Customer Service Care Representative
Resume:
adwgqr@r.postjobfree.com
BONHAM, TX **418
Skills
Client relations Complex
problem solving
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• Negotiation Process payments
Coordinate payment plans
Verbal communication
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• Multitasking Creative thinking
Calm and Professional Under
Pressure
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• Efficient and Detail-Oriented
• Customer Data Confidentiality
• Call Documentation
• Issue and Complaint Resolution
• Inbound and Outbound Calling
• Special Assignments
• Computer Proficiency
• Excellent Attention to Detail
Establishing and Maintaining
Customer Relationships
•
• Professional Summary
Organized and dependable
candidate successful at
managing multiple priorities
with a positive attitude.
Willingness to take on added
responsibilities to meet team
goals.
•
To seek and maintain full-time
position that offers professional
challenges utilizing
interpersonal skills, excellent
time management and problem-
solving skills.
•
Tenacious collections
professional with solid record of
success in collecting funds from
delinquent customers. Smoothly
persuades customers to bring
accounts current through direct
payment or repayment plans.
Brings excellent documentation,
multitasking and verbal and
written communication skills
useful for keeping thorough and
accurate records. Skilled team
player with strong background in
all types of environments. Works
well independently to handle
assignments and always ready to
•
Kwik Chek/ TXB - Assistant Store Manager
Bonham, TX
06/2022 - 01/2023
Alight Solutions - Customer Care Representative
07/2021 - 04/2022
Spire Recovery Solutions - Debt Collector
06/2018 - 04/2021
Michelle Grandstaff
Experience
Maintained positive customer relationships by responding quickly to customer service inquiries
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
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• Rotated merchandise and displays to feature new products and promotions Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
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• Concierge HR services for Morgan Stanley
Full training in Health and Welfare, answering questions about Medical, Dental, Vision, Supplemental, preform transactions for Qualifed Life Events, Annual Enrollment, New Hire Enrollment
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• Carrier update trained
I was able to connect with all the different Carriers, UHC, Cigna, Express Scripts, VSP, Metlife Dental, Delta Dental and get an update done immediately for Morgan Stanley employee's
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• 401K/ Defined Contributions trained
• Could perform loan, withdrawal and distribution transaction Rollover's in and out of Morgan Stanley 401K plan into New IRA or Employers Account
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• Roth, non Roth trained
Worked with CSPro, Genesis Cloud, Microsoft Teams, Outlook, Word, Workday, Seibal
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Recorded information about financial status of customers and status of collection efforts
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Arranged for debt repayment and established repayment schedules based on customers' financial situations
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Maintained appropriate customer service etiquette to reduce tension and facilitate beneficial outcome for all parties
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Located and notified customers of delinquent accounts by telephone, mail, and in-person visits to solicit payment
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• MG
Established repayment schedules that worked with the customer's financial situation
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Bachelor Of Science:
Culinary Arts
Colorado Mountain College
Breckenridge, CO
GPA: 2.9
go beyond basics assignments.
Quick learner with good
computer abilities.
Education And Training
Sprouts Farmer's Market - Key Assistant Store Manager 05/2017 - 05/2018
Notified customers of payment obligations via telephone calls, professional mailings and personal visits
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Collected payments, updated accounts and notified customers of additional responsibilities
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Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current
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• Made over 250 outbound calls and answered over 200 inbound calls per day Successfully help over 360 debtors pay iff their debt, if not balance in full, with structured financial payback plans.
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Advanced store sales position, restructuring departments and modeling customer service
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• Maintained company standards and protocols in all locations Reversed poor performing store by revising systems, processes, training programs, and personnel
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Recognized for excellence in building and motivating management and hourly teams
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• Increased employee job satisfaction with hands-on, motivational approaches Coordinated and supervised activities of team members to consistently meet customers' needs
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Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams
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Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management
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Supported human resources initiatives by connecting with employees and proactively solving problems
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Built relationships with vendors and monitored supply chain to spot and correct deficiencies
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Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures
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Maintained an onsite presence to ensure operations departments and teams met all company operational standards
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• Monitored and adjusted staff schedules based on business requirements Coordinated high-quality service and hospitality for patrons, upholding spa's reputation for excellence
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Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
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• Set forward-thinking policies to meet business needs and boost team success Resolved problems, provided open communication, and recommended discipline and terminations
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Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
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Held team members responsible for reaching company objectives and processes
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Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
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Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
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Supported back office procedures, including hiring and employment processes
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Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
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King Soopers - Deli Manager
02/2006 - 04/2017
Recommended and implemented procedural changes to enhance services rendered to customers.
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Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
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Scheduled department staff strategically to maintain proper coverage based on business volume
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Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items
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Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
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Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage
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Supervised cooking, serving, and packaging deli items, as well as deli counter takeout activities
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Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
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Managed daily operations in deli and supervised staff to improve sales performance
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• Operated and maintained all food preparation machines and equipment Motivated staff to meet individual and team goals by assisting customers and upselling products
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Conducted continuous sweeps of the racks, bins and shelves to identify and correct issues affecting pricing, merchandise freshness or appearance
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• Oversaw visual merchandising and displays to appeal to shoppers Managed store operations and delivered excellent customer service to build customer loyalty and retention
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Stayed closely connected with floor operations by engaging customers and offering assistance
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Stayed current with all store initiatives and communications, sharing with associates as required
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Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels
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Directed and supervised employees engaged in sales, inventory- taking, reconciling cash receipts, and performing services for customers
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Reviewed profit and loss statements to identify new marketing and promotional opportunities
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Addressed customer complaints and strove to provide fair and satisfying resolution for each concern
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Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
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Worked closely with department managers to create cross-sales opportunities
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Assigned work schedules to staff and trained employees in product knowledge
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Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
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Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
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Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing
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Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty
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Processed freight, implemented price changes, and stocked department shelves directly or through team oversight
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Monitored sales activities to ensure customers received satisfactory service and quality goods
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Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions
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Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items
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• Labeled products correctly with prices and use or sell-by dates Coordinated pricing changes and short-term promotions to increase the sales of specific items
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• Trained and mentored employees to boost individual and team performance Assigned tasks to department members and assisted associates in meeting customer needs
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Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
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Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience
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• Examined merchandise to ensure correct price, display, and function
• Greeted customers, often by name, and created welcoming environment Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
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Attended managers' meetings to report on inventory and sales for parts department
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Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays
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• Kept store safe by identifying and removing safety hazards such as
• Jun 2001 spills and blocked exits
• Implemented sales promotions for specific automotive parts lines.
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