear and well organized for the intended reader. Enter data into internal systems, C-IV, MEDS, CalHEERS, in order to obtain correct eligibility responses. All work is audited and reviewed at this level.

Eligibility Service Clerk

September 2017 – March 2018

Department of Public Social Services, Riverside, CA

Answer call center phone lines in both English and Spanish to provide confidential information to customers while using customer service phone etiquette. Obtain information during phone calls to provide accurate information in regards to the customers’ questions/needs. Use proper grammar to record information during the phone calls so other departments or intended readers can understand. Provide information in regards to customers to other county and state welfare as well as, hospitals and medical institutes. Use Microsoft Windows, Microsoft Office, other database programs, CIV, MEDS and Covered California to gather data and provide accurate information for existing customers. Called customers to collect personal, family, and financial data required to determine eligibility for one or more public social service benefits. Generated customer’s standard forms and requested that routine verifications are returned with completed forms. Recorded verifications of birth, Income, property, and other required information according to standard procedures while using office equipment to capture and index electronic documents. Completed ICTs and IDTs for Eligibility Technicians.

Eligibility Service Clerk

August 2016 – August 2017

Department of Public Social Services, Riverside, CA

Answer call center phone lines in both English and Spanish to provide confidential information to customers while using customer service phone etiquette. Obtain information during phone calls to provide accurate information in regards to the customers’ questions/needs. Use proper grammar to record information during the phone calls so other departments or intended readers can understand. Provide information in regards to customers to other county and state welfare as well as, hospitals and medical institutes. Use Microsoft Windows, Microsoft Office, other database programs, CIV, MEDS and Covered California to gather data and provide accurate information for existing customers. Called customers to collect personal, family, and financial data required to determine eligibility for one or more public social service benefits. Generated customer’s standard forms and requested that routine verifications are returned with completed forms. Recorded verifications of birth, Income, property, and other required information according to standard procedures while using office equipment to capture and index electronic documents.

Volunteer

May 2016 to August 2016

Department of Public Social Service, Jurupa Valley

File, organize, and copy confidential customer information; Image and index documents into customer cases using C-IV system. Administer calls to clients, reminding them of upcoming appointments. Help grade and conduct CASAS testing during GAIN Orientation procedures, alongside setting up documentation provided to the customers.

Caregiver

April 2012 to May 2016 Self-Employed – Riverside, CA

Supervise clients at all times; tend to their hygienic needs such as showers, diaper change, and grooming.

Caregiver

October 2009 to December 2010

Bright Expectations- Riverside, CA

Administered bedside care such as personal hygiene assistance including changing of diapers and dressing them; provided companionship by telling stories and talking to clients; transported them to doctors’ appointments or other necessary outings; evaluated client’s needs and under a physician’s care would give them needed medication.

Front Desk Medical Assistant

March 2007 to August 2008

Comp Weightloss- Rialto, CA

Multi-tasked-recorded patients medical history, and information such as test results in medical records; authorized drug refills and provided prescription history to pharmacies; interviewed patients to obtain medical history and took vital statistics and injections; explained treatment procedures, medications, diets or physicians instructions to patients.

Input data quickly and efficiently on all pertinent information.

Administrative Assistant

October 2005 to March 2007

New Day Institute- Fontana, CA

Establish rapport with courts and professional departments to update the status of the clients attendance or to confirm classes client needed to take; Explain general and legal information in English and Spanish; Perform general office duties such as invoice, fax papers, data entry filing

Education and Training

High School Diploma U.E.I. for Medical Assistant-Certificate Ontario, CA

Rubidoux High School Riverside, CA

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